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“Escape to Poole” 5 of 5 stars
Review of Hotel du Vin Poole

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Hotel du Vin Poole
4.0 of 5 Hotel   |   Thames Street | The Quay, Poole BH15 1JN, England   |  
Hotel amenities
Ranked #2 of 14 Hotels in Poole
London, United Kingdom
Top Contributor
86 reviews 86 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
52 helpful votes 52 helpful votes
“Escape to Poole”
5 of 5 stars Reviewed August 29, 2013

Set within a beautiful Georgian mansion, this Hotel du Vin provides everything you'd expect from this boutique chain. It's friendly, stylish, incredibly comfortable and the best bit... The delicious HDV cooked breakfast. Can't wait to revisit!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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495 reviews from our community

Traveler rating
    278
    144
    52
    17
    4
See reviews for
39
322
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48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Weston super Mare, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 29, 2013

I needed to contact the hotel to ask a specific question about the beds and which level of room would provide what we required before we booked. It appears to be impossible to phone them directly, all enquiries go through their 10p per minute call centre. After 2 attempts (there is a limit to how long I'll believe the "one of our advisors will be with you as soon as possible" recorded message) I sent an email. I'm still waiting for a reply other than the automatic acknowledgement.

I'm sure the hotel would have been lovely if I'd had several days to make the booking, although the excessive £10 per day parking and reviews mentioning charges for the biscuits provided with tea and coffee did make me hesitate. We've now booked elsewhere, where my enquiry was answered immediately by a very friendly gentleman who then asked if there was any more information they could provide and said they were looking forward to seeing us - Now THAT is customer service!

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 28, 2013

Just spent 2 nights at The Hotel du Vin, a lovely hotel very well located in the 'old' part of the town near to the harbour front, restaurants, bars etc. A great hotel with warm, friendly and efficient staff.. nothing is too much trouble here. Room very well appointed, food excellent (especially the breakfast - fresh honeycomb on newly baked French bread - delicious!!). This is the second hotel in the HDV chain that we have stayed in and would certainly return as there is so much to see and do in the area. Caution, better not to try the hotel car park, a tight squeeze and not suited to large cars, but the public car park next door and with direct access to hotel is fine, with more room (and the same price).

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 27, 2013 via mobile

Away for my wifes birthday and we could not have been more pleased. We have stayed here before and we will stay here again. All staff are amazing and the food is superb. You absolutely get what you pay for here!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 27, 2013

After one nnight at the Durley Dean at £185 per night we decided to look lelswhere so we booked 2 nights at the Hotel Du Vin Poole at £125 per night and what a beautifull hotel.
Great Rooms, Great Resturant, Great Breakfast please go and stay you will not bhe dissapointed.
Stuart Matthews
Nottingham

Room Tip: Book the resturant for a meall, Great fish, Great Food, Great deserts Car parking also no problem t...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 27, 2013

Really lovely hotel with lots of character. The staff here are wonderful, from arriving and running in to ask about parking - a gentleman kindly came outside and guided us in; through to the Bistro and Bar area, every staff member we came across was completely warm and welcoming. Our room was spacious, great amenities and lovely large bathroom. Breakfast was perfect. Will definitely be trying out other hotels in the Du Vin family based on our great experience here!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 19, 2013 via mobile

Great hotel with bundles of character, set in a lovely location by Poole quay. Complimented by a superb bistro this is a great hotel and thoroughly recommended. Each room is different (I've stayed in many!) and the friendly service is welcomed.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel du Vin Poole

Address: Thames Street | The Quay, Poole BH15 1JN, England
Location: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Poole
#2 Romantic Hotel in Poole
#2 Family Hotel in Poole
#2 Business Hotel in Poole
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel du Vin Poole 4*
Number of rooms: 38
Official Description (provided by the hotel):
Formerly the Mansion House Hotel, situated close to Poole Quay, Hotel du Vin will open in the Summer of 2008 offering 38 bedrooms and suites, trademark bistro, bar and two meeting/dining rooms. ... more   less 
Reservation Options:
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Also Known As:
Mansion House Poole
Hotel Du Vin Poole Dorset

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