Never been to Ipswich before and probably won't go again. We planned to use this hotel as a base to explore Suffolk's villages, having taken advantage of a special voucher deal in the Telegraph. It's a trip we wouldn't have made otherwise. Presumably the hotel signed up to the promotion to attract new customers - bad job! The Encore is situated on a new build estate, the entrance to which uninvitingly advises you that "no highway rights exist or shall accrue" - pardon?? And after that nothing got any less surreal. Our room was at the furthest end of the furthest corridor of the hotel (255 - avoid) small and functional in an office+bed+bog way. It was clean and had a window that probably let in the minimum legal amount of daylight - but to claim it had a "power shower" is a major exaggeration. Having miraculously secured a place in the ridiculously inadequate car park we decided to walk into Ipswich (which is a good brisk 15 minute and NOT pleasant walk) and eventually found a really nice place to eat at Poet's Bistro. When we returned from our travels the following evening we were relieved to find plenty of spaces in the car park and decided not to risk a lock out but stay put and eat in the hotel. Bad mistake - the food was appalling! My ham and cheese sandwich actually had spam in it - they still make spam? The nachos were the cheapest you can find and the cheese on them unmelted. As a result we cancelled the breakfasts we'd booked for the following morning, but despite apologies about everything at the time by the duty manager, this didn't stop us being accused of having eaten said breakfasts the next morning and reception persisting in trying to charge us for them when we checked out. I wasn't going to bother reviewing the hotel but two things changed my mind. Firstly I don't understand why it has a good rating on trip advisor - every guest we came into contact with had a complaint of some kind. But more importantly, when the friend I travelled with made a complaint directly to the hotel, the reply he received from Diane McTague ended with the line (and this is a verbatim quote) “I see you paid £20.00!! and you don’t deem that as value for money”. I'd just point out that we paid that on a promotional offer (i.e a trip we wouldn't otherwise have made and which involved booking 6 months ago) that we paid the hotel twice that again each in food, drinks and parking fees, and that it's actually very easy by booking in advance to get a similar (soul-less) but much larger room at a Travelodge in a better location with free parking. So no Ms McTague, I don't deem that value for money (if something's dreadful then any money spent on it is a complete waste) and I don't deem your response good customer service. No need to post a further rude and patronising reply here - unless you feel you have to.
Any room - any hotel - anywhere else!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear guest ,many thanks for posting a review on trip advisor on behalf of yourself and your friend who both took advantage of a special offer that the Daily Telegraph were promoting for rooms at £20.00.
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If I can just draw your attention to a few points that you raised in your review.
1) The shower-All 126 rooms are fitted with power showers,all of which have a boost button should the guest wish to increase the flow.
2)As with 97% of town/city centre located hotels the on site parking is limited,however we do provide over 100 spaces just a 2 minute walk from the hotel,this car park is managed by Ipswich Borough Council and is fitted with 24hr CCTV and is floodlit.
3) The ham-(spam),is sourced locally from Jimmys Farm,the pork is rare breed and is certified at site.Apologies as this ham perhaps is not to your usual taste.
The Duty Manager that you spoke to regarding the ham sandwich,she gave you both a 15% discount,the ham sandwich was replaced with a cheese and homemade pickle sandwich and when she checked back you both said the food was fine!
I am suprised that you would prefer a Travelodge to a 3* AA rated hotel that is immaculately presented in all areas.Also just for your information we have just been awarded "The Best Hotel In Ipswich 2012"
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.