I stayed here with a friend who was recently widowed and we each paid a £30 premium for single rooms. The rooms were dismal and small; little more than six foot wide and with filthy windows. We each had one picture on the wall of a hunting scene. The rooms were an insult.
My room was almost directly above the lounge where the evening entertainment was held. This meant noise until 1 o'clock in the morning. But my friend, who was lucky enough to have a room at the other end of the corridor didn't hear any of it.
The food was pretty average. There was plenty of it but the only breakfast tomatoes were the tinned type swimming in juice, which you either love or hate.
I must mention the prawn cocktail starter that we were really looking forward to
on the dinner menu. Unfortunately, it had all gone by 6.30. I felt sorry for the young serving lad who had to spend the next hour and half apologising to the many disappointed guests.
The hotel has two small lifts but during our stay only one was actually in operation and on the final day, when many guests needed to bring suitcases down several flights of stairs, this was a particular problem considering that many of the guests are elderly.
Mealtimes are staggered according to which particular coach party you are with. Guests queue outside the dining room and wait to be told when there is a table available. However, because there is an insufficient number of dining room staff you have to wait longer than is really neccessary. Again, on the day you depart the Grand this is a problem. The coaches all needed to leave around the same time but there isn't the dining room capacity to accommodate everyone. Tempers became frayed and staff were less than helpful.
On the positive side - the reception and bar staff were helpful. The bed linen and towels were clean and fresh.
I received a reply to my letter of complaint. Briefly, it said that many guests return year after year and were quite happy with things the way they are. So I don't expect there will be any improvements.
This hotel is not at all Grand and I will definitely not be returning to it.
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- Also Known As:
- Grand Hotel Llandudno
- Grand Llandudno
- The Grand Hotel - Llandudno Wales