If this review puts at least one person off going to this hell hole then I shall be pleased.
I have never had to leave a review like this before and I'm disappointed to be doing so now but I feel very strongly about this.
From entering the cold, empty restaurant and meeting the hostile waitress I wondered if I'd made a mistake but hoped the food would be worth it even though the waitress couldn't bring herself to even break a smile, surly is an understatement, she looked like she'd been chewing on a wasp.
We chose the business 3 course menu for a reasonable £6.95 and our first course was all too quickly brought out, chicken satay & chicken wrapped in pandam leaves, dry, tepid and not at all fresh.
To follow was Chicken and mushroom soup, neither of us ate more than 2 mouthfuls of this, it was revolting and I can't be sure if the coconut milk was off or what but it had the most bizarre smell and flavour, again it was brought to us no more than 2 minutes after the previous plates were cleared by the miserable waitress who we'd been nothing but sweet and polite to since we walked in.
Lastly we were brought Chicken, ginger and spring onion which was by far the nicest dish.
I couldn't finish it and left a rather large portion which I asked very politely to be packed up so I could enjoy it later on at home. The reply spat at me by the waitress stunned me, as I havent ordered my meal as a takeaway I would be charged £6.95 to takeaway my own food I'd already bought!
Once I pointed out that I was infact already paying for my meal and that all I wanted was for it to be placed into a container so I could take it home I was again spoken to like I was asking for the impossible and told that just this once I could do that. Oh the privilege!
Stunned and confused we both paid and left feeling quite upset and disappointed too.
Upon returning home I searched the Royal Thai online and found many many articles about environmental health closing them down numerous times and also fining them during 2012.
Please search this too, it's quite worrying.
I also found the reviews on Trip Advisor and couldn't believe they are of the same restaurant. I'm pleased not everybody has had such an awful experience as me but would urge anyone who has to warn other unsuspecting customers by leaving feedback too.
This is not a usual review for me as you would be able to see from all my others. I am always fair and usually very happy and love to praise places that deserve it.
With regards to other staff at the Royal Thai, as that waitress was the only person we had any interaction with, maybe not everyone has her delightful attitude!!
Please, please avoid this place like the plague, Darlington has some fantastic eateries but this is certainly not one of them.
If you own or manage The Royal Thai, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.