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“"Beautiful hotel, fabulous staff and most importantly AMAZING wedding!"” 5 of 5 stars
Review of Sandbanks Hotel

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Sandbanks Hotel
4.0 of 5 Hotel   |   15 Banks Road, Poole BH13 7PS, England (Formerly FJB Collection - The Sandbanks)   |  
Hotel amenities
Ranked #11 of 14 hotels in Poole
Christchurch, United Kingdom
1 review
1 helpful vote 1 helpful vote
“"Beautiful hotel, fabulous staff and most importantly AMAZING wedding!"”
5 of 5 stars Reviewed January 11, 2012

From start to finish on my wedding day, was utterly amazing. Before the day, we sat down with parents and chose our menu from anything we wanted and had a free meal for two to try out our top two choices. Food was the best ive ever tasted. Our wedding guests even talk about the food and day nearly two years later! Sebastien Chene is the best wedding coordinator ever. So personal to every little detail and made the day so memoriable. Even down to matching the colour of his tie to the colour chosen for your special day! The Sandbanks Brasserie was the most amazing room to hold our sit down meal. The room look so beautiful all set up i actually cried! The seaviews just give it the wow factor. We were really able to make our whole day personal to us.Our honeymoon suite was fantastic. Gave beautiful views and lots of comfort and space for our first night as a married couple. We have gone back to the hotel several times since our wedding.
Having the hotel right on the beach, we also have some amazing pictures too... added bonus!

Took the children there two years running for the Christmas eve events. Great value for money and the children loved seeing santa, real reindeer, snow machine and the entertainment for the afternoon. Great way to celebrate Christmas!
One amazing hotel and staff and would recommend to anyone.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (267)
Date | Rating
  • English first
  • Any
English first
Comrie
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 7, 2012

Arrived late on 3rd Jan. There must have only been about 3 rooms booked in whole hotel. We were put in a 'family room' which had an inter-connecting bunk bed room. The main room was fine but the bunk bed room was just a bit of the main room with a partition wall and was tiny. In the morining we were woken by workmen refurbishing surrounding rooms and when we left our room there was a drill lying on the floor outside which our 5 year old nearly tripped over. Why they put us here when the hotel was virtually empty. We got a complimentary upgrade to 2 interconnecting rooms on 1st floor with sea views which were fine,except for the tiny, unconfomfortable bed. On the 4th night my husband got a single room on the 2nd floor so we could both sleep! The hotel location was excellent and the breakfasts were fine, although they did struggle a bit on Saturday when hotel was fuller.

Room Tip: Choose sea view rooms
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  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 26, 2011 via mobile

I had my wedding reception at The Sandbanks and although the wedding was amazing due to the fabulous location, two things spoilt it. Firstly our Honeymoon Suite (which had an amazing view of the beach) was directly next to my future-in-laws room!! Which as a newlywed is not exactly romantic or private, particularly when your in-laws decide to throw a mini family party in their room after the wedding had ended and with paper thin walls, listening to your husband's grandparents is a definite mood killer!
The second most important issue was that I had a wedding post box that my guests could put their cards in which was in a private function room. However, that night the staff took our wedding post box to "put in the safe" and we later found when we went checked out and went home with our presents and postbox that somebody had tampered with the post box (which prior to this I had secured tightly) and stolen not only some sentimental wedding cards but they contained money inside them. After calling the hotel very upset and distraught, the hotel was not very helpful. I later found out that the postbox hadn't even been put in a safe but left on the floor of the Front of House office!!! Didier the Front of House manager was very unsympathetic, cold and acted unprofessional. Dorset Police were very helpful and understanding. Sebastien Chene, is worth his weight in gold and is the one shining star at the hotel, he was our wedding co-ordinator and he was upset to find out this had happened after his shift had ended. However, I never got my money back or even an apology or a follow up investigation regarding the stolen money. My words of advice for anyone planning to hold a wedding/wedding reception there is to not let your guests give presents or cards unattended and to find our what rooms your wedding guests are staying in!
Apart from that the food was excellent, wedding fron start to finish was wonderful, beach is perfect backdrop. But our beautiful
day will always be slightly tarnished by this.

  • Stayed May 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bracknell, United Kingdom
1 review
4 of 5 stars Reviewed November 22, 2011

I only stayed one night here with my girlfriend, but was pleasantly surprised when we were given an excellent sea-view and balcony (which the website said we wouldn't get at the rate we booked for). The room was smaller than some other hotels but perfectly adequate for us. Yes, it was in need of a little spruce up, but it in no way bothered us.
The staff were all very friendly and helpful. Unfortunately we didn't get the chance to try out any of the other facilities but would stay there again (especially when comparing the difference in prices to the other two closest hotels.

Room Tip: the Higher floors on the south side have lovely sea views.
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed November 20, 2011

We stayed here for around a half hour! We paid for an executive room as a treat, but when we got into the room it was so dated and certainly not worth the extra money. The armchairs in the room were grubby, due to their age.
The view was great, but clearly there is or about to be an update/renovation project. The room we had certainly was in need of this. I felt that maybe a section of the hotel may have had some renovations already, but we didnt get to see this.
The staff in fairness were very helpful and transfered us to another of their hotels in the group in Sandbanks.
Stay at 'The Haven', its far far nicer.

Room Tip: Ask for a renovated one, with a sea view.
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  • Stayed November 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 7, 2011

Used this hotel as a base for a stay over in Sandbanks. The hotel itself was clean and tidy, the rooms were adaquate with the upgraded view and balcony as ordered. It is evident that this hotel is in need of a good makeover, and is getting one in winter months. But dont be put off by its need of a spruce up!

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solihull
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 3, 2011

I had a one night stay at the Sandbanks hotel. It was for business, so I wasn't there for the enjoyment of the surroundings. However, I found all the staff very friendly, the room was huge and had all the amenities that I needed. There was a sign in the lobby saying that all the rooms were getting new decor.
I really don't understand the miserable reviews that people are putting about this hotel. It's a lovely building with an amazing view in one of the most expensive pieces of real estate on the south coast.
Breakfast was lovely and served very quickly. We didn't eat in the restaurant because it was very quiet, but we were given some excellent suggestions by the girl behind the bar.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sandbanks Hotel

Address: 15 Banks Road, Poole BH13 7PS, England (Formerly FJB Collection - The Sandbanks)
Location: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Poole
#4 On the Beach Hotel in Poole
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sandbanks Hotel 4*
Official Description (provided by the hotel):
Step off our terrace straight onto a Blue Flag beach with seven miles of golden sand! The perfect holiday destination for watersports, family fun or just relaxing by the sea. Situated next to Dorset’s beautiful Sandbanks beach this very special hotel is in an enviable location. ... more   less 
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Also Known As:
Sandbanks Poole
Hotel Poole Sandbanks
Poole Sandbanks
Sandbanks Hotel Poole, Dorset
Hotel Sandbanks

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