I never thought the hotel was as good as it thought it was. And it was frustrating to see how close it could get to excellence and then mess it up with shoddy service. It is annoying to be given a room where mobile calls are impossible. It is annoying to be in a party of 8 diners and only have two menus. It is annoying to wait fifteen minutes to order breakfast - and then give up when you realise you haven't got time to eat it (that's my fault though for not getting up earlier!). It's annoying not to be given one of my favourite small rooms with a view and to be told I have no right to move as I'm only entitled to a standard room (when in fact a harbour view room had been booked and confirmed), it's annoying when the hotel is used often and regularly by the institution I work with, but this loyalty (misplaced?) is not recognised by its reception staff...and it's really annoying that the phone number on the web doesn't work and you have to get the number from 118118. It's annoying!
- Official Description (provided by the hotel):
- Located on the Sandbanks Peninsula on Dorset's south coast, The Harbour Heights Hotel is easily accessible by car or train. Nearby is Poole with its superb bay and fascinating Quay. Bournemouth town centre is just ten minutes drive away, with all the cosmopolitan retail, culinary and entertainment experience that is to be found in this vibrant town. ... more less
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- Also Known As:
- Harbour Heights Poole
- Harbour Heights Hotel Poole, Dorset