We needed a hotel close to the Old Town for attending a family party. This looked to be clean, was reasonably priced and well located for our needs.
That's about it really!
Reception is a rather strange set up. Upon arrival we were greeted by a note next to a telephone advising us to dial a number for reception. A lady answered straight away and said she'd be with us in a minute. She then appeared from one of the houses on the other side of the car park.
There was a bar area which appeared to be locked and out of use.
Our room was functional but not particularly attractive. It had a (shared) balcony but we were unable to access this as the doors were locked and we werent provided with a key. Not sure if this fully complies with fire safety regulations?
To gain access to the hotel after our night out we had to use an intercom located next to the main entrance. Again, somebody eventually appeared from the houses to the side of the car park to let us in. When we asked if it might be possible to have a night cap in the bar we were told it was too late.
On paper this hotel was ideal for what we needed but the lack of personal touches, a friendly smile to greet us on arrival for example, means that we won't be returning. I'm sure there are other more professional, friendlier hotels in the area. If we need to spend a night in Stevenage again, we'll certainly try to find one rather than return to the Gate!
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