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“Excessive Internet access charges” 4 of 5 stars
Review of Holiday Inn Taunton M5, Jct. 25

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Holiday Inn Taunton M5, Jct. 25
3.0 of 5 Hotel   |   Deane Gate Avenue, Taunton TA1 2UA, England   |  
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Ranked #9 of 18 hotels in Taunton
UK
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
“Excessive Internet access charges”
4 of 5 stars Reviewed December 31, 2012

Whilst visiting family over Christmas in the Taunton area we stayed 3 nights at the Holiday Inn (not the near bye Holiday Inn Express). For our stay the hotel should have been 5 Star apart from the price required for Internet access. £5.00 per hour which would appear from the tariff to be an hour continuous - so don't log in twice in the day. The staff explanation was that they are 'locked in' to a supply contract for the service. We think that this will cause us in the future to look at other hotels who don't make such a charge.
On the good side the room, bathroom, cleanliness, staff attitude, price, and facilities were all great and deserving of 5 stars. If the internet access charge is fixed then it's back on my list.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, January 18, 2013
Thank you very much for your kind review. Although Wi Fi is still being charged, we have now made it free for our Conference Guests adn I am sure further user groups will be included during 2013.

Whilst the explanation you were given for the Wi Fi charges is true - I am aware that this issue is frustrating for my guests. Watch this space - I am sure things will change this year!

Thanks again

Chris
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361 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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English first
London, United Kingdom
Top Contributor
128 reviews 128 reviews
34 hotel reviews
Reviews in 42 cities Reviews in 42 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed December 28, 2012

I stayed here for a business meeting and it was fine. The food was excellent, both dinner and breakfast and the room was confortable.

The reception area was quite large and good for meeting people, and the meeting room we had was also good. Annoyingly, Wi-Fi was quite expensive.

The location is a short taxi journey from the train station and just off the motorway.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, December 30, 2012
Thank you very much for your review.

Great to hear your comments, especially regarding the wonderful quality of your meals.

Chef has been working hard to get our menu's and consistency of delivery just right - so will be delighted to read your comments.

Sorry about the Wi Fi. We are now including it complementary for Meetings organisers though and special deals are available for other delegates if this is pre booked with the meeting room. Please give me a call next time you are planning an event and I will personally advise.

Thank you again

Chris
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Taunton, England, United Kingdom
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 21, 2012

I chose this venue for the annual work Christmas Party as I had heard good things. All good on arrival and had a good 'Christmassy' atmosphere. However 1st drink of the evening proved a shock as it was very expensive. Went through to a large hall and were seated. Again all good with a nice selection of crackers and balloons on the table. Starters were small but ok. I liked the fact that we could choose what we to eat had on-the-night and the the waiting staff were quick and effient at at getting everybody served. Main arrived, I would assume via a microwave. I have recently eaten a much nicer school dinner. Not good. Pudding was just about ok. After the dinner the entertainment started. The poor DJ struggled through a quiz which no body was interested in and then got on with what he was good at. An excellent disco and a constantly full dancefloor. Won't be going back next year but will be interested to hear if the food improves in the future as otherwise good.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, December 30, 2012
Thank you for posting such a detailed review.

It's great to hear that my team provided such great service - but I am of course upset to read your comments about the quality of your main course.

Although all food was freshly prepared, I will broadly suggest that our Christmas offering was aesthetically slightly prescriptive this year. There was little height to the plate, no really bold flavours, and it was a shame because our restaurant, banqueting and celebration meals have recently being receiving excellent feedback.

I promise that menu will be reviewd and improved upon for 2013 to ensure that the food matches the excellent standard of the service.

Chris
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Canadian in Wales
Top Contributor
58 reviews 58 reviews
40 hotel reviews
Reviews in 34 cities Reviews in 34 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 16, 2012

Sure this hotel is a little older and could use updating in places - but I was gobsmacked-blown away-delighted by how honestly friendly everyone was - from the desk people, to the dining staff - to the cleaners - everyone was so friendly and helpful. Well done, staff. Well done, human resources! This was not an in-your-face-compulsive-fake-friendliness, but a down-to-earth-genuine friendliness. In other news - the adjacent fitness club (for which guests have free access) was good. I was upgraded to an executive room with my gold card. Order your breakfast the night before and save two pounds. Everything worked well at this HI.

Room Tip: I was in room 090 - nice twin room with recently updated bathroom.
See more room tips
  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, December 30, 2012
Thank you.

You have delighted my team and I with your kind words. It is soooooooo nice of you to take the time out of your day to post such a wonderful review.

Thanks again

Chris
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London, United Kingdom
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 14, 2012

I stayed here for two nights and the staff are very helpful and focus on their mainly business related quests. Meeting rooms are available, and it has a large reception area where you can hold small business meetings.
If you are not a business guest, you might find the wifi costs prohibitive as it's not free.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, December 30, 2012
Thanks so much for posting a review.

Business meetings have to be simple and effective don't they.
We have worked very hard this year and implemented many new standards, to ensure that our business meeting guests every need is catered for with a smile and no fuss. Hopefully, this allows you to concentrate on your own objectives and not have to worry about what we are doing!

Hope to see you again in the New Year!

Kindest Regards

Chris
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Exeter, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2012

For my 75th birthday we chose to try this hotel and what a perfect choice it turned out to be. The family numbered 21 including 2 under 5 annd 9 teenagers. What a welcoming staff both at reception and the restaurant. How nice to see them smiling and looking after us. How nice to make coffee, biscuits and a tin of chocs available all day.We have stayed at Holiday Inns many times but this was the best.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, December 30, 2012
Glad to be of service!

Just like the Yellow Pages, we are not just here for the dull and mundane. The business meeting - or quick stop over is all well and good - but it is wonderful to hear that we helped you enjoy such an auspicious occassion - and provide some lovely memories.

Thank you for taking the time to write.

Chris
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Southampton, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 2, 2012

We stayed at this hotel when meeting family for a christmas get together, the hotel was lovely and the staff were very friendly and accommodating. We were given complimentary mulled cider and chocs for the children,the swimming pool was great and kept the children entertained.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, December 30, 2012
Thank you.

My team work hard to try to get the feel of warmth and homliness just right here - so you can concentrate on relaxing and enjoying yourself!

Thanks for noticing - and posting a comment.

Hope to see you again soon.

Chris
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Additional Information about Holiday Inn Taunton M5, Jct. 25

Address: Deane Gate Avenue, Taunton TA1 2UA, England
Phone Number:
Location: United Kingdom > England > Somerset > Taunton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Taunton
#8 Business Hotel in Taunton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Taunton M5, Jct. 25 3*
Official Description (provided by the hotel):
Holiday Inn Taunton in Somerset is ideally located for both business and leisure guests, conveniently located at J25 off the M5, on the edge of Taunton near the Somerset County Cricket Ground. Taunton, nestling on the banks of the river Tone, is the gateway to Devon and half way house to Cornwall. Bridgwater, Wellington and other parts of Somerset are all within easy reach. Nearby attractions are Dartmoor and Exmoor with 14 areas of natural beauty and over 600 miles of dramatic coastline. The Holiday Inn Taunton has a Spirit club with indoor 15 metre swimming pool, sauna, solarium and fully equipped gym.This Somerset Hotel has 99 air conditioned bedrooms including wheelchair accessible rooms and 24 hour room service. Our large lounge area, which serves a wide selection of food and beverages, is ideal for informal meetings or just relaxing. (Under 12s Stay & Eat Free) With 12 conference rooms that can accommodate from 2 - 280 delegates in purpose built air conditioned rooms with high speed internet access suitable for meetings, training, presentations, banquets, weddings, reunions & parties. We also have external team build areas. Holiday Inn Taunton has ample free parking and is suitable for coaches. ... more   less 
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Also Known As:
Holiday Inn Taunton m5, Jct. 25 Hotel Taunton
Taunton Holiday Inn
Holiday Inn Taunton M5, Jct. 25 Somerset

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