We spent the weekend of 26th April 2014 at this hotel. It was our 3rd vist and was for our 1st wedding anniversary. As expected, the hotel was lovely, our room was fab (clean, modern, great view, comfy bed and extra pillows - lovely :)
The staff were great, friendly, welcoming and very helpful. They went above and beyond the call of duty, as when we arrived home, I realised I had lost a special pair of gold earrings. I phoned to ask if i had left them in our room. The staff phoned me back, saying they had been recorded as being found by housekeeping. I was so happy and grateful that 'housekeeping' had found them. The lady I spoke to, offered to post them back to us the very next day to save us a trip to collect them. Fantastic.
I would just like to say what superb service - and as Arnie would say, 'We will be back' :)
- Official Description (provided by the hotel):
- Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle’s historic Court Square makes Hallmark Hotel Carlisle one of the most convenient hotels in the city. Business and leisure guests alike benefit from FREE Parking (limited), alternative parking payable locally, FREE WiFi and truly excellent customer service. ... more less
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