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“No complaints. Good service.” 4 of 5 stars
Review of Holiday Inn Express London - Heathrow T5

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Holiday Inn Express London - Heathrow T5
3.0 of 5 Hotel   |   London Road, Slough SL3 8QB, England   |  
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Ranked #6 of 21 Hotels in Slough
Bristol UK
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“No complaints. Good service.”
4 of 5 stars Reviewed October 4, 2013

hotel is convenienly situated just off the M4. Rooms are well equiped and comfortable. Service was polite and straight forward. Food was good and breakfast a bonus..
The park and ride service is excellent value and as we had to leave at 5 a.m. we were given a breakfast bag to take with us. We had no complaints and would recommend this hotal for anyone travelling from T5.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris W, Guest Relations Manager at Holiday Inn Express London - Heathrow T5, responded to this review, October 7, 2013
Dear Reviewer,

Thank you for taking time to provide us with your comments.

I am delighted that you had a lovely stay at our hotel and we look forward to welcoming you again soon!

Chris Whiting
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,068 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
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English first
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 4, 2013

Having arrived at LHR Airport late evening without having booked a hotel for the night before travelling home I went to the Terminal 3 reservation desk to get accommodation for the night. Most hotels, they told me, were already full and I had to pay £170 to travel and stay at this hotel which I thought was excessive. The hotel was good, reception staff very helpful, the room on the 4th floor was clean and comfortable and very welcome as we had been travelling for 20 hours. Buffet breakfast the next morning was complimentary and good. We would stay again but would book in advance thus cutting out the reservation desk at Heathrow. There were hotels in the vicinity at one third the price I paid.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris W, Guest Relations Manager at Holiday Inn Express London - Heathrow T5, responded to this review, October 7, 2013
Dear Reviewer,

I am pleased to read that overall you enjoyed your stay with us and we very much look forward to welcoming you again soon,

Kind Regards,

Chris Whiting
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
billericay, uk
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 3, 2013

There appears to be a duplication of entries for this hotel as it is also listed as the Holiday Inn Express T5. They are one and it really is much closer to Slough than T5. That said we stayed for 1 night before departure from T4 and we found it very handily located - some 10 -15 minutes drive from the terminal. The hotel appears to be very new and our room was not at all tired and worn like many airport hotels. The room was relatively spacious with a settee which was unexpected. The bed was smaller than most hotel beds - double size rather than queen or king size and despite being new was not the most comfortable (a bit spongy) but not such that it spoilt a good nights sleep.The bathroom was modern and attractive with an excellent double size shower. Tea & coffee making facilities were available in the room although breakfast was provided free as was Wifi throughout the hotel including the room. A nice change! No wardrobes but there again the hotel targets airport stop-overs and the like so there is no real need or indeed desire to unpack.The breakfast includes some hot dishes (sausages, beans, scrambled egg) and is more than adequate to line the stomach of most travellers.No queues either! Enjoy pizzas or pasta for less than £10 a head in the hotel restaurant or simply nip over the road to the M&S store in the garage forecourt opposite. Would i stay again? Very much so if I was flying from any terminal at Heathrow. Excellent value for money and well done to the receptionist who offered the most friendly and courteous welcome.

Room Tip: Our room was 281 which was in a quiet part of the hotel away from the main road.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris W, Guest Relations Manager at Holiday Inn Express London - Heathrow T5, responded to this review, October 7, 2013
Dear Reviewer,

It was a pleasure to read your review and see that you enjoyed all aspects of your stay.

We look forward to welcoming you again soon,

Chris Whiting
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
46 reviews 46 reviews
41 hotel reviews
Reviews in 32 cities Reviews in 32 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 3, 2013

Quick check in and check out, easy transport to the airport terminals and decent functional food..most people would stay only overnight and it serves all the purpose of that..decently priced too, staff is helpful in even arranging for cabs from the airport/station which is very expensive otherwise

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris W, Guest Relations Manager at Holiday Inn Express London - Heathrow T5, responded to this review, October 7, 2013
Dear Reviewer,

Thank you for taking the time to provide us with your feedback.

It is a pleasure to read that overall you enjoyed your stay at our hotel and we look forward to welcoming you again soon,

Chris Whiting
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
103 reviews 103 reviews
102 hotel reviews
Reviews in 67 cities Reviews in 67 cities
169 helpful votes 169 helpful votes
4 of 5 stars Reviewed October 2, 2013

My check-in was quick and painless. I was lucky to get a nice quiet room at the back of the hotel (didn't hear a thing all night) I thought the room decor was great, very modern, practical, nice clean shower room. Would have given 5 stars but the room carpet needed a good vacuum, the mattress was not the best and the exterior glass panel to 1 window was shattered (it actually look as though it had been shot by an air rifle)

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AllanGM, General Manager at Holiday Inn Express London - Heathrow T5, responded to this review, October 7, 2013
Dear Reviewer,

Thank you for taking the time to provide us with your feedback. We do love to hear from all our guests to ensure that we continue to provide the very best guest experience possible.

I am sorry to see that you were unhappy with some aspects of your stay and please allow me to assure you that your comments will be reviewed and discussed during our next team meeting. You will be pleased to hear that due to feedback like you have provided we have just replaced our mattress's to ensure that all of our guests get a great nights sleep.

Thank you once again for taking the time to share your thoughts. Though we would have liked to read that you had a better stay with us, we do hope to be able to serve you again in future.

Kind Regards,

Allan Porter
General Manager
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Norfolk, englend
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 1, 2013

The hotel was fine , good room and facilities . Staff in the dining room friendly and the food good and reasonably priced. Shuttle not included and it was late which it horrible when you get up early.
Overall fine for what we wanted .

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AllanGM, General Manager at Holiday Inn Express London - Heathrow T5, responded to this review, October 7, 2013
Dear Reviewer

Thank you for taking the time to post your review after your recent stay with us at the Holiday Inn Express London Heathrow T5.

I was pleased to read that you had a pleasant stay and enjoyed dining with us during your break.

I apologise that the shuttle bus to the airport was running late on the morning of your departure and i will contact National Express to pass on your comments so that they are aware of the situation.

Once again thank you for taking the time to review the hotel and i look forward to seeing you again soon.

Allan Porter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
1 review
5 of 5 stars Reviewed October 1, 2013

We booked to stay in hotel the night before a flight from Heathrow. I booked the car for meet and greet and had some reservations regarding it. Ravi was the gentleman on check in and could not have been more helpful. I changed my mind and decided to leave the car at the hotel. No problem. A little later I realised I'd miscalculated the dates, no problems and no extra costs. All the staff were very nice, breakfast in the morning was from 6 am and very convenient which was ideal for our early start. The the room was grand, comfortable and the hotel is in a very handy location to T5 served well by the bus hoppa. One small issue, not enough baggage trolleys as we had 4 big suitcases, 2 smaller cases, a car seat and pram which we were taking with us and they only have three in the building!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AllanGM, General Manager at Holiday Inn Express London - Heathrow T5, responded to this review, October 7, 2013
Dear Reviewer

Thank you for taking the time to post your review after your recent stay with us at the Holiday Inn Express London Heathrow T5.

I was pleased to read that you had a pleasant stay with us and that you booked using one of our great value park and fly packages. I was particularly pleased that you had noted one of our team for their excellent customer service and i will ensure that your thoughts are passed on to Ravi.

I have taken on board your comments relating to the luggage trolley's and i will ensure that more are ordered today.

Once again thank you for taking the time to review the hotel and i look forward to seeing you again soon.

Allan Porter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express London - Heathrow T5

Address: London Road, Slough SL3 8QB, England
Phone Number:
Location: United Kingdom > England > Berkshire > Slough
Amenities:
Business Center with Internet Access Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#5 Business Hotel in Slough
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express London - Heathrow T5 3*
Number of rooms: 300
Official Description (provided by the hotel):
Our Heathrow terminal 5 hotel is ideally located close to the major motorways - M4, M25, M40 - providing easy access from all directions. The Holiday Inn Express London Heathrow T5 is well positioned for touring the local tourist attractions such as Windsor and its historic Castle, Henley and the theme parks at Legoland and Thorpe Park. For sporting or concert enthusiasts, Twickenham Rugby Stadium and the Wembley Stadium and Wembley Arena are within easy reach. The Holiday Inn Express London Heathrow is just 4 miles from terminal 5 and the official shuttle service operates regularly to\from the terminal 5. (Tickets £4.50 For adults. One child aged 5 years to 15 years can travel free with every fare paying adult. Travel is free for children aged under 5 years.) The hotel near Windsor (and Slough) has 300 en-suite bedrooms, a choice of dining options including air conditioned guest lounge\bar. Onsite parking available (charge applies) and throughout the hotel there's wireless internet access (free). ... more   less 
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Also Known As:
Holiday Inn Express London-Heathrow t5 Hotel Slough

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