We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“could not fault the yew tree” 5 of 5 stars
Review of Yew Tree

Yew Tree
The Causeway | Great Horkesley, Colchester CO6 4EG, England
01206 273450
Website
Improve this listing
Ranked #196 of 358 Restaurants in Colchester
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
colchester
1 review
“could not fault the yew tree”
5 of 5 stars Reviewed September 10, 2013

everytime i have visited the yew tree with my family, its always been a very good experience..
theres always a group of us, say about 6-9 people. we have never had anything to complain about, say for instance we came to the yew tree on sunday the 8th of august, there were 6 of us, we all went for the yummy roast dinners. 3 turkeys & 3 beef. all made to perfection.
we were greeted by a young girl, very smiley & polite, she sat us on a large table, with enough room for all 6 of us. we had everything in perfect time, we didnt have to wait around for anything atall, we will never stop coming here just because other people reviews. we know the yew tree has had alot of changes, to staff & management, everyone is absolutely lovely.
we will be coming again soon & also be booking for christmas!
keep up the good work!!

  • Visited August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

187 reviews from our community

Visitor rating
    41
    34
    30
    32
    50
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Essex
Top Contributor
78 reviews 78 reviews
52 restaurant reviews
Reviews in 33 cities Reviews in 33 cities
47 helpful votes 47 helpful votes
“What about the reward cards???”
3 of 5 stars Reviewed August 29, 2013

We dine there regularly and have been given many differing opinions on the reward cards. As far as I am concerned, the message is clear. 3 stamps, free drink, 6 stamps, free starter or dessert, 9 stamps, free main. They can be stored up or used as you go along, so that after 9 everything is free. Simples. Why don't the staff know this? It is very clear on the chef and brewer web site. I even had to argue the toss initially when, after purchasing 4 meals for 4 people, they only wanted to give me one card. Then again last week, 3 meals, one stamp.

Please get your staff up to speed. And, by the way, the service is incredibly slow and there always seems to be something not available

  • Visited August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester, United Kingdom
Senior Contributor
22 reviews 22 reviews
21 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Lunch time”
3 of 5 stars Reviewed August 28, 2013

Went for lunch at the Yew tree and like a lot of the reviews below took ages after ordering to get starters. Even if it did not seem that busy. After 15 to 20 mins they did say kitchen was catching up and starters being done now. Food was ok, but only same standard as most chain restaurant. Use to use this place before it was taken over by Chef and brewer was a lot better then.

  • Visited August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
suffolk uk
2 reviews
3 helpful votes 3 helpful votes
“Absolutley Diabolical”
1 of 5 stars Reviewed August 23, 2013

This is the worst place we have ever been to.
Booked a table but there was no record of it when we arrived. Waited 40mins for someone to take our order, waited 50 mins for our meal and then another 10 mins for some cutlery. Another half an hour after we finished our meal our plates were cleared and we were asked if we would like desserts, Yes please, but only if they won't take too long... "OK, i'll be right back" says the waitress.. over an hour later and still no one had been back. We gave up and left.
On the plus side, we were given a discount when we complained while paying the bill ( there was no delay with working that out and we didn't have to wait to hand over our cash!!! )
We are pretty easy going and understand there can be problems.. but this took the biscuit.
NEVER AGAIN!!!!!!

  • Visited August 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spirit P, Guest Relations Manager at Yew Tree, responded to this review, August 28, 2013
Dear Sharon R, thank you for your feedback on Trip Advisor. Your comments were a concern to hear and I would like to investigate your feedback further with the Management Team of the pub. I have sent you a direct message to discuss this further and look forward to hearing from you soon. Kind Regards, Chef & Brewer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
colchester
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“No contact after review.”
1 of 5 stars Reviewed August 10, 2013

I posted a review here on the 16th June after a poor experience. The chain posted a reply saying they would contact us directly to discuss. I have noticed this is the case on a number of complaints . We have recieved no contact from them at all. I just want people to realise that it has not been followed up.

  • Visited June 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spirit P, Guest Relations Manager at Yew Tree, responded to this review, August 14, 2013
Dear mistymoon,

Thank you for providing us with your review.

After carefully searching through our system and the reviews on Trip Advisor we are unable to locate your previous review for the Yew Tree, the only review dated on the 16th June was supplied by the username susan o.

We would like the opportunity to understand what happened during your visit on the 16th and have sent you a direct message to discuss this further, unfortunately due to restrictions on the Trip Advisor website we are unable to post our email address for you to contact us directly, however if you reply to our direct message with your contact details one of our Guest Services team would be more than happy to call you.

Regards

Chef & Brewer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Yew Tree also viewed

Colchester, Essex
Colchester, Essex
 
Colchester, Essex
 

Been to Yew Tree? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Yew Tree, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.