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“Perfect relaxing retreat” 5 of 5 stars
Review of New Hall Hotel & Spa

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New Hall Hotel & Spa
4.0 of 5 Hotel   |   Walmley Road, Sutton Coldfield B76 1QX, England   |  
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FREE CREAM TEA !!
Ranked #2 of 12 Hotels in Sutton Coldfield
England
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
“Perfect relaxing retreat”
5 of 5 stars Reviewed February 9, 2009

To celebrate my husband's birthday I took advantage of the £129 dinner, bed and breakfast offer. We stayed at New Hall on our wedding night, August 2006 but this was only a fleeting visit and had to leave early in the morning. The hotel is the oldest inhabited moated manor house in the UK. On arrival one feels very privileged.
On booking, I spoke to a member of the reservation team who was most helpful and gave me a choice of rooms. I chose the Candida room in the old part of the hotel. A huge room with exposed beams, 40" plasma tv, antique desk, sofa and a comfortable bed. Mineral water is provided plus tea/coffee/hot chocolate. Bathrobes and slippers were in our room. As our room was an executive room, a turndown service was included. A separate cupboard housed a safe, an iron, ironing board, hairdryer and a place to hang up clothes and store luggage. The bathroom was the largest I've ever seen in my life! Lovely hot shower and bath. plenty of towels and complimentary toiletries. A trouser press was also available.
Our dinner was in the Terrace room and included a glass of champagne each and a small selection of canapes to start. The menu consisted of three courses, all of which were of a very high quality. The wine is expensive by the glass or bottle but there is good selection. Breakfast was again in the Terrace Room, and we chose a full English. Items include bacon, sausage, haggis etc or one could choose a champagne breakfast.
A lounge area offers a great place to relax with a pot of tea and a complimentary newspaper in front of an open fire. (It snowed during our stay so it was a welcome addition). Other facilities included a nine hole golf course - we couldn't see it due to snow - a spa/pool/small gym/jacuzzi/steam room. There were no Weddings whilst we were there but New Hall would be a fabulous venue. An outdoor pavilion has just been built in the grounds for such events. On the whole a great experience and a very pleasant surprise due to its close proximity to Birmingham. Just be aware your bar bill might be on the steep side!

  • Liked — The historic settings
  • Disliked — Some areas could do with a good dusting!
  • Stayed February 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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585 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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English first
Cheltenham
Top Contributor
73 reviews 73 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 11, 2009

We stayed here for my 40th Birthday ... husband booked it as a surprise! Don't be put off by the area outside the hotel as once you turn into the drive you seem to enter another world! I would recommend arriving after dark for a stunning view of it lit up.

We stayed in two rooms ... the first in the newer part of the hotel (only 20 years old) The room was tired looking but the hotel is being redecorated at present (though this did not cause any problems with workmen etc) Very comfy bed and fantastic view over the lake at the back. as it was a special birthday we asked about an upgrade - this was only £10 extra (we booked through a website from tripadvisor rather than going direct to hotel!!) and we ended up in a two roomed suite with a four poster bed in the old part of the house - well worth the move!

The staff on reception were lovely and very willing to help, even gave us a tour of the old house.

The breakfast was good and could even be had in your room and arrived promptly and hot (though we forgot to ask for toast). We had a superb meal in the evening with starters at between £4-£11 and main courses from £12- £18 but the food was good. We also had lunch in the barwith very large sandwiches and watched a group of ladies having a fantastic champagne afternoon tea!

The spa was clean and modern looking though we didn't get to use it. Nice looking pool though small.

The hotel is being renovated and this should update the tired looking rooms - but to pay £140 for a two roomed suite in a motted house was very good value for money.

  • Liked — the age of the building, it's arcitecture and beautiful setting
  • Disliked — looked tired
  • Stayed January 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed January 4, 2009

Excellent deal on Laterroms to stay here on dinner, bed & breakfast rate. Fabulous venue from a visual & historical point of view. Ask a member of staff to show you around the rooms upstairs..really stunning. Lovely, clean & well mantained pool area with sauna & steam. Towels provided. Good food but prices looked expensive- if we had been paying for it., certainly couldn't have justified £12 for a starter. Also no bottles of wine under £25. Attention to detail was lacking unfortunately. Strong smell of cigarette smoke in our bathroom which was not on at all in this day & age, 3 bulbs needed replacing in room & generally, bathroom needed a good scrub. Also, a bit casual on the billing front. I nearly signed for an extra bottle of wine that we hadn't had. Not sure if I imagined it but I sensed friction between front of house, waiting & kitchen staff which is not what I would expect from a hotel of this calibre.

  • Liked — Stunning Building & surrounding gardens
  • Disliked — Strong smell of cigarette smoke in bathroom. Not very nice at all.
  • Stayed January 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Brighton
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed November 17, 2008

We have just returned form our one-night stay at this hotel. What a fantastic property, sweeping landscape and a very pleasant restaurant. Hotel staff was friendly although don't expect the receptionist to greet you with a smile or to risk her artificial nails with helping you with your luggage.
A shame for the "spa". I tried to book some treatments over the phone a week ago but the best I could do was to get on the waiting list." You have to book ahead" - said the arrogant spa receptionist. As if I had not tried.... Maybe there are no beauty therapists on Monday? Would it not be better to keep some appointments for hotel guests?
So I thought I'd go to the gymn. Just another disappointment. The machines are from Flinston age and the cleaning lady has not made it to the gymn this year.
After that it was no surprise that I was told the sauna was not working.
Well, if you forget about the so called "spa", I think the hotel is good value for money if you book it on Laterooms.com.

  • Stayed November 2008, traveled as a couple
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Birmingham
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 1, 2008

I just returned from a night away for my boyfriend's birthday. Even though the drive to the hotel is less than promising, the actual hotel appears to be deep in the countrysde and is surrounded by a moat and lakes. The building itself is very impressive - tudor period I think, and the inside is of the open fire, plush furnishings type. The room we stayed in was Junoir Suite (four poster, sofa, big bathroom) and was very luxurious. The dinner (in the Terrace Room) was excellent and the staff were brilliant - very friendly and personal, but professional.

We has a treatment each on the small and personal spa area - very good.

The only complaint is that the room was a little chilly (due to orginal windows and not double-glazing - a good thing I suppose in terms of design!). However, the staff brought an extra duvet up which solved the problem.

I would highly recomment this place and will visit again.

  • Liked — grand, luxurious feel
  • Disliked — a bit chilly!
  • Stayed October 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 6, 2008

My sister, mother and I have just returned from a lovely stay at this hotel. We were there last year for a wedding and decided to spend another weekend to enjoy the hotel as we didn't have much time to enjoy it before. The weather was warm and sunny so we were able to make full use of the magnificent grounds, there are plenty of walks and interesting things to see including walled gardens, a nice duck pond , etc. The first room we were given faced a wall and was quite dark and gloomy so we got it changed to a much nicer one overlooking the courtyard, not sure why they would allocate the worst rooms first. We ate dinner at the terrace room, the food was lovely and the waiters were very friendly and attentive as were all the staff, breakfast which was included in the price was very good too. The pool area was an added bonus, the water was nice and warm and we didn't find it too busy. I would highly recommend this hotel, although there was a wedding taking place the hotel never seemed busy or noisy and we all came home fully relaxed!

Stayed September 2008
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Additional Information about New Hall Hotel & Spa

Address: Walmley Road, Sutton Coldfield B76 1QX, England
Phone Number:
Location: United Kingdom > England > West Midlands > Sutton Coldfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Sutton Coldfield
#2 Business Hotel in Sutton Coldfield
#3 Family Hotel in Sutton Coldfield
Price Range (Based on Average Rates): $$
Hotel Class:4 star — New Hall Hotel & Spa 4*
Number of rooms: 60
Official Description (provided by the hotel):
Lying within 26 acres of mature, elegant grounds this hotel is widely reputed to be the oldest inhabited, moated manor house in England. Sympathetic renovation has provided up-to-the-minute facilities whilst retaining most of its medieval charm and character. Public areas with their fine panelling and mullioned stained-glass windows create a unique historical ambiance; the magnificent Great Chamber is particularly impressive. ... more   less 
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Also Known As:
New Hall Hotel And Spa
Hotel New Hall
New Hall Hotel Sutton Coldfield
New Hall Sutton Coldfield

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