We used to love this restaurant. We have had many lovely meals and takeaways from here over the years. It has really gone downhill since just before Christmas 2012. The service has gradually got worse and worse.
We ordered a takeaway for us and four friends only to be told we could only have it if we could come and collect it as they were too busy to deliver. I said that was fine but would they honor the Facebook offer they were running for a discount on delivered food. I was told that they would NOT honor it as I was collecting the order... Yeah... Cos they couldn't deliver, go figure.
We ordered the food an hour before we wanted it to give them time to prepare it and us time to drive there. When we arrived I was asked my name and told to take a seat and our food would be ready shortly. Ten minutes later I asked again, they took my name and said it would be a few minutes, this pattern continued for the next 40 minutes. We had a lovely chat with a couple who were sat in eating and they said we were not the first people this had happened to over the course of the evening.I eventually said that if our food wasn't ready we would leave. Food was handed to us quite quickly, we paid and left.
We drove the 10 minutes home and then discovered not only had we been given the wrong food but it was cold. I called them back and was told they were very busy and if we could drive back the would swap the wrong items. They couldn't understand why that was not acceptable. I was offered a voucher off our next meal which I declined as I never want to go back there again. I asked to speak to the manager to be told he was unavailable, they told me he would call the folowing day, I never heard from him.
Basically, don't bother visiting this restaurant. It is grubby, the service is awful and the food leaves a lot to be desired. Better off getting a ready meal from a supermarket, at least that will be hot!
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