Having stayed at 2 other Premier Inns I had high expectations - I was left slightly disappointed.
It has some good points - its close to Slough railway station so you can have a trip into London plus there is a Sainsburys and Tesco's close by. It is a bit dated, the reception area is dark and depressing and its a bit of magical mystery tour to find your room.
The staff try really hard with their customer service ( a lot were wearing In Training badges) - they are all very friendly, polite and obliging and say the right things but don't seem to follow through with their actions.
For example the headboard on the single bed was stained with some sort of white spillage and as we had a drink in the bar they contacted the maintenance man to remove it at my request, I was assured on our way to bed this had been removed but on arriving back at our room it was still there. in the end the male receptionist came with his screwdriver and removed the offending article as the maintenance man had gone home! By this time it was nearly 11pm before we got to bed having then found a pen wedged in the doorway skirting board, a light out near the hairdryer and coffee stains on the bedside table.
Breakfast was chaos - if you want to eat in peace go after 8.45am. On the first morning we had to queue, we were allocated a table and then found another guest sitting at it, our plates and cutlery were cleared as we went up for a 2nd helping - all very efficient but added to the stress.
The breakfast was very good though, there was plenty of choice and it was of a good quality.
We ate there in the evening and even though the food was nice enough we had a long wait once we had ordered.
I would describe the experience as only ok, it sufficed for the plans we'd made but a 2 night stay was enough - its a shame really as the staff made our stay bearable.
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- Also Known As:
- Premier Inn Slough Hotel Slough
- Slough Premier Inn