We booked a coach tour with Sunrise, firstly the feeder coach was fine, but on arriving at our holiday coach, that was hired and in a very dirty state, the toilet was permantly locked for the duration of the outward journey.
On arriving at the Clarence, we had all cases left in foyer, so we had to take our cases in the lift ( out of the arc ) the brochure said all luggage handling included. Thats a joke.
Rooms were very basic, not very clean, musky and dusty.All floorboards creaked constantly. day and night. Top bed cover stained. Head board fell off on first night, there it stayed til we departed. Towels changed once in the whole week.
Nightclub opposite gave constant noise all night, drunks even climbed on balcony breaking a carriage lamp.
Reception area toilet was unfit to use./ lack of staff, the whole place needed a good clean.
We were rushed during meals, waiter hoovered over us, waiting for our evening meal order, before we had finished eating breakfast. Mismatched cutlery, dirty crockery.
Very disappointing, now we know why it didnt have any star rating. Would not recommend anyone going there in its present state.
First time with this company, and the last. We have been on holidays for many years, and this has been by far the worst.







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