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“Meal and stay package” 4 of 5 stars
Review of BEST WESTERN PREMIER Moor Hall Hotel & Spa

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BEST WESTERN PREMIER Moor Hall Hotel & Spa
4.0 of 5 Hotel   |   Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England   |  
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Ranked #3 of 12 Hotels in Sutton Coldfield
Certificate of Excellence 2014
Birmingham, UK
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
“Meal and stay package”
4 of 5 stars Reviewed February 7, 2013

Stayed here on a Sunday evening on a package that includes, wine, chocolates in the room and a 3 course meal all for £99.

We upgraded to a superior room which had lots of space, the style of the hotel is slightly old but didn't make any difference.

Carvery meal included was very nice with lots to eat all included in the price, and also breakfast in the morning was plentiful.

Staff were helpful especially in the restaurant of the evening.

All in all worth the money.

Room Tip: Choose a superior room they tent to be over in the quieter area of building.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Owner at BEST WESTERN PREMIER Moor Hall Hotel & Spa, responded to this review, February 12, 2013
Thank you for your review. We were so pleased you found the package value for money and enjoyed the charm of our hotel. We look forward to seeing you next time you are able to visit.
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884 reviews from our community

Traveler rating
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    128
    46
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Nottingham, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 6, 2013 via mobile

We've stayed at this hotel a few times to take advantage of the twice a year champagne evening with meal and accommodation. These events are very good value for money and we've thoroughly enjoyed our stay in the hotel both times. Whilst I wouldn't have picked the hotel as an ideal weekend break destination, the grounds are lovely, the superior rooms large and well equipped and the staff provide a good service. Added to that several glasses of a good champagne and a lovely meal then all's good! Would recommend the hotel based on this.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Owner at BEST WESTERN PREMIER Moor Hall Hotel & Spa, responded to this review, February 12, 2013
Thank you for your review and we were so pleased you enjoyed your stay with us. We have received fabulous feedback on our champagne evening and do hope you are able to join us for the next one!
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London
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 6, 2013

Room 18 is tiny. The bed is small. Room facilities designed for 1 not 2 people or not available. Staff are badly trained and led.

The restaurant is too small to seat all the hotel guests, so we couldn't get a table after 8:00 and the kitchen shut at 9:30.

Bar menu:- Vegetarians are poorly served, all options unavailable. Steaks are small, Luke warm and rare= Well Done & pricey.

The photo of the pool makes it look much bigger than reality.

AVOID unless you like being "matey" & "OK " with the staff.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Owner at BEST WESTERN PREMIER Moor Hall Hotel & Spa, responded to this review, February 13, 2013
Thank you for your review. I was very sorry to hear you found your bedroom too small during your recent stay with us and that you encountered a number of other problems during your stay. If a guest is unhappy for whatever reason we urge them to speak to a member of our team at the time in order for us to sort any problems out immediately. We would have gladly moved you to another room if we had known you were not satisfied. Once again, thank you for taking the time to provide your feedback as we take all comments on board and strive to continually improve the standard of accommodation and service we offer our guests.
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Cannock, United Kingdom
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 27, 2013

Following a cancellation at another hotel for our Christmas do, Moor Hall Hotel offered to,at very short accommodate our our party in the conservatory. A few of us decided to stay over and although we didn't have time to use the facilities we enjoyed the spacious double room overlooking the lovely grounds and a delicious breakfast.

The staff were very attentive, we were pleased the other hotel cancelled.

Stayed December 2012, traveled with friends
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Angela B, Owner at BEST WESTERN PREMIER Moor Hall Hotel & Spa, responded to this review, January 29, 2013
Thank you for your lovely review. We were so pleased to welcome you to Moor Hall and hope you are able to visit us again soon to enjoy all the facilities we have to offer.
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In your back garden
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed January 16, 2013

Well enough maintained but very dated decor.

Lack of shower gel (bar of soap and strangely bubble bath only) further reinforce the feel that the target market here is more, um, mature one.

Decent staff and service but if you had a nice / cool / stylish hotel in mind for a weekend away, keep looking.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Manager at BEST WESTERN PREMIER Moor Hall Hotel & Spa, responded to this review, January 24, 2013
It was lovely to welcome you back to Moor Hall and thank you for your review. The décor is traditional to match the beautiful wood panelling of the hotel and we get a huge amount of returning customers who find it enchanting, so please accept my apologies that on this occasion we did not meet your expectations.
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Thirsk, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 13, 2013

Excellent quality hotel, great facilities including pool. Our children enjoyed this stay due to the pool and family friendly restaurant. We booked a family room and got two large rooms with a linking door so we all had enough space. Would definately stay again.

Room Tip: family room excellent
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Manager at BEST WESTERN PREMIER Moor Hall Hotel & Spa, responded to this review, January 16, 2013
Thank you for your wonderful review. I was so pleased to hear how much you and your family enjoyed your stay with us and that the children had the opportunity to enjoy our wonderful pool. We pride ourselves on providing excellent quality and service and really appreciate you taking the time to review the hotel. We look forward to seeing you next time you are able to visit.
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Newcastle, United Kingdom
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 6, 2013

I organised a Diamond wedding celebration for my parents in the form of an afternoon tea for 25 in the Ladywood room and my husband and I stayed for two nights. It was a lovely experience and I found the staff very attentive and helpful .

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Manager at BEST WESTERN PREMIER Moor Hall Hotel & Spa, responded to this review, January 9, 2013
A Diamond Wedding Anniversary is something very special and I was so pleased to hear your parents enjoyed their celebration afternoon tea. Thank you for your kind comments about our staff which I have passed onto them and we look forward to seeing you next time you are able to visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER Moor Hall Hotel & Spa

Address: Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England
Phone Number:
Location: United Kingdom > England > West Midlands > Sutton Coldfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sutton Coldfield
#2 Spa Hotel in Sutton Coldfield
#3 Luxury Hotel in Sutton Coldfield
#3 Family Hotel in Sutton Coldfield
#3 Romantic Hotel in Sutton Coldfield
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Moor Hall Hotel & Spa 4*
Number of rooms: 82
Official Description (provided by the hotel):
Best Western Premier Moor Hall Hotel & Spa is a four star country house hotel set in parkland, yet within easy reach of Birmingham.2014 Certificate of Excellence winner! ... more   less 
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Also Known As:
Best Western Premier Moor Hall Hotel And Spa
Best Western Premier Moor Hall Hotel Sutton Coldfield
Best Western Sutton Coldfield
Sutton Coldfield Best Western

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