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“disappointing Service” 3 of 5 stars
Review of Double Tree

Double Tree
42 Railway Street, Altrincham, England
0161-233-0888
Website
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Ranked #35 of 119 Restaurants in Altrincham
Cuisines: Indian
More restaurant details
Restaurant details
Dining options: Reservations, Delivery, Late Night
Description: Newish Indian.http://www.placenorthwest.co.uk/news/archive/7885-restaurateur-opens-in-altrincham.htmldoes not have a web site.
Manchester, United Kingdom
Senior Contributor
39 reviews 39 reviews
30 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“disappointing Service”
3 of 5 stars Reviewed February 14, 2013

Have visited Double Tree many times and always enjoyed the experience.
Went on saturday evening with a group of friends.
The service although polite as always was just too slow
the food was delicious once it arrived but they were extremely slow taking our orders and took for ever to arrive.
Hopefully this was just a one off, if i do go for dinner at double tree on a sat evening again i may bring a sandwich just to keep me going.

  • Visited February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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75 reviews from our community

Visitor rating
    37
    19
    9
    6
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Altrincham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Disappointing”
3 of 5 stars Reviewed February 9, 2013

Ate at this restaurant with family and friends in January 2013. Lovely decor inside and being a Saturday evening it was extremely busy. The atmosphere was good and the consensus was that the food was tasty and nicely prepared.

However I was a disappointed with my curry, as I had asked the waiter for a hot spicy dish and my mum checked beforehand that her's was mild as she doesn't like it too spicy, but her dish turned out to be spicier than mine. So that was annoying as we had especially checked with the waiter when ordering.

I would also say that the portions are really small and the prices are on the high side. My friend and I shared a saag paneer, which was delicious, but we barely got 2 spoonfuls each. The portions of rice were tiny and all the main dishes were on the meagre side.... there was certainly nothing left over for a doggy bag that's for sure, despite us having starters, poppadums, rice, naans, a couple of side dishes and a main dish each.

Overall I found it disappointing and I felt short-changed, so I won't be returning.

  • Visited January 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sale, United Kingdom
Top Contributor
69 reviews 69 reviews
55 restaurant reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
“Food is good but service poor”
2 of 5 stars Reviewed February 8, 2013

This is the third time we've dined at the Doubletree and whilst the food is very good the service has gone from mediocre to unacceptable. On the last two occasions we have been left waiting between our starters for nearly an hour before our main meal was served, Even attempting to buy a second bottle of wine was a challenge. Coupled to this the tables are so closely placed that having a night out with friends without sharing your conversation with the next table and visa versa is impossible. Sorry we won't be back.

  • Visited February 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester
1 review
“Excellent food, vibrant atmoshphere”
5 of 5 stars Reviewed January 31, 2013

went in just before christmas on a saturday (very busy), yet i was blown away, the food was terrific-we tried the naga piazi which was one of the best curries i had in ages... service was excellent we was presented with a rose and a complimentary night cap. will go again.

keep up the good work guys, its good to see a decent indian restaurant in Alti

Sue and family

  • Visited December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Altrincham, England, United Kingdom
1 review
“Nice Food, Overpriced Drinks and Cash con”
3 of 5 stars Reviewed January 26, 2013

Hi
We have visited this restaurant twice, on both ocassions they have used the excuse they have no card machine and only cash. They explained the sign was on the door, unfortunately they made sure they opened the door for us so we did not see it. There had been a long gap between these 2 visits. The cash machines in the area were not working, it was snowing and a long walk to find cash. On receipt of the bill (had to wait 15 mins for the bill) the food was average overpriced but the drinks were grossly overcharged and not included in their menu. Only go here armed with cash and expect to be overcharged if you want a drink. Not planning to go back as they failed to highlight their cash policy, they were keeping this very quiet. This is not the first Indian restaurant i have been in recently who have done this....

  • Visited January 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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