Fantastic accomodation, breakfast 2nd to none for choice, evening menu overpriced as is their "premium internet". This hotel really has what it takes to be a top top place to stay but is let down by a few little things. Firstly, how can you charge your guests £6 a night to park on top of your accomodation? I really see no need for an extra fee. Secondly, which seems to be quite common with this hotel, a computer system glitch that allows them to authorise whatever amount they feel like on your bank card, i preauthorised £25 on my card after being told it was their policy only to find they bumped this upto £248 for no reason and when i asked for an explanation i was told "we dont know why this keeps happening, but its ok it will be released back to you in 3/5 working days. Oh thats ok then i suppose, in the end it took a full week for this to happen. It then happened to a coworker the next day!! Come on Penta, sort this out, its obvious this has been happening for a while so whats the excuse? All in though a very plesant stay at a very nice hotel. Fantastic staff, great food, great surroundings brilliant free movie choices. Would certainly stay again
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- Also Known As:
- Ramada Encore Ipswich Hotel Ipswich
- Pentahotel Ipswich Suffolk