We were attending a friends funeral and needed to stay overnight,this hotel looked ok online. I phoned to request a 1pm check in and was told that was fine. On arrival no one on reception rang the no. on phone no answer. waited about 20 minutes for woman to arrive who said she wasn't expecting anyone eventually she remembered and said not even sure if your room is ready and then tried to charge us more than the price we had booked . Key put in front of us but no directions to room were offered. The room was covered in dust ,carpet not cleaned, the window didn,t close properly, no key for door to balcony on hottest day of the year. If we had not been in a hurry to change and get to funeral we have left immediately. When we got back at around 7pm we complained about cleanliness of room and the woman came with us to room and laughed and said no dust here and accused us of making excuses to leave. Stayed in lots of hotels but never met anyone so rude. Needless to say we packed and left and we did not receive a full refund.
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