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“Excellent Hotel” 5 of 5 stars
Review of Holiday Inn Express London - Heathrow T5

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Holiday Inn Express London - Heathrow T5
3.0 of 5 Hotel   |   London Road, Slough SL3 8QB, England   |  
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Ranked #7 of 21 hotels in Slough
LIVERPOOL
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“Excellent Hotel”
5 of 5 stars Reviewed April 1, 2013

This hotel is really good -- brand new and perfect for an overnight stay at Heathrow. Very near to this hotel is Legoland and Chessington this hotel would be a great option to. The hotel has two good resturants-- one Italian that is were we ate and had a very good meal at a decent price.Bar prices were also very good. The rooms were nice and clean and roomy with fantastic shower rooms everything that you need.

Room Tip: book early to get a great price
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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897 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Any
English first
1 review
4 of 5 stars Reviewed April 1, 2013

I stay at this hotel for business purposes at least once or twice a month. This hotel is situated near Heathrow and offers really nice accommodation for a very fair price. The rooms are very good and the bathroom is close to perfect. Disadvantage is that the window cannot be opened. The staff at the reception and the restaurant are doing everything to make your stay a very good one. Breakfast however good be improved a little bit. The choice is not really big. So, for me the HIE is my favourite when I am travelling in the UK.

Stayed March 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 29, 2013

We needed hotel for 2 day visit for Slough / Heatrow area. Therefore the location was iportant. Reservation was easy and most of the things at the hotel were positive as most of the reviews (in tripadvisor) tell. Our room was in the 1st floor, middle of the building. We noticed that it was true that the big bed was".. saggy in the middle resulting us rolling into each other" but we were so tired that it did not matter.
Why it costs 40£ in late evening to get by taxi from terminal 1 to hotel? Ans.: the distance is short but there are 300 taxis vaiting apx. 2 hours before getting customer. So they want to get salary also for that time, if not then not willing to drive...

Room Tip: Book separate beds if you prefare are sensitive in sleeping or some needs for perfect mattress.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 29, 2013

OUTSTANDING!!!! I have never felt more comfortable, safe and cared for. This hotel is about 5 minutes from the airport. They have a shuttle that runs between the hotel and the airport every 30 minutes (Bus stop 26/27). The cost for the shuttle is $4 and kids are free up to 15. DO NOT TAKE A TAXI!!!!!
The hotel is beautiful and new. The rooms were immaculate and so comfy. The restaurants, 2, are excellent and extremely cost effective. The staff was amazing! All were courteous, accommodating and genuinely kind. Saif is the reception desk customer service manager. He is exceptional at his job, ask him anything and he can make it happen.
It’s about 20 minutes by subway or “The tube” into London. The Picadilly line runs from the airport into the city. You grab the shuttle from the hotel back to the airport and buy an all-day transport pass ($8). This gets you on buses, subway, train…. It is so easy to get around. Pay attention to the Picadilly on your way back to the airport though. There are several lines that run and you need to make sure you are on the one to terminal 5. I would suggest taking a double decker bus tour if it’s your first time to the area. They’re a great value for your money. Vitoria Station is a good place to join the tour. I would do the whole tour first. It really gives you a good overview of the area and the history about what you are seeing. Then go back and see what you want!
Anyway- this hotel was amazing. It was a great value and so convenient to everything! I totally recommend it…..

Room Tip: We had a north facing rooms. I could watch the airplanes flying into the airport, had a great view o...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
India
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 28, 2013

Be careful with your luggage and don't leave anything behind because you will never get it back.. I lost my pair of prescribed glasses. Really disappointed. House keeping personals were not helpful at all..Dirty linen was left behind on the floor after the clean up.. Will never want to go back there.

Stayed March 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express London - Heathrow T5, responded to this review, April 9, 2013
Dear NitaIndia,

Thank you for submitting a review on your stay. It was unfortunate to see that an item was left and that it made for an unpleasant experience. We would like to follow up with you directly and have sent you a Private Message. I look forward to hearing from you and being of further assistance.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town, Western Cape, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2013

As I entered the lobby of the H.I.Express I was met at reception by Desire ... what a friendly helpful person!!! Nothing was to much of a problem ... Being a guy, I often need people to show me and then do it for me ... Not only was Desire up to the task, but she did it with a smile and a genuine one at that ... :-) ... After informing her of a problem that I had experienced with the phone in my room she asked me to return to the room and that the maitenance staff would be there shortly. Less than 5 minutes later there was a knock on the door and the gentleman fixed the issue in seconds! Not only that but she then had the internet specialist call me to sort out my WIFI issue ... Desire certainly knows the value of customer care and does an outstanding job in promoting the Holiday Inn Express! It will be my first port of call on my next trip!!! Thank you for making me feel so welcome in the UK Desire ;-)

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 27, 2013

Stayed here before having to meet someone at Stupid O'clock the next morning at Heathrow. Once more, this brand shows what is available at a good price in good locations.

Very efficient and professional welcome and I was in my room within 5 minutes of arriving. The room was as usual very clean, plenty big enough with a good desk and big comfy bed.

The breakfast buffet (included in the price) was plentiful and the staff at breakfast were very helpful and efficient at clearing the tables.

Also good to see breakfast was available from very early - nice to see a hotel cater for the needs of the guests, not just the staff. The reception staff were also great at ensuing that as I was going out and coming back, my car park ticket (costs £7.50 per day) would allow multiple entries.

The only downside is having to pay for wi-fi, but Priority Club members will be getting it free from July - yay!

Room Tip: All fine - mine faced the road and there was no noise.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express London - Heathrow T5

Address: London Road, Slough SL3 8QB, England
Phone Number:
Location: United Kingdom > England > Berkshire > Slough
Amenities:
Business Center with Internet Access Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Wheelchair access
Hotel Style:
#4 Business Hotel in Slough
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express London - Heathrow T5 3*
Official Description (provided by the hotel):
Our Heathrow terminal 5 hotel is ideally located close to the major motorways - M4, M25, M40 - providing easy access from all directions. The Holiday Inn Express London Heathrow T5 is well positioned for touring the local tourist attractions such as Windsor and its historic Castle, Henley and the theme parks at Legoland and Thorpe Park. For sporting or concert enthusiasts, Twickenham Rugby Stadium and the Wembley Stadium and Wembley Arena are within easy reach. The Holiday Inn Express London Heathrow is just 4 miles from terminal 5 and the official shuttle service operates regularly to\from the terminals 1\2\3\5. (Tickets £4.00 for adults. One child aged 5 years to 15 years can travel free with every fare paying adult. Travel is free for children aged under 5 years.) The hotel near Windsor (and Slough) has 300 en-suite bedrooms, a choice of dining options including air conditioned guest lounge\bar and a fitness room. Onsite parking available (charge applies) and throughout the hotel there's wireless internet access (fee payable). ... more   less 
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Also Known As:
Holiday Inn Express London-Heathrow t5 Hotel Slough

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