I booked this hotel via the internet as I usually do and then followed it up the next day by a phone call to request a room on the quieter side of the hotel as I'm a very light sleeper. The person I spoke to said that they were not in front of the reservation computer at the time but took my details and assured me that they would make sure that this was done.
The next day I arrived at the hotel to check in was during the process was assured by the receptionist that I had been assigned one of their quietest rooms. I dropped by luggage in the room and went straight into the restaurant as I was meeting a colleague.
On returning to my room later I could hear some road noise but thought that this was just local traffic as is fairly normal for Premier Inns and which normally quietens down later in the evening, how wrong I was, I spent most of the night being kept awake by the traffic and even ended up putting the TV on to try and drown it out.
The following morning on departure I mentioned this to the person on the reception desk expressing my disappointment that they had totally ignored my request twice, who was totally disinterested, did not apologise and then just turned to carry on talking to other staff members that were behind the reception desk.
I stay at Premier Inns on a regular basis and this is the first time that i have been treated in this way, normally the reception staff are keen to help but it appears not here, pity as they let the rest of the staff there down.
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- Also Known As:
- Premier Inn Ipswich (Chantry Park) Hotel Ipswich
- Holiday Inn Ipswich
- Ipswich Premier Inn
- Premier Inn Ipswich - Chantry Park Suffolk