We have visited The Haven on many occasions since holding our wedding reception there many years ago, and have always been very impressed. However our latest visit which was for an event wasn't up to their usual standard.
The staff are very helpful and welcoming, and the reception area is lovely. We had a standard room which is comfortable and clean, but starting to show signs of wear. The instructions for the television didn't work. We were also just by an internal fire door which was continually banging as people went through it.
Dinner was OK - usually the food at the Haven is excellent, but on this occasion it failed to meet our expectations. There were a lot of us which could be the reason why but equally we would have expected better for the money that was charged.
We were also woken early on a Sunday morning by a delivery lorry (reversing noises, boxes being thrown about) and while I understand that deliveries cannot always be planned around sociable hours, it was annoying to say the least.
Other FJB hotels such as Harbour Heights are fantastic, but they have had investment in them recently to maintain the high standard you'd expect from the chain. I think its about time the Haven received this treatment too.
- Also Known As:
- Haven Poole
- Haven Hotel Poole
- Haven Hotel
- The Haven Hotel Poole, Dorset
- Official Description (provided by the hotel):
- Idyllically located at the very tip of the exclusive Sandbanks peninsular and with uninterrupted views of Poole Harbour - the perfect base from which to visit the Purbecks and the Dorset's famous Jurassic coast. The Haven Hotel offers sheer award-winning luxury from its acclaimed restaurants to its heavenly Spa. ... more less
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