We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A nice commercial hotel” 4 of 5 stars
Review of Holiday Inn Taunton M5, Jct. 25

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Holiday Inn Taunton M5, Jct. 25 to your Saves list
Holiday Inn Taunton M5, Jct. 25
3.0 of 5 Hotel   |   Deane Gate Avenue, Taunton TA1 2UA, England   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #9 of 18 Hotels in Taunton
2 reviews
Reviews in 2 cities Reviews in 2 cities
“A nice commercial hotel”
4 of 5 stars Reviewed November 9, 2012 via mobile

Whilst working away I have stayed at this hotel for a period of 8 weeks. The staff are helpful and friendly, the breakfast is good. The management do go out of their way to make the stay more pleasurable so do not be afraid to ask. They catered for us as night shift workers so put room was cleaned before 8.30am which isn't the norm btw. Would stay here again

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, November 14, 2012
Great to hear that we have managed to be a home from home for you.

I know how tough it is for our long stay guests so to know that we have made life a little easier for you is absolutely brilliant news.

We will miss you all!

Chris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

404 reviews from our community

Traveler rating
    123
    167
    82
    26
    6
See reviews for
106
97
22
116
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Manchester, United Kingdom
Top Contributor
83 reviews 83 reviews
20 hotel reviews
Reviews in 37 cities Reviews in 37 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 27, 2012

I stayed here for 9 nights. I found the staff to be friendly and helpful. The front desk gets very busy so queuing time can be long. The only thing that wasn't great was I requested an extra duvet as I get cold easily but the cleaner took it and didn't replace it which was annoying as I had to go and request another when the front desk was busy. I also found a dirty towel on the towel rail. I enjoyed the breakfast each morning. I found there is a variety of different food to eat (I liked the croissants with local apricot jam). I made use of the gym and swimming pool which I thought were very good. I preferred to use it first thing in the morning or late evening to avoid the kids. All in all I enjoyed my stay here.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, November 14, 2012
Thank you so much for the feedback. We are always looking to improve and constructive comments such as yours really help us focus.

Thank you so much - and great to hear that my team looked after you (and you liked the local Jam!)

Kindest Regards

Chris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 22, 2012

Our family stayed here on 20th Oct (Sat )for a family Christening and it was rather an early start as we had to be at the Church for 9. am on the Sunday so we requested an alarm call, we NEVER received an alarm call and even checked with the receptionist who checked a notice board and confirmed we were due to have received it!

Well as this is a fairly standard request in most hotels nowadays it's hardly asking for much and booked with a chain hotel thinking you usually get trained staff with a basic knowledge of customer support.
We also requested a quiet room location which we never got as we were directly over a car park and our room was next to a dividing corridor door! What idiots!!
Hence, we arrived late to our Christening and to make matters worse for us we were God Parents too, so you can imagine what other people were thinking about us which to be honest leaves us feeling rather stupid and won't make this mistake ever again! The mistake being that we will NEVER stay in a Holiday Inn again!

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, October 23, 2012
Thank you so much for taking the time to post a review. Our alarm call system is automatic so I wonder if you would mind calling me personally on 07736 746098 so that I can investigate further into whether we have a problem with the system. I would hate for any of my guests to be inconvenienced in such an awful way. Please accept my most sincerest apologies and I do hope you will give us and Holiday Inn a chance to make it up to you one day.
Warmest wishes
Chris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 18, 2012

We stayed 2 nights at this hotel and although the Hotel Itself and the staff were very nice, we were very dissapointed with the thin walls. you could hear people talking in the next room and someone snoring all night, also when the taps were used in the bathroom you would think they were in ours. Also the worst nights sleep we have had in a long time. The duvet was the same width as the bed with no overlap at the sides and with 2 people in the bed it left big gaps all round. Also the pillows were the worst I have ever used in any hotel. There was a choice of Firm or Soft, but as I say "the worst I have ever used" Very dissapointed.

Room Tip: I don't know if they had more expensive rooms and if they did whether they would be any better.
See more room tips
  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, October 23, 2012
Thank you for posting a review. Great to hear your praise for my team, but gutted to hear that your nights sleep was not a good one. Please call me personally on 07736 746098 ahead of your next stay so that I can do everything possible to ensure a quiet room and no noisy neighbours.
Hope to hear from you soon.
Chris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham
Top Contributor
84 reviews 84 reviews
58 hotel reviews
Reviews in 39 cities Reviews in 39 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed October 10, 2012

Having stayed at the Holiday Inn Express on previous occassions I was expecting little from this Holiday Inn. Not a fan of Holiday Inn Express due to dissatisfaction with the brand (a bit like a prison, but at least a prison has onsite eathing facilities)

Anway, nice wecolme with big public area and open plan bar and restaurant that had a nice feel to the place and staff (...we'll forget the Christmas tree in the corner in September!). Internet not free which is another of my gripes but hope that as these big chains come out of legacy deals, they will reflect this to customers

Room fine (just wish it had Sky Sports) with comfortable bed and well equipped bathroom. Buffet breakfast the next morning was good in terms of service, choice and quality - nothing to fault here!

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, October 12, 2012
Arrrrggggghhhhh - the Christmas Tree is just there to promote Christmas Party bookings and really is not a permanent fixture (honest!).

(yes, thats right - we still have places available on our popular Christmas Party nights - just call 01823 281685!!!!!)

Thank you so much for your review - glad you enjoyed your stay.

I look forward to seeing tyou again soon.

Chris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 6, 2012 via mobile

Nice hotel, just what I expected. Good to har a bath in the bathroom. Internet isn't complementary and quite expensive to buy. Restuarant in the hotel and very few places to eat within walking distance. There is a Harvest within a few minutes walk. Fitness club on site.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, October 12, 2012
Great to hear. Sounds like you needed a quick, clean and comfortable nights stay and am glad we fitted the bill.

I do empathise with my guests regarding Internet charges. However because of the initial investment made we can not yet offer this service completely free.

Just to make it clear, the charges for internet use are as follows for the time being:

One Hour - £5.00
Four Hours - £10.00
Twenty Four Hours - £16.00

Twenty Four hours use is given complementary to any Conference Organiser at the hotel.
One hours use is given complementary to anyone booking an executive room.

We do have a reliable and speedy service - and I hope our friendly happy approach to hospitality makes up somewhat for the charges.

Chris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 1, 2012 via mobile

We have used this hotel numerous times as a stopover on the way to Cornwall. We have always been impressed by the friendly check-in staff who have made a fuss of our son every time we arrive. They always have big smiles and a little chat with us. The hotel is clean and has a nice atmosphere. The rooms have all amenities that are required a the family room is plenty big enough for 3. The only slight gripe is that the the duvet on the double bed could be a little larger. It is also great to have the swimming pool on site that we can make use of before setting off.

Stayed August 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, October 12, 2012
Thank you for posting a review.

I hope that you continue to stay with us and keep making us part of your holiday!

See you again soon.

Chris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Taunton M5, Jct. 25? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Taunton M5, Jct. 25

Address: Deane Gate Avenue, Taunton TA1 2UA, England
Phone Number:
Location: United Kingdom > England > Somerset > Taunton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Taunton
#7 Business Hotel in Taunton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Taunton M5, Jct. 25 3*
Number of rooms: 99
Official Description (provided by the hotel):
Holiday Inn Taunton in Somerset is ideally located for both business and leisure guests, conveniently located at J25 off the M5, on the edge of Taunton near the Somerset County Cricket Ground. Taunton, nestling on the banks of the river Tone, is the gateway to Devon and half way house to Cornwall. Bridgwater, Wellington and other parts of Somerset are all within easy reach. Nearby attractions are Dartmoor and Exmoor with 14 areas of natural beauty and over 600 miles of dramatic coastline. The Holiday Inn Taunton has a Spirit club with indoor 15 metre swimming pool, sauna, solarium and fully equipped gym.This Somerset Hotel has 99 air conditioned bedrooms including wheelchair accessible rooms and 24 hour room service. Our large lounge area, which serves a wide selection of food and beverages, is ideal for informal meetings or just relaxing. (Under 12s Stay & Eat Free) With 12 conference rooms that can accommodate from 2 - 280 delegates in purpose built air conditioned rooms with high speed internet access suitable for meetings, training, presentations, banquets, weddings, reunions & parties. We also have external team build areas. Holiday Inn Taunton has ample free parking and is suitable for coaches. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Hotels.com, Priceline, Despegar.com, Travelocity, BookIt.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Holiday Inn Taunton M5, Jct. 25 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Taunton m5, Jct. 25 Hotel Taunton
Taunton Holiday Inn
Holiday Inn Taunton M5, Jct. 25 Somerset

Owners: What's your side of the story?

If you own or manage Holiday Inn Taunton M5, Jct. 25, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.