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“Cheap and cheerful (ish)!” 3 of 5 stars
Review of The Grand Hotel - Llandudno

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The Grand Hotel - Llandudno
3.5 of 5 Hotel   |   Happy Valley Road, Llandudno LL30 2LR, Wales   |  
Hotel amenities
Ranked #59 of 64 Hotels in Llandudno
Yorkshire
Top Contributor
79 reviews 79 reviews
37 hotel reviews
Reviews in 33 cities Reviews in 33 cities
57 helpful votes 57 helpful votes
“Cheap and cheerful (ish)!”
3 of 5 stars Reviewed March 24, 2012

A once grand hotel now reduced, like many, to an after-life of cheap trips for the beige-at-heart. However, it's better than many of its type - the food is pleasant and the entertainment less painful than similar places elsewhere in the UK. The rooms are hugely variable - you can end up with a big room with balcony and sea view, or you can end up in a grubby cupboard overlooking a lift-shaft. Random chance! Don't be afraid to ask for something better if you are disappointed with your first allocation.

Room Tip: Ask for a sea view and balcony - you might be lucky!
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  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,079 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (417)
Date | Rating
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
Wrexham U.K.
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed March 23, 2012

This hotel could be fabulous, in a stunning place and an imposing building BUT sadly it's so in need of a complete refurbishment. Rooms are very small and not very clean and the whole building is in great need forf a total refurbishment, grubby and jaded. Dinner was ghastly. The so called "Carvery" proved to be dishes of indifferent meat pre-cut and re-heated with overcooked pre frozen vegetables and disgusting desserts. Any resemblance to a carvery is purely co=incidental Avoid this disaster

Room Tip: Sea view rooms are larger and nicer, side view rooms are tiny and uncomfortable
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  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 23, 2012

Room was spot on with sea view.Noisy at evening as was on 1st.floor above entertainment.but great food,shows well put together,reasonable priced drink.and good friendly staff made a very pleasant stay.More positives compared to the Scarborough Grand and Llandudno is such a clean town to visit, a good base for exploring north wales and a good family reunion was had.

Room Tip: Pay the extra and get a sea view premier room.
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  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2012

i also read the reviews we had booked for a 4 night stay and was worried but on arriving found the staff helpful very friendly. The room was clean and we had a lovely view . the food was excellent and plentiful we enjoyed both the breakfast and dinner with a good range of dishes to chose from. Shaun and his girls were brilliant entertainment also Doug and Steve with his magic guitar. The car parking was not a problem. I would like to mention the duty night manager was very helpful.
We found the hotel very clean cosy and quiet and would definately stay again.

Room Tip: ask for a sea view although we were in room 133 and had a lovely view of the great orme and also a s...
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnnaElliebb, General Manager at The Grand Hotel - Llandudno, responded to this review, March 21, 2012
Thank you for taking the time to review our hotel; it is much appreciated.

I like to think my staff are always helpful and friendly. It is usually when a guest asks for something they cannot have that they report the staff as being rude or unhelpful. My staff do as instructed at all times and do not have the autonomy to make some decisions which occasionally does upset guests.

So glad you liked the food; I will pass on your kind comments to the Head Chef (who incidently got in trouble for the earlier bad review about the breakfast) so he will be pleased to see the favouable reviews about his food.

The Entertainment staff will be chuffed to bits to read your comments; they work very hard, as do Steve and Doug.

The Night Manager in question is Paul (who I am covering for as I sit here at 11pm so he can go and see Everton, and he supports Blackburn, work that one out !!)

We look forward to seeing you again.
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Derby, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2012

Wasn't sure what to expect after reading other reviews, but were pleasantly surprised.The reception staff were very welcoming,and friendly.The room we stayed in on the 5th floor, came with a lovely sea view,which was a surprise as we hadn't booked a room with a sea view.Very clean, cosy and quiet. Breakfast was lovely and unlike the Grand at Scarborough was better organised as we were shown to our table and seated.Will use this Hotel again.
Elaine and Graham (Derbyshire)

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnnaElliebb, General Manager at The Grand Hotel - Llandudno, responded to this review, March 21, 2012
Thank you so much Elaine and Graham for the positive comments re. the Grand in Llandudno.

So glad you had a lovely time here in Llandudno. Some fabulous views to be had from the 5th floor, overlooking Llandudno Bay and the rooms are lovely and quiet (unless you hear the seagulls squabbling).
I will pass on your kind comments to the Reception and Restaurant staff.

Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Formby, United Kingdom
Contributor
18 reviews 18 reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 16, 2012

Before my wife and I went, I looked at some reviews and one that stood out said that the food was like school food. Well, all I can say is he must have led a very sheltered life. We were there for 4 nights and every night, the food was very good. Far better than I get on board. I am captain of a container ship. Ok, there was a bit of a problem with creaking floor boards, but she is over 110. I expect to be a bit creaky at that age. Loved the place.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnnaElliebb, General Manager at The Grand Hotel - Llandudno, responded to this review, March 21, 2012
Thank you so much for the lovely comments about our hotel. I am so pleased that you did not let the negative reviews stop you from visiting the hotel. I can understand varying comments about the rooms as we have 168 bedrooms of all size, shape and decor.
However, I do find it strange that the comments about our food are so diverse; what one guest loves another hates. I suppose we all have different expectations and I am only happy that we met your expectations on this occasions.
Yes the old girl creaks with age; much the same as her boss !!
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Welshpool, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 16, 2012

As we had previously stayed at the Grand Hotel a few years ago and had had a good experience, we called on the day on the off chance that they would have a room. We paid £60 for a Saturday night. The staff were helpful and the entertainment great, but the room was awful, extremely basic, hard bed which the duvet hardly covered, everything was tacky and cheap. The worst thing was the breakfast - what seemed like watered down orange juice, salty bacon in bits, scambled egg with no taste what so ever, tasteless cheap cereal, baskets of lots of slices of toast which had gone cold and some were hard - very very disappointing.

  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnnaElliebb, General Manager at The Grand Hotel - Llandudno, responded to this review, March 19, 2012
Thank you for the feedback of our hotel.
Unfortunately if you arrive without a prior booking on a Saturday night you will end up with what rooms are left, in this case 19 rooms out of 168 which were not situated in the best position in the hotel. This couple were allocated a courtyard view room which I admit are not the best.
I can only apologise if the breakfast was not up to standard; toast is always a problem as it is impossible to make fresh toast for 300 guests. Even when making toast at home it will go cold and soggy if not ate immediately. Believe me we have tried everything to get the toast right but to no avail.
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Additional Information about The Grand Hotel - Llandudno

Address: Happy Valley Road, Llandudno LL30 2LR, Wales
Location: United Kingdom > Wales > North Wales > Conwy County > Llandudno
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #59 of 64 Hotels in Llandudno
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Grand Hotel - Llandudno 3.5*
Number of rooms: 162
Reservation Options:
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Also Known As:
Grand Hotel Llandudno
Grand Llandudno
The Grand Hotel - Llandudno Wales

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