It is now 4 years plus since we first stay at Osborne House, on reading my previous review to refresh my memory it hardly seems like the same place. Coincidentally we had the same room again, but it would appear that very little has been done to maintain it since that visit. Sad to say it was looking a jaded and in need of a little TLC. The bed although large was tired and well worn, with the dents left in the mattress there was very little chance of rolling together in the night! It feels that costs have been cut (which is understandable in the current climate) but this shouldn't be to the detriment of the paying guest.
We had lunch on arrival, not very inspiring (cheap paper place mat and napkins), we were checked in and shown to our room by the same person taking our food and drink order and bringing our meal (although have to say he was a very pleasant and helpful young man), there didn't seem to be anyone "in charge".
Service in general was impersonal (which is something that I feel the sister hotel The Empire have always been excellent at). We ate in the restaurant both evenings - beautiful surroundings but average food. Service was rushed - as soon as starter finished the main course arrived almost immediately, we had the feeling they were trying to rush us through so they could pack up early. Bringing me to the bar, by 9.30pm they were tidying up and we felt obliged to take a nightcap to bed so to get out of the way. I realise they do say the bar will close earlier than 10.30 on quite evenings, but I think a little respect for paying guests would go a long way.
Finally the "speedy" check-out offered just made the whole experience feel rather sleezy. I think it goes without saying we will not be returning again for some considerable time.
- Also Known As:
- Osborne House Hotel Llandudno
- Osborne House Llandudno, Wales