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“Nice Hotel, Would Stay Again” 4 of 5 stars
Review of BEST WESTERN Gatehouse Hotel

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BEST WESTERN Gatehouse Hotel
3.0 of 5 Hotel   |   799 Old Norwich Road, Ipswich IP1 6LH, England   |  
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Ranked #14 of 22 Hotels in Ipswich
Manchester, United Kingdom
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
“Nice Hotel, Would Stay Again”
4 of 5 stars Reviewed June 16, 2011

Friendly staff, clean room but very small, nice food, only fault no proper lounge/bar area, i couldn,t find it anyway. Other Best Westerns in the area that i would probably try before i returned but no real complaints

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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108 reviews from our community

Traveler rating
    30
    53
    14
    9
    2
See reviews for
12
40
6
37
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 17, 2011

We stayed one night for a nearby wedding, traveling with our ten month old baby. The location of the hotel was lively and quiet which was great for us as we didn't need to go into Ipswich town at all. The room was lovely and large (room 1) with a great sleigh bed. Very warm and comfy. Only downside was the shower which had a weak flow. Breakfast was excellent with lots of choice for continental breakfast plus lovely cooked breakfast. Service was with a smile and very helpful and accommodating. The only negative was a surprise £10 charge for a baby cot. Overall a great place to stay on the edges of town.

  • Stayed April 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
essex
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 15, 2010

we stayed four nights at the hotel and enjoyed every one of them.
the hotel is spotlessy clean with friendly and helpful staff.
our room ( deluxe ) was light and spacious, and quiet.
a special mention must be made for the food which was better than some five star hotels we have stayed in, and we have stayed in a few!
well done to the chef!
thank you to all the staff for a lovely stay.
would highly reccommend.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wallasey, United Kingdom
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed September 11, 2010

This is a quaint little hotel in a quiet village location on the edge of Ipswich just off the A14. The building itself looks very olde worlde and has many period features e.g. wood panelling. The staff were very friendly and welcoming. There was free WiFi internet throughout the hotel, plenty of parking and also the room TVs had 30+ channels (even many higher-end places don't give you that much choice!).

The single room I had was clean and well decorated but it smelt a little bit musty. The table lamp didn't work and the complimentary bottle of water had been half drunk!

On balance I would probably try somewhere else in future, but I may have just got unlucky. There seem to be many positive reviews of this place.

  • Stayed September 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Milton Keynes
Top Contributor
66 reviews 66 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 11, 2009

In a quiet village location, but close to the A14 and a short drive into the Town Centre - Asda and other out of town retail outlets are nearby. Pleasant grounds and attractive but compact interior to the hotel. Breakfast service was a little amateur but ingredients and range of menu are good. Staff are friendly and welcoming - but it appears an operation with no on-site manager. Quaintly, there are no menus in rooms and one only discovers the price of breakfast when you pay the bill. Housekeeping and cleanliness are to high standard. All in all, a pleasant un-rushed stay. Power shower was excellent, but en-suite was very small with no bath. Free wifi very speedy.

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed August 17, 2009

My boyfriend and I rarely complain and are always happy go lucky people. After 2 nights for our anniversary at the Gatehouse we left a little fed up...actually alot fed up. We read the reviews first but I have to disagree with any 5/5 ratings.
The location was ok but the website is mis-leading. You will need to walk for a steady paced 40 mins into town, get a bus or a cab. There is nothing local to do near to the hotel. It is pretty (typically for a period house in this area) and has ample parking. Convenient to access.
Our room was large and had an amazing bed but the room was not 3 star. Our room did not get made up for our 2nd night stay and we had to use bottled water to make Tea or Coffee. As our room had not been cleaned on the sat day time we had to ask for more water (never mind toilet roll). Pretty enough inside its just a shame that the stairwell is a dumping ground for the housekeeper.
The reception staff are friendly but the breakfast service really lets them down. The tables are too small to hold the amount of tableware and we found ourselves utilizing the nearby radiator to make some room to enable us to pick up our cutlery. There was a good selection of cereal to choose from and yoghurts but the brioche had been left out and was stale plus there was no way to cut it without everybody using their bare hands to hold the loaf - not my ideal.
When we were asked if we would like tea/coffee & toast it took fifteen minutes to have the toast brought to the table (we did get the tea and filter coffee sooner than that) no butter on the table and when it was brought out it was hard. Then we were asked if we wanted a cooked breakfast, that then took another 15 mins and when it did arrive the top side of my sausage was cooked and the bottom raw. Scrambled eggs were one large mass but the bacon was nice.
The next morning we ordered toast before we even sat down, it came quicker and there was butter on the table. Coffee and tea came after that (not filter this time - no idea why) and breakfast had half the amount of bacon, poached eggs were ok but the fried was not appetizing and the bonus - a raw sausage. We asked for a cooked one and they barely acknowledged the request then re appeared 10 mins later with a black miserable thing. It was not good enough considering the star grading of this hotel and even I can make a half decent breakfast.
Wine is £16 a bottle (tastes like supermarket own brand) and the glasses we were given were dirty. Overall Im surprised they can charge what they do for what they provide, especially as you pay a charge for any room service or morning papers. For what we received as an over all experience it would have been better to pick a central B&B. I would say that there are several far more enjoyable places to spend your time & money in pretty Ipswich town.

  • Stayed August 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kentucky
Top Contributor
57 reviews 57 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed July 23, 2009

The location was good for our needs and quiet. The hotel was nice enough and the rooms an average size. However, the twin beds were very narrow (much smaller than standard twins in the USA). I was scared all night that I would fall out. I could not roll over. I would have found a different hotel if I had known this. Also, there was no bathtub, only showers with a drain in the floor and a curtain.

Stayed June 2009, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Gatehouse Hotel

Address: 799 Old Norwich Road, Ipswich IP1 6LH, England
Phone Number:
Location: United Kingdom > England > East Anglia > Suffolk > Ipswich
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #14 of 22 Hotels in Ipswich
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Gatehouse Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Situated with a rural outlook on the northern edge of Ipswich, the hotel can be easily reached from the A12/A14. The regency style building is refurbished to very high high standards of comfort with sumptiously furnished bedrooms. The hotel's facilities include; colour TV, free wireless internet connection, tea making facilities, etc. Breakfast and an excellent dinner menu are served in the small intimate restaurant. The Gatehouse Hotel is the perfect place for a relaxing stay. ... more   less 
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Also Known As:
Best Western Ipswich
Ipswich Best Western
BEST WESTERN Gatehouse Hotel Ipswich, Suffolk

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