We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“25minute wait for drinks, wasps everywhere & dirty plates on tables!!” 1 of 5 stars
Review of Branksome Beach

Branksome Beach
Branksome chine, Poole BH13 6LP, England
01202 767235
Website
Improve this listing
Ranked #107 of 301 Restaurants in Poole
Price range: $50 - $79
More restaurant details
Restaurant details
Good for: Families with children, Romance, Large groups, Doing business, Local cuisine, Special occasions, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night, Dessert
Reviewer
5 reviews 5 reviews
3 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“25minute wait for drinks, wasps everywhere & dirty plates on tables!!”
1 of 5 stars Reviewed August 18, 2013 via mobile

Haven't been to Branksome Beach for a while and won't be returning. Had to wait for ages to initially have our order taken after being sat on a dirty table outside. There were wasps everywhere due to the tables not being cleaned, lumps of jam that must have escaped the pot whilst people were having afternoon tea. The tables around us were all complaining.

Eventually our order was taken, it was a hot day and we were thirsty but after asking for our drinks twice they finally arrived with our food 25 minutes after we ordered!! The food itself was nice.

However we then sat with our dirty plates on our tables for another 20 minutes, using spare menus to remove the wasps from the table. We went inside to pay as the tables around us were all getting annoyed re the lack of customer service.

Alarmingly it was pretty much empty inside with staff just standing around!!

The cake stand looked delicious but then my friend pointed out the wasps - the cakes were not covered at all!! There were wasps sitting on the cakes which had slices removed... Not very hygienic!!

  • Visited August 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sue b, Manager at Branksome Beach, responded to this review, August 21, 2013
We do have a problem at the moment with wasps. We have had our pest control company in to look for a nest , however, there is not one on our premises and they could not find one in the immediate vicinity. We have purchased citronella candles and are awaiting some wasp traps.
I accept that the situation would be helped by keeping the tables clear as quickly as possible and i will be reminding our staff of this.
We are advising our customers that it is better to sit inside at the
moment and hope the situation will improve very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

294 reviews from our community

Visitor rating
    99
    80
    51
    32
    32
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
5 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Expensive, but good cheesecake”
4 of 5 stars Reviewed August 17, 2013

I guess it's relatively pricey, but in the evening - when I went - there isn't much choice in the immediate area. The smoked haddock scotch eggs were very, very good, as was the desert, particularly the cheesecake. Mains so-so, but not disappointing. The service was excellent in the bar and the restaurant so four "stars" just for that.

  • Visited August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poole, United Kingdom
Top Contributor
124 reviews 124 reviews
90 restaurant reviews
Reviews in 48 cities Reviews in 48 cities
55 helpful votes 55 helpful votes
“Nice views, terrible food”
2 of 5 stars Reviewed August 15, 2013

An excellent summer venue with lovely views. Busy on 2 for 1 fish & chip night (up to 7pm monday to friday). Charming & attentive waiting staff. Pricey for what you get. I had very average soggy fish & chips for £14.25 (but I knew what to expect). Why did I go? - well my companion wanted to revisit as we had a good time on earlier visits. She had poached salmon salad at £15.75. I subsequently found out salad was mostly rocket & watercress, no tomatoes or lettuce. The salmon was half warm half frozen, half was left.Menu & prices give impression of good bistro cooking but not at the moment.

  • Visited August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sue b, Manager at Branksome Beach, responded to this review, August 17, 2013
I am sorry you were disappointed with the quality of the fish and chips you were served, we would have been happy to replace it if you had told us at the time. The salad that comes with the poached salmon is a mix of fresh dressed leaves and lemon, however, we would have added tomatoes or any other salad item if requested.
All our food is freshly prepared and cooked to order . All our fish comes from a local supplier and is delivered daily. We do not use frozen fish.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Senior Contributor
48 reviews 48 reviews
29 restaurant reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
“Expensive for a moderate lunch”
3 of 5 stars Reviewed August 10, 2013

A beautiful sunny day awaited us, the main restaurant was fully reserved but we asked if we could eat on the upper deck, somewhat lacking in personality the waiter agreed we could. Sandwiches and light lunches were only available on the upper floor but this did not bother us. We had to enquire as to where the menu was and was told it was only on the blackboard. We were not asked whether we wanted white or brown bread, no sauces were offered eg mayonnaise. The sandwiches arrived and were two slices of white bread with no butter on one side with a pile of rocket in the middle. We asked for mayonnaise to accompany the sandwiches but the staff really need to smile a little and make this a more pleasant surrounding. Very expensive for what it was, would not return in a hurry, if you are looking for a coffee or a cold drink with a wonderful view this is the perfect spot. Staff need to be more helpful, if you are a tourist you probably would only visit once, but locals would like a warmer reception, what a pity!

  • Visited August 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, England, United Kingdom
Top Contributor
72 reviews 72 reviews
56 restaurant reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
“Sunset over the sea”
5 of 5 stars Reviewed August 10, 2013 via mobile

Apart from the excellent food and service it is the view of the beach that makes this restaurant a joy to return to. It is not just a view rather it feels like you are sitting on the beach as the sunsets.
Otherwise well presented tasty food with a short but balanced menu We had a sharing platter to start then I had the enormous house burger and hand cut chips. Too full for dessert.

  • Visited July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Branksome Beach also viewed

 
Bournemouth, Dorset
 

Been to Branksome Beach? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Branksome Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.