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“Good deal” 5 of 5 stars
Review of Crown & Mitre Hotel

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Crown & Mitre Hotel
3.0 of 5 Hotel   |   English St, Carlisle CA3 8HZ, England   |  
Hotel amenities
Ranked #11 of 19 Hotels in Carlisle
London, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Good deal”
5 of 5 stars Reviewed October 30, 2012

We took advantage of an offer and had 2 nights, 2 dinner + bottle of wine and 2 breakfast for £99.50 each and we were in a newly refurbished king room with slippers and toweling robe provided. Food was good, staff brilliant and the location perfect for shops, attractions and station. The pool was small but lovely and warm with a view of the night sky, perfect. No gripes other than the stair carpet was a bit tired and the pool shower was not working but it was very quickly attended to and fixed - all the important stuff was spot on. Recommended.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCrossley, General Manager at Crown & Mitre Hotel, responded to this review, November 14, 2012
Thank you for your comments. Please keep checking our page for any future offers. Alternatively you can follow us on Facebook for information on all our details, and a first look at our newly refurbished rooms. I look forward to welcoming you to the hotel in the New Year.
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516 reviews from our community

Traveler rating
    155
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    86
    44
    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
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  • French first
  • German first
  • Italian first
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English first
Ashington, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 22, 2012

From the outset a hassle free brake we booked direct with the hotel and they were so help full giving us wonderful rooms that suited are needs.Clean hotel, friendly staff, great location in the centre of town, decent food, good selection and quality, excellent Rooms.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCrossley, General Manager at Crown & Mitre Hotel, responded to this review, November 14, 2012
Thank you for your kind comments. I hope that you and all the family enjoy the coming Festive Season and look forward to welcoming you back to the hotel in the New Year.
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Stranraer
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 20, 2012

Three friends and I have just spent two nights, DB&B, at this hotel and I can heartily recommend it.
Good accommodation, helpful and friendly staff and the food was excellent.
Central location, overlooking the main square, ideal for shopping.

Room Tip: I have previously stayed in this hotel, in the main building, but this time the four of us were in t...
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCrossley, General Manager at Crown & Mitre Hotel, responded to this review, November 14, 2012
Thank you for your kind comments. I hope to see you and your group of friends at the hotel again in the New Year. You can now follow us on Facebook and keep up to date with any offers we might have.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cockermouth
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 18, 2012

I stayed at the crown and mitre on a saturday night for a wedding in nearby tithe barn.
On arrival we were given our double rooms on the opposite annexe building off the car park. We found the rooms were not next to each other and no cot was present in one of the rooms, this was quickly rectified by the helpful staff.
The rooms were on the small side and the bed a standard double, sorry but even budget hotels give you a king these days, i'm sure they could have squeezed them in the rooms. I found the mattress unsupportive also.
There was a pair of left behind underpants in the bathroom, lovely!
The building is quite grand although a bit tired in places, the bar area and reception were good although the car park potholed and uneven
The breakfast was excellent with plenty of choice, i'd stay here again if I could secure a larger room with larger bed.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCrossley, General Manager at Crown & Mitre Hotel, responded to this review, November 14, 2012
Thank you for your comments. I am glad that you chose to stay with us whilst attending a Wedding next door- certainly saves money on a taxi! I have looked into a number of issues you have raised, and must apologise for items being left in your room on arrival! However, it is encouraging that you found our helpful staff and well cooked breakfast to be a strong point of the hotel. Should you wish to stay again, please contact our Reservations Team and remind them of you previous experience, I am confident that they will ensure that you are allocated one of our larger rooms in the main building. Also, should you like to make your stay more special, please ask about our newly refurbished Superior Rooms.
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London, United Kingdom
1 review
4 of 5 stars Reviewed October 18, 2012

Clean hotel, friendly staff, great location in the centre of town, decent food, good selection and quality, excellent bathrooms, average (but free) wifi connections, average breakfast as usual in British hotels

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCrossley, General Manager at Crown & Mitre Hotel, responded to this review, November 14, 2012
Thank you for your great feedback. I look forward to welcoming you back to the hotel in the New Year. Please contact our Head Office should you wish to enquire about our fantastic 2013 Gold Vouchers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elgin, Scotland
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 16, 2012

We stayed here overnight travelling down to England from Scotland and somehow ended up in the car park by accident! We went to ask if there were rooms available and were offered a double with breakfast for I think £75. It was very good value for money. The breakfast was buffet style and lovely, you could eat as much or as little as you liked. The room was comfortable,the bed was comfy and the bedding clean. The bathroom could do with updating but was clean enough! The staff were polite and helpful both on reception and in the room serving breakfast! I hope that some money is invested into this hotel as it could be stunning! However £75 was very fair price. I would not hesitate to stay here again when we are travelling south! Its in a great central position for all the bars and restaurants in Carlisle.

Room Tip: We had a room overlooking the town and it was lovely to watch the world go by!
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mackay, Australia
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 15, 2012

After a rather lengthy trip through the streets of Carlisle we finally found the access to the carpark. As other people have stated it is very rough and needs a lot of work to make it resemble a carpark. But I guess it was free..
From the outside the building looks fantastic. On the inside it is also fairly good but it needs some tlc to justify the price. The skirting boards and doors are a little shabby.
It does get points for having a lift.(very small)
The receptionist on arrival seemed a little overworked and tending to a lot of things at once.
The room was clean and of average size. It offered a good view out over the mall. On this point the lack of double glazing means that late night noise from even ladies in high heels walking past permeates into the rooms facing the mall.
The ensuite batroom needs some work and a proper door, as the door fitted looks like it leads to a kitchen pantry.
Only ate breakfast and this was fine and plentiful. Restaurant staff were pleasant and attentive.
The pool was high on our list of features to use. However after 5 minutes I stated getting affected by the chlorine fumes and had to leave. A ventilation fan would be good.
The pool change rooms were in excellent condition but the pool had rust areas and peeling paint in the pool which is interesting as it is being advertised as recently refurbished.
Take care in the hallways in the morning as it looks like a bomb has exploded in a laundry.
The cleaning staff seem to take great pride in filling the halls with plastic bags of towels and sheets. As well as the dirty towels and sheets.
Would I stay again? - Maybe.
Free WiFi in the rooms.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCrossley, General Manager at Crown & Mitre Hotel, responded to this review, November 14, 2012
Thank you for your feedback. I am disappointed that you were not impressed with the hotel during your stay and would like to take the opportunity to respond to some of your comments.
Our car park can be difficult to find which is why we provide alternative address details on nearly all of our websites and correspondence. Alternatively, had you rang the hotel, our Receptionists are well experienced in guiding guests through Carlisle’s one way system!
The hotel benefits from the beautiful characteristics of its Edwardian heritage, but unfortunately the age of the building means that it requires regular upkeep. As such, we are currently embarking on a full refurbishment of both rooms and public areas which will include the dated items that you have rightly pointed out.
As part of this refurbishment, our pool reopened last year after being fully restored and modernised. However, there are some elements of the work carried out that have not lasted as long as we had expected. This is due to rectified soon after the New Year, which we hope will improve the pool area.
All in all, the hotel is continuously trying to improve its facilities and accommodation so that we can offer the best service and quality to our customers. As such, I hope that you will stay with us again on your next visit to Carlisle so that you are able to witness the improvements that we intend to make.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown & Mitre Hotel

Address: English St, Carlisle CA3 8HZ, England
Location: United Kingdom > England > Cumbria > Carlisle
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 19 Hotels in Carlisle
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crown & Mitre Hotel 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
Crown And Mitre Hotel
Crown Mitre Hotel

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