Bored with the 2 days a week in Premmy Inns etc I've decided to book "others" if they are the same price or cheaper and as close
Hence ... my arrival at The Brentwood
Now to be fair they had on the evening of my visit been let down by 2 x members of staff ... so things from the off were obviously "fraught"
Standing at reception for 10 mins pressing the bell before wandering through to the bar were warning signs
Having the same perso I spoke to in the bar ... appear at reception and ask if I minded waiting ... and then disappearing was another.
The arrival of Billy the manager was surreal ... read on ... but at least he gave me a key to a room ... room 2
My room was ok ... on the face of it ... but prompted by the mouldy bath and broken soap dispenser lying on the edge... I simply had to look closer.
Under the bed = riffy. On top of the wardrobe = years of dust.
I have photos ... but my Blackberry went under the wheels of a car yesterday so I cannot share.
The room was warm and the bed comfy
The Tv is so small that only RAF fighter pilots with 20/20 vision could see it from the bed
Getting up for a wee in the night was traumatic as the bathroom proved to be the coldest place on the planet that night
In the bar / restaurant things looked grim
The staff blamed the lack of staff
Everybody else waiting to order drinks or food ... or pay for food said there was always a lack of staff
The Manager is a consumate professional manager of his staff (or lack of) ... but utterly useless infront of the punters.
I have never heard so many rude / blunt / cutting comments passed to people trying to order, pay or enquire in any establishment in my 50 year life as Billy threw out that night.
"If you want to pay ... stand over there ... not here"
"What do you want? If you don't know ... go away and decide while I serve somebody else"
He was efficient ... but if the service is (according to locals) seldom better ... there is no excuse.
A couple of foreign visitors politely complained that the TVs in half the place were not showing the same football as the TVs in the rest of the place ... and that their main courses had been shoved and left in among all their dirty starter plates and glasses to the point they couldn't move. Blank look from staff ... and unapologetic "we are really busy"
On the up-side breakfast was very good and the lady (thanks blonde lady whoever you are) was polite attentive and professional
Will I stay again? Not on your nelly.
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- Also Known As:
- Brentwood Hotel Rotherham