Great location, good facilities but very poor management.
Stayed for one night ( thank god it wasn't more) with my wife and sons. Car park was full but managed to squeeze in a corner. Reception chaotic and not very helpful. Lounges and bars are quite spacious and the pool and health club well equipped but small. Access to the sandy beach good and the best part of the hotel! Our room with sea view was OK but quite tired and very small it even had a CRT TV! My sons room was better but overlooked the car park.
Can't say anything about the restaurant, asked for a table for dinner but was informed by a 'couldn't care less' manager that they were fully booked. Reception never told us this when we checked in and strangely a few of the tables were never occupied that evening. We ate in the bar which had a very bizarre menu. Waitress was lovely but the kitchen very chaotic and the food uninspiring.
Breakfast was better than expected but just run of the mill mid range hotel type buffet.
Would have liked to complain to the management but never saw them and probably the hotel doesn't have any!
Can't think of any reason to go back to be honest. Not worth the money.
- Official Description (provided by the hotel):
- Idyllically located at the very tip of the exclusive Sandbanks peninsular and with uninterrupted views of Poole Harbour - the perfect base from which to visit the Purbecks and the Dorset's famous Jurassic coast. The Haven Hotel offers sheer award-winning luxury from its acclaimed restaurants to its heavenly Spa. ... more less
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- Also Known As:
- Haven Poole
- Haven Hotel Poole
- The Haven Hotel Poole, Dorset