Having had good meals and service at The Countryman in the past I was very disappointed and dismayed at the service I received on my recent visit.
I took a friend and her elderly mother as a treat for an evening meal.
We were required to order a vegetarian meal in advance.
However, it proved to be inedible.
Instead of an automatic refund an escalating argument ensued in the dining room.
It was embarassing for all concerned and a very unsatisfactory conclusion was reached. My friend had to pay for a meal of carvery vegetables.
I would like to recommend that the management review their customer service.
Unfortunately I will not return or recommend the restaurant.
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