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“Great hotel” 4 of 5 stars
Review of Hallmark Hotel Carlisle

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Hallmark Hotel Carlisle
4.0 of 5 Hotel   |   Court Square, Carlisle CA1 1QY, England   |  
Hotel amenities
Ranked #13 of 20 hotels in Carlisle
Stirling, United Kingdom
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
“Great hotel”
4 of 5 stars Reviewed May 5, 2013

Just returned from a weekend stay at Hallmark Hotel in Carlisle. Great location, on the doorstep of the train station and only 5mins from Lanes shopping centre. Plenty bars and restaurants catering for everyone only minutes away.
Lovely clean, stylish hotel, with bar and separate dining area serving a fantastic breakfast and special orders taken for vegetarian etc. Polite and friendly staff throughout the hotel.
Our room was large and spacious, clean sheets,comfy beds and bathroom was very clean. Iron and board available in room as was a hair dryer.
Only downside if this cracking hotel............no double glazing in our room and it was noisy at night, probably quieter during the week, but maybe worth asking for a room at the back if you are staying at the weekend.
Would stay again as it was great value for money and food was excellent!

Room Tip: We had a triple room which was large and spacious, but would ask for a room at the back of the hotel...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review, May 13, 2013
Thank you for your review and your lovely comments which I will pass onto the team. I am very glad to hear that you enjoyed your stay overall and very much look forward to welcoming you back in the future.

Kind regards


Claire Flint
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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Shotts
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 30, 2013

Very nice reception area, bar etc. Room was very small for a double, more like a large single room. In need of a spruce up as the cracks on the walls and ceiling were very large.Bed was spotless althought we had to clean furniture surfaces before putting anything on them and the rest of the furniture in room looked as if it hadn't been dusted for aa while Toilet was a hit or a miss at working and finally gave in in the early hours of Sunday morning (had to go down three flights to use public toilets). Food was good and plentiful. Reception staff very friendly. Young service staff in need of friendly communication course. All in all hotel ok. would go back and if same problems were to arise again I would get them sorted before moving into room.

Room Tip: A room that is clean and everything is in working order.
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review, May 1, 2013
Thank you for your response and I have noted your points raised. These points will be looked into by myself and steps taken to ensure that there can be no reoccurrences in the future.
Your comments regarding the young staff have shocked me as you will see from previous reports the staff get nothing but positive compliments.
Thank you again and hopefully we can welcome you back to the hotel in the near future.

Your sincerely

Claire Flint
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 23, 2013

Stayed at the Hallmark for two nights.The hotel is only a ten second walk from the train station.
If you're travelling by car they have their own car park at the rear.
The reception area is very modern and stylish as is the bar area and dinning room.
Our room was a nice size and very clean as was the bathroom.Tea,coffee and biscuits waiting for you as you arrive.The room is cleaned everyday and fresh towels daily if you want them.Free wifi throughout the hotel,just go to reception for a password.
Breakfast was excellent,there was so much choice from the help yourself buffet.The staff asking if you need more tea or coffee every five minutes.
I can't speak highly enough about all the staff from the cleaners, receptionists,bar workers,dinning staff and the two night shift men who we had a good chat with on both nights on returning to the hotel.We'll definately be going back after such a great weekend.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review, April 24, 2013
Thank you for a wonderful review and such lovely comments especially about the team, they will be thrilled by your praise of them.
I am very glad that you enjoyed your stay and very much look forward to seeing you again in the near future.
Once again thank you.

Kind regards


Claire Flint
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, England, United Kingdom
Top Contributor
100 reviews 100 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 20, 2013

We stayed here last year, it was nice weather we did not eat in the restaurant, but the rooms were comfortable, bathrooms were big enough and we didn't hear much noise from other room's or outside, they have a car park that can be used, behind the hotel.
it is right outside the train station, which I suppose would be good for people travelling by train, we had breakfast in the hotel it was decent lots of choice of everything, staff were friendly, but drinks are expensive.
its very central, and there are plenty of shops and restaurants near by, would stay again :)

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review, April 24, 2013
Thank you for your lovely review and we are glad that you enjoyed your stay with us.
Glad to hear that you will visit again and we look forward to welcoming you back soon.

Kind regards


Claire Flint
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 8, 2013

Stayed here for 3 nights combining business and pleasure and had an excellent time. Our room was spacious, comfortable and clean. The location is excellent for walking around the town centre and visiting the castle and museums. Breakfast was very good and we ate in the restaurant one night and thought the food was excellent, one of the best moule marinieres I have tasted for a while. The staff were friendly and efficient and we will certainly stay at the Hallmark again when visiting Carlisle

Room Tip: Stayed in a superior room opposite the station, quiet apart from seagulls!
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review, April 9, 2013
Thank you for your lovely review delighted that you enjoyed your stay with us. I will pass on all your comments to the team they will delighted with them.
Look forward to seeing you again soon.

Kind regards


Claire Flint
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes
1 review
4 of 5 stars Reviewed April 8, 2013

We stayed for one night on Saturday 6 April in an Executive Double room (Room 214 on the second floor) which included a 3 course evening meal and breakfast the following morning. Room was clean and tidy, as was en-suite. No noise pollution at all, even with station being opposite the room, and did not hear any loud music or problems with late night revellers. Food excellent, as were staff who were all helpful and polite.
Two small problems - (1) extractor fan did not work in en-suite; (2) limited free parking space.
Would we use the hotel again - most definitely

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review, April 9, 2013
Thank you for your nice review especially your comments about the staff and food. My apologies about the extractor fan we have had this replaced already as it was no longer functional.
Thank you once again and look forward to seeing you again in the future.

Kind regards


Claire Flint
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Scotland
Top Contributor
85 reviews 85 reviews
45 hotel reviews
Reviews in 43 cities Reviews in 43 cities
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed April 7, 2013

Having read other reviewers' comments about the noise around the hotel we were a bit apprehensive. We mentioned this at check in and were assured that the hotel has addressed the issue. We stayed on a Thursday night and heard nothing at all from the street. Our room overlooked the carpark at the side of the station. We had a deal through Hotel Connexions which which got us an upgraded room and a late checkout. The meal in the brasserie was very good, though the restaurant was very quiet. The decor is a bit faded but apart from some mould in bathroom grouting the room was clean enough and comfortable. We were able to park in the hotel carpark, which has 26 spaces. The hotel is right next to the main station so ideal if you were traveling by train. You can walk to to the castle and the cathedral, both well worth a visit.

Room Tip: Ask for a quiet room, not overlooking the square.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review, April 8, 2013
Thank you for your review and I am glad to hear that you enjoyed your stay with us and your visit to Carlisle. My apologies for the maintenance issues that you mentioned these will be rectified immediately and thank you for brining them to our attention.
Many thanks again and hopefully we can welcome you back to the hotel in the near future.

Kind regards

Claire Flint
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hallmark Hotel Carlisle

Address: Court Square, Carlisle CA1 1QY, England
Location: United Kingdom > England > Cumbria > Carlisle
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #13 of 20 hotels in Carlisle
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hallmark Hotel Carlisle 4*
Official Description (provided by the hotel):
Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle’s historic Court Square makes Hallmark Hotel Carlisle one of the most convenient hotels in the city. Business and leisure guests alike benefit from FREE Parking (limited), alternative parking payable locally, FREE WiFi and truly excellent customer service. ... more   less 
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