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“Standard Premier Inn but very friendly staff” 3 of 5 stars
Review of Premier Inn Carlisle - M6, Jct 44

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Premier Inn Carlisle - M6, Jct 44
4.0 of 5 Hotel   |   Parkhouse Road | Kingstown, Carlisle CA3 0HR, England (Formerly Holiday Inn Carlisle)   |  
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Rooms from £59
Ranked #6 of 18 Hotels in Carlisle
England
Top Contributor
114 reviews 114 reviews
78 hotel reviews
Reviews in 79 cities Reviews in 79 cities
241 helpful votes 241 helpful votes
“Standard Premier Inn but very friendly staff”
3 of 5 stars Reviewed October 8, 2012

Having stayed at a number of Premier Inns in the last couple of years I'd say this one had the friendliest and most helpful staff. Hotel somewhat older than others I've used and, as has been noted already, the rooms are a little smaller than some. Dinner didn't offer a great choice for fish-eaters and breakfast wasn't brilliant but overall as a place to stay en route to elsewhere, in a quiet location very close the the M6 it isn't a bad choice.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meetingsmgrcarlisle, Front Office Manager at Premier Inn Carlisle - M6, Jct 44, responded to this review, October 19, 2012
Dear Guest,
Many thanks for taking the time to review our hotel, here at Premier Inn Carlisle M6 JCT 44 we pride ourselves on our friendly and attentive staff and I am pleased that we met with your expectations. We look forward to welcoming you back.
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584 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
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English first
dumfriesshire
Top Contributor
73 reviews 73 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed October 8, 2012

I am only commenting on the thyme restaurant and bar. Stopped here for a "quick bite" and ordered two coffees and two sandwiches. After twenty five minutes and nothing had appeared I went up to the bar to ask what was happening. I was assured that my coffees and sandwiches would be with us shortly. The coffees arrived and were fine, and then the sandwiches arrived. We had ordered "hot" bacon, lettuce and tomato sandwiches but the bacon was stone cold! After the long wait (over 30minutes), we just asked for our money back as we had had enough. The duty manager apologised and asked if she could get us fresh complimentary sandwiches which we reluctantly agreed. She said that we would get our monies back as well. The sandwiches arrived promptly, but without knives and forks for the small side salad, nor any sauces etc! The sandwiches were not worth the money at all and when it was time to get our monies back no one knew how to do this! Again we had to wait until they had called another hotel and then they called back to tell them how to do this - an absolute shambles.

I don't blame the guy behind the bar (who said he was fairly new) as he was on his own having to take orders, serve at the bar, make Costa coffees/teas, collect the food and bring it to the table, clear tables etc. He should have had help as there was some kind of meeting going on in the conference room. Will we be back - most certainly not.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Carlisle - M6, Jct 44, responded to this review, October 10, 2012
Thank you for your review.

We are pleased to hear that our hotel met your expectations.

Please accept my apologies for the poor service you received in the restaurant.
Your comments regarding this have been duly noted and will be followed up with the Management Team at the hotel.

Your feedback is very much appreciated and we hope to welcome you back to Premier Inn in the future.

Naina
Social Media Team

Whitbread Hotels & Restaurants.
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wales
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 7, 2012

Would recommend 100 percent . Staff extremly friendly. Rooms spacious and clean. Suitable for families . Food plentiful and presentation excellent . This visit was first time but would return. Although if someone had disabilty they find stairs differcult even though ther is a chair lift for wheelchairs on lower floor .

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meetingsmgrcarlisle, Front Office Manager at Premier Inn Carlisle - M6, Jct 44, responded to this review, October 19, 2012
Dear Guest,
Many thanks for taking the time to review our hotel, I am so sorry we did not meet with your expectations on this occasion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitehaven, United Kingdom
1 review
2 of 5 stars Reviewed October 3, 2012

Had the mis-fortune to stay one night.Only saving grace was Richard who checked us is he was very cheerful..No lifts even ground floor was down several steps.Luggage was left in a secure room, which turned out to be part of their offices.Do not class this as secure..Corridors smelt. Room especially bathroom very dirty. We were promised help with our luggage next morning - not forth coming. Certainly not worth the £59.00 it cost.Was only good for our onward travel.

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Carlisle - M6, Jct 44, responded to this review, October 5, 2012
Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay.

We sincerely apologise that on this occasion our hotel did not meet your expectations.
Your feedback is very much appreciated as it enables us to improve standards.

Please be assured that the issues raised will be fully investigated.
Thank you once again for your review.

Naina
Social Media Team

Whitbread Hotels & Restaurants.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 2, 2012

This was our second visit and it does the job. We needed an overnight stop on our way to Scotland. The rooms are smaller than the normal PI but fine for our needs. The staff are always friendly and helpful. The evening meal was fine and the service also good. Breakfast also good and plentiful. The breakfast serving area is though in a corner which causes problems at peak times. An effort has been made to update the bathroom and the room was clean and tidy. The road noise did not bother us and we had the window open all night. Except for the odd Eddie Stobbart truck, not much uses the road during the night. We would use the hotel again.

Room Tip: if you are worried about road noise, then ask for a room at the back. If like me you have mobility p...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meetingsmgrcarlisle, Front Office Manager at Premier Inn Carlisle - M6, Jct 44, responded to this review, October 19, 2012
Dear Guest,
Many thanks for taking the time to review our hotel, here at the Premier Inn Carlisle M6 JCT44 we pride ourselves on our friendly and attentive staff and I am so pleased we met with your expectations on this occasion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth
Top Contributor
67 reviews 67 reviews
25 hotel reviews
Reviews in 37 cities Reviews in 37 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed September 30, 2012

Much good work has been achieved in converting a large older Holiday Inn hotel to the Premier standard. Some will remember this place was also once the Crest Hotel, and there is still a defunct leisure club and empty swimming pool at the rear of the site. I had a comfortable night here despite having a room with a very slow toilet cistern refill, the bathroom extractor fan not working, and some noise from the nearby roads even with the windows closed. I actually overslept which is in part testimony to the general comfort of the room and lack of internal noise. I did not use the dining facilities, but had a nightcap in the bar, which is spacious and comfortable.

Room Tip: The corridors are very much longer here than in purpose built Premier Inns. If ease of access to the...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iron Acton
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed September 28, 2012

We have stopped at this hotel several times when travelling to Scotland as it is a very convenient stop over point for us. It is about 3 minutes from junction 44 of the M6 motorway with an in house restaurant serving very good food and a super breakfast. Just minutes down the road towards Carlisle there is a garage and a little further on a Morrisons superstore for goods , if needed. If time, then Carlisle is really worth a browse around and the coast along there is interesting. We are never disappointed with the friendly and efficient service and comfortable rooms that this hotel offers.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Carlisle - M6, Jct 44

Address: Parkhouse Road | Kingstown, Carlisle CA3 0HR, England (Formerly Holiday Inn Carlisle)
Phone Number:
Location: United Kingdom > England > Cumbria > Carlisle
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Luxury Hotel in Carlisle
Price Range (Based on Average Rates): $
Hotel Class:4 star — Premier Inn Carlisle - M6, Jct 44 4*
Number of rooms: 127
Official Description (provided by the hotel):
Motor Hotel in garden setting, just off the M6 at Interchange 44. ... more   less 
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Also Known As:
Premier Inn Carlisle (m6, Jct 44) Hotel Carlisle
Premier Inn m6 j44

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