We (wife and 16 month daughter) stayed for 2 nights
We like nice hotels and from our research this was one of the nicest in Bedford
The hotel was full over weekend due to weddings so we were unable to get a suite or large room (not that this is hotels fault)
Unfortunately the air conditioning did not work in our room and the room was 26 degrees - too hot for a baby
We reported this to the hotel reception and it took 4 phone calls and 2 hours later to get a room change - this service was very disappointing and ruined our first night
On the plus side the day staff were very friendly and very helpful, the breakfasts were good both in terms of choice and quality, the location is great for walks along the river and the hotel was very accommodating for our baby
We appreciate things go wrong but it is how you deal with the problem that counts and it was only 2 hours later that the deputy manager suggested a room change (he was genuinely sorry and helpful) although no token of an apology from the hotel on checking out
That all said we would stay there again.
- Official Description (provided by the hotel):
- The Bedford Swan Hotel is situated in a stunning town centre location overlooking the river and just 30 minutes from central London. Steeped in character and history yet fully refurbished to meet the needs of both our corporate and leisure guest The Swan provides outstanding hospitality expected from a 4 star Hotel. REST Enjoy a perfect night’s sleep in one of our stunning bedrooms with thick soft duvets, contemporary fabrics, throws and cushions, signature wall papers and stylish furniture. Air conditioning is in all rooms as standard along with flat screen 32 inch LCD TV with in - room entertainment offering a wide range of up to date movies and high speed internet access. EAT We offer a fantastic range of dining options including the fabulous AA rosette awarded River Room Restaurant and relaxing lounges. 24 hour room service is available daily and in the summer enjoy al fresco dining or drinks on our terrace overlooking the river. All our food is freshly prepared by our highly skilled team of Chefs. MEET: The Hotel is the ideal destination for conferences and meetings. Tailor made to suit the individual requirements of all our customers. CELEBRATE: With its superb location and stunning setting, the Hotel is a popular choice for weddings and functions. ENJOY: Our stunning roman bath inspired swimming pool and Jacuzzi provide the perfect way to unwind after a long, busy day. Our fully trained therapists also offer a wide choice of treatments including Swedish massages, holistic facials and luxury manicures. ... more less
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