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“Cannot fault it” 5 of 5 stars
Review of Holiday Inn Ipswich-Orwell

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Holiday Inn Ipswich-Orwell
3.0 of 5 Hotel   |   The Havens, 2 Ransomes Europark, Ipswich IP3 9SJ, England   |  
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Ranked #17 of 22 Hotels in Ipswich
Ipswich, United Kingdom
2 reviews
“Cannot fault it”
5 of 5 stars Reviewed March 1, 2014

My wife and I spent our wedding night here and she spent the night before with our two daughters (18 and 1) and her Mum & Dad. The staff could not have been more helpful the first night with all the little extras normally provided by Holiday Inn. Special thanks goes to Michelle and Gretti on reception for all their help, kind words and relaxed attitude. They both helped to make my wife feel very special and gave us a wonderful greeting when we got there on the wedding night. The room was clean and comfortable and only the clock on the TV caused me any trouble (remedied in the darkness with a room service menu!) Breakfast on the first morning was wonderful and sorry about the mess our one year old made! the second morning was wonderful too. Breakfast was delicious and the staff, particularly Wendy and Rex were funny and relaxed and made our breakfast all the more lively. I also just wanted to mention housekeeping for their happy smiles and all their help and sorry again for all the confetti on the bathroom floor! Thank you everyone for adding to our wonderful day.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jason s, General Manager at Holiday Inn Ipswich-Orwell, responded to this review, March 4, 2014
Firstly may I congratulate you on your recent wedding and wish you the very best in your married life together.

I am blown away by your kind comments and am delighted you enjoyed your time with us and will ensure that all the team you mentioned, Michelle, Greti, Wendy and Rex receive the kudos they deserve for such high praise.

I have obviously have shared your comments with them and they would like to thank you and also wish you every sucess in your future.

It was a pleasure for us to look after you at such a special time and we hope to welcome you back in the near future.

Kind regards,


Jason Stringer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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216 reviews from our community

Traveler rating
    50
    78
    55
    19
    14
See reviews for
23
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78
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Any
English first
Kettering, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 28, 2014

Stayed in this hotel for five nights this week as working in Ipswich. Totally exceptional standards from room cleanliness to food quality. Staff are all lovely and nothing is too much trouble - definitely would stay here again.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jason s, General Manager at Holiday Inn Ipswich-Orwell, responded to this review, March 4, 2014
Dear Julie,

Thank you for taking the time to review our hotel and wow what kind words!!

Here at the Holiday Inn Ipswich Orwell, we strive to provide a home away from home for our guests and deliver a great guest experience and we are thrilled that you felt that we achieved this.

I have shared your comments with the hotel team and we hope to welcome you back soon.

Kind regards,

Jason Stringer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 26, 2014

first impressions when entering this hotel is very good.
bedroom very comfortable even on ground floor where we were noise very low.
book in advance get good deals;
good excellent as well.
food vdery good value for what you pay.

Room Tip: ground floor rooms very good
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jason s, General Manager at Holiday Inn Ipswich-Orwell, responded to this review, March 4, 2014
Dear Freddie,

Thank you for reviewing our Hotel.
I am delighted you enjoyed your stay with us, we try really hard to run a great hotel that our guests love and it is really nice to hear from our customers when we get it right.

I have shared your kind comments with the team and we all hope to welcome you back soon.

Kind regards,

Jason Stringer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
suffolk
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed February 16, 2014

Stayed For one night as we were attending a Ball in the area. Reception was good and check in easy. twin beds in the room were past their best and were uncomfortable. The bathroom was filthy and had not been cleaned properly, the toilet bowl was cracked and there were splashes of vomit on the toilet, walls, floor and toilet roll, (see pics). Odd and cracked tiles on walls. All in all not a comfortable stay. NO free WIFI.? Finally we booked a taxi to pick us up at the end of the evening by the hotel recommended taxi firm hawk express. We were left stranded at 1am in the middle of nowhere, imagine if it had been a woman on her own. If the hotel is going to recommend a company they should ensure that they are reliable and offer a good service.

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jason s, General Manager at Holiday Inn Ipswich-Orwell, responded to this review, February 20, 2014
Dear Guest,

Thank you for taking the time to review our hotel and am truly sorry that we did not meet your expectations on this occasion.
I have investigated the comments you have made in terms of room cleanliness and have taken steps with our head housekeeper to ensure these standards are not repeated.
In terms of the taxi firm I have passed your comments on to the company and they wish to be associated with my apologies. I am sorry that they let you down but would like to re-assure you that we use a reputable local company that serves most of the larger hotels in the are.

I would be grateful if you could contact me so that I can try to restore your faith in the Holiday Inn, Ipswich Orwell and our ability to deliver the high standards you have come to expect from Holiday Inn Hotels.

Yours sincerely,

Jason Stringer
General Manager
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Hamilton, Scotland, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 6, 2014 via mobile

Flying visit as was doing some work nearby. Handy for the Ransomes business park area.

ROOM : Usual annoying HI TV menu/interface. A bit dated decor. Decent nights kip though, quiet.
SERVICE : Excellent. Friendly check-in girl. Huge thanks to front desk for contacting me just after I checked out to alert me I left my laptop in room.
FOOD : Sadly didn't have time for dinner or breakfast. Had a pint after my shift in bar which seems to stay open late.

Decent place to stay for work, costs £10 in a taxi from station.

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jason s, General Manager at Holiday Inn Ipswich-Orwell, responded to this review, February 20, 2014
Thank you for your kind words regarding your stay with us.
I am pleased you found our reception team to be friendly and am especially pleased we were able to re-unite you with your lap top.
We are currently carrying out an internal refurbishment programme to freshen up our bedrooms and I hope that the next time you stay with us you will be able to experience one of these rooms.

Thanks again for your most kind review.

Yours sincerely,

Jason Stringer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 12, 2014

The orwell is idealy situated on the outskirts of ipswich and is easy to reach
My wife and i with some friend went there for our new years eve party and apart from the dinning area being cold because the staff couldnt turn the BLOODY air conditioning off the disco was excelent and on the stroke of midnight they had a piper in full regalia which was a nice touch and the disco took photographs and displaye them and if you liked them you could buy then at a good price but as with every hotel they RIP you off over the price of your drinks with two different bars and three different prices
the hotel was clean and tidy and the beds were comfortable and the breakfast in the morning was included in the price over all we had an enjoyable evening and may do it again

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jason s, General Manager at Holiday Inn Ipswich-Orwell, responded to this review, February 20, 2014
Thank you for your kind review regarding your stay with us over the new year.
I am delighted you enjoyed the evening, we had excellent feedback from many guests over the evening and have already booked the same piper for this year!
I have investigated the issues with the heating in the room and these have now been resolved.
I am sorry for the issues with the bar prices and have put in place steps to ensure that the same mistakes will not be made in future.

Hope to see you again at this years event or at one of our calendar of event theme nights.

Kind regards


Jason Stringer
General Manager
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Hull, England, United Kingdom
Top Contributor
78 reviews 78 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed January 4, 2014 via mobile

This is one brilliant hotel. Not only location, the service and staff are truly very helpful.

We stayed one night for the New Years Eve party, which is brilliant. As if the service, food and disco was not enough on the stroke of midnight Scottish piper came into the room playing the bagpipes. WOW!!!!!

Breakfast was brilliant, food was delicious

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jason s, General Manager at Holiday Inn Ipswich-Orwell, responded to this review, January 6, 2014
Thank you for writing such a glowing review. It has really made our day here at the hotel to receive such high praise. I have, of course shared your comments with our team and all are delighted you enjoyed your new years with us.

We hope to see you again soon and don't forget to book early for next years new years eve party.

Kind regards,


Jason Stringer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Ipswich-Orwell

Address: The Havens, 2 Ransomes Europark, Ipswich IP3 9SJ, England
Phone Number:
Location: United Kingdom > England > East Anglia > Suffolk > Ipswich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 22 Hotels in Ipswich
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Ipswich-Orwell 3*
Number of rooms: 60
Official Description (provided by the hotel):
The Holiday Inn Ipswich-Orwell Hotel is ideally located at Junction 57 on the A14, only 10 minutes from Ipswich Town Centre, 15 minutes from the Suffolk Coast and 5 minutes from Trinity Park the home of the Suffolk Show.The Hotel boasts extensive free car parking and a selection of Queen Double and King Double/Twin Bedrooms some with sofa beds for families. A further 6 Executive Rooms are the ideal business choice with mini bars and laptops safes, in addition 2 open plan Suites add the final touch of luxury for those special occasions.The Hotel offers a range of dining experiences, The Priory Restaurant, Bar and Lounge offer informal modern dining with a large choice of food and drink options complimented with daily specials to suit the needs of both the Corporate and Leisure Guest. The Holiday Inn Ipswich-Orwell Hotel has a range of conference and banqueting rooms, with Wi-Fi access available in these and also the public areas, whilst wired access is available in all bedrooms.The Hotel offers an onsite Gym and within walking distance, a state of the art Full Leisure Complex is available to guests at a small nominal charge.The Holiday Inn Ipswich-Orwell Hotel, close enough to access the business districts and Adastral Park, whilst still being the ideal base to enjoy the rest of East Anglia and all that it can offer. ... more   less 
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Also Known As:
Holiday Inn Ipswich-Orwell Hotel Ipswich
Ipswich Holiday Inn
Holiday Inn Ipswich-Orwell Suffolk

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