We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great” 5 of 5 stars
Review of Holiday Inn Express Taunton M5 Jct 25

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Holiday Inn Express Taunton M5 Jct 25 to your Saves list
Holiday Inn Express Taunton M5 Jct 25
3.0 of 5 Hotel   |   Blackbrook Park Avenue | Blackbrook Business Park, Taunton TA1 2RW, England   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #6 of 18 Hotels in Taunton
Manchester, United Kingdom
1 review
“Great”
5 of 5 stars Reviewed July 17, 2010

Staff are friendly & very helpful, , great location for work or liesure, clean. made me fell extremley welcome

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

345 reviews from our community

Traveler rating
    137
    144
    47
    12
    5
See reviews for
74
108
24
84
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
UK
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
Reviews in 29 cities Reviews in 29 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed July 14, 2010

This hotel is next door to the Holiday Inn proper, near Taunton, and advertised by the chain's own booking service as its cheaper sister hotel. The Holiday Inn is indeed more expensive, but I'm afraid you get what you pay for! The Express room was reasonably okay but the staff were unhelpful and dismissive. For example, when I asked if I could have dinner in the Holiday Inn proper, I was told it might be possible but they were a separate company (maybe technically true, but really -- the clue is in the name surely?) and I would have to go over and book myself - they couldn't even be bothered to pick up the phone and book it for me. (Also I was told that I was not entitled to use the Holiday Inn's leisure facilities.) Breakfast is included but I wish I'd escaped next door! It was the worst I have ever had in a chain hotel, including the cheapest white bread to toast, mushy tinned grapefruit or green apples the only fruit, and machine-tea and coffee. The only cooked food was scrambled egg stagnating in a hot container (why does anyone do this - sooo unappetising) and sausages. I have stayed in the nearby Premier Inn on the same sort of budget, and although I'm not a fan of the Premier Inn's restaurant facilitites (basically a fast-food pub) the Premier Inn is a bettter alternative to the Holiday Inn Express -- service is friendly and you will get a very good breakfast.

  • Stayed July 2010, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TauntonManager, General Manager at Holiday Inn Express Taunton M5 Jct 25, responded to this review, July 19, 2010
Dear Guest,

I was sorry to hear of your comments regarding your recent stay at the hotel especially the comments concerning the staff. This is an area that we pride ourselves in and the many other comments on Tripadvisor in 2010 have indicated that guests have found the staff to be both helpful and friendly at all times.

With regards to the Holiday Inn, indeed we are completely separate hotel operators and unfortunately we have no entitlement to their restaurant or leisure facilities and we are unable to influence them in any way.

Breakfast is a key focus for the Holiday Inn Express brand in 2010 with the introduction of hot breakfast items and we will continue to introduce ways of further improving our offering this year. I can assure you that Hovis bread is used at all times and I am again sorry if you felt we didn’t match your expectations on this occasion.

Regards

Robert Holmes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
1 review
5 of 5 stars Reviewed July 8, 2010

I have been staying here for the last 6 weeks, in my honest opinion I have to say my stay here has been a very pleasant one, the staff here are first class they are ALL extremely polite, helpful and very welcoming, they make you feel at home and comfortable and do go the extra mile to make it a pleasant experience. rooms are nice & clean, free complimentary breakfast which is brill, for those that like harvester its literally less than a minutes’ walk away, the beds are really comfortable, I mean really comfortable, power shower, rooms are bright clean and spacious.

I would recommend this hotel 100%

  • Stayed July 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oosterbeek
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 13, 2010

This Holiday Inn Express hotel is exactly what you may expect from a hotel in this price range. Clean, in good repair, nice room, good beds, helpful staf, small bar, free parking. Maybe the breakfast could be a little bit more extensive.

  • Stayed May 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucks
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 1, 2010

Usual, good value HIX. Fully wheelchair accessible (no steps). Excellent rooms with very comfy (if a bit soft) beds. Good self serve breakfast. No restuarant but the staff are happy for you to order in take-aways (they have lots of menus for Indian, Chinese, Italian etc). Surprisingly good Harvester restaurant 50yds away.

Handy location, just off motorway.

Good sized bar area.

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 12, 2010

stayed here a couple of times, and although the rooms are what you'd expect in any HIx, the staff here are really very good, and will go the extra mile. And they even clean up after twins & a toddler have wrecked the joint - and kept smiling through it.

  • Stayed April 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TauntonManager, General Manager at Holiday Inn Express Taunton M5 Jct 25, responded to this review, April 15, 2010
Thanks you for your wonderful comments regarding your stay in the hotel, we are always looking for ways to improve our guests stay, and customer service is alway our highest priority and it is wonderful to hear your positive comments and will help the team here keep pushing to make every guests stay one to be remembered. Thank you for your comments and we look forward to seeing you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SHROPSHIRE UK
Top Contributor
205 reviews 205 reviews
184 hotel reviews
Reviews in 155 cities Reviews in 155 cities
289 helpful votes 289 helpful votes
3 of 5 stars Reviewed February 15, 2010

Good overnight stay in modern Express, quietly situated on business estate a couple of miles from Taunton centre. Friendly and welcoming reception, decent breakfast. Dinner available next door at Harvester pub.

  • Stayed February 2010, traveled as a couple
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TauntonManager, General Manager at Holiday Inn Express Taunton M5 Jct 25, responded to this review, March 12, 2010
Thank you for your comments, we are always looking for way in which we can improve the stay of our guests and welcome all feedback. It's Great to see that you have enjoyed your stay here and we hope to see you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Holiday Inn Express Taunton M5 Jct 25? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Taunton M5 Jct 25

Address: Blackbrook Park Avenue | Blackbrook Business Park, Taunton TA1 2RW, England
Phone Number:
Location: United Kingdom > England > Somerset > Taunton
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#5 Romantic Hotel in Taunton
#6 Business Hotel in Taunton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Taunton M5 Jct 25 3*
Number of rooms: 260
Official Description (provided by the hotel):
Discover south-west England from the modern Holiday Inn Express Taunton M5, Jct. 25 hotel. You can make Holiday Inn Express Taunton hotel your base for exploring the beautiful county of Somerset. We're just a couple of minutes from the M5 motorway for easy access to Devon and Cornwall , and 2 miles from the county town of Taunton. Park in our complimentary car park and check in to your welcoming Guest room, relax in the Great Room with a drink from the bar and enjoy free wireless Internet access. Exeter Airport is 30 miles away, and businesses in downtown Taunton are just a 5-minute drive from Holiday Inn Express Taunton. Delegates can easily attend presentations in one of our 3 naturally-lit meeting rooms thanks to handy M5 motorway access. We're surrounded by family attractions, from the Victorian charm of the West Somerset Steam Railway to the glorious green open spaces of the Quantock Hills. Under-18s stay free when sharing a Family room with their parents. We also include a complimentary hot and continental buffet breakfast in every room rate, so you can get your day off to a great start. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, IHG, Priceline, BookIt.com, Agoda, Despegar.com, Travelocity, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Holiday Inn Express Taunton M5 Jct 25 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Taunton m5 Jct 25 Hotel Taunton
Holiday Inn Taunton
Taunton Holiday Inn
Holiday Inn Express Taunton M5 Jct 25 Somerset

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Taunton M5 Jct 25, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.