I was very concerned after reading the reviews but decided to book because if the manager-Anna Hamblett(hope I remembered her name correctly!) cared enough to comment on the reviews then the hotel had staff that cared. She does appear to have stopped replying recently though.
We arrived with 2 prebooked and paid for dogs to be told the hotel no longer would be taking dogs but were honouring bookings and we had to leave a £50 deposit in case they or we broke a huge list of rules we had to sign. Not a problem we are used to staying in hotels and never leave a mess or dog smells!
We paid extra for a premier sea view room and wow we were not disappointed fab view and very clean and spacious. The balcony was great for keeping the wine and champagne cold too.
I really don't understand the complaints about the food. Every meal we had was good and like carveries everywhere-you queue for the food! It was hot and there were different choices every day. The staff were efficient and pleasant. We did eat in the premier dining room but the food was the same. The breakfasts were good too.
We watched the in house entertainment and the comedian on New Years eve and were enjoyable to watch.
We had extras in the room that we were not expecting such as fudge, Shortbread wine, dollymixers and a basket of fruit. This made it extra special.
A holiday break is what you make it we had no complaints at all. I would like to thank all the staff for making our New Year so special, after a particularly stressful year. The view of the fireworks across the bay from the balcony will always be remembered.
A special plea to the management please accept dogs and charge highly the irresponsible owners not ones that do everything in their power not to be a nuisance .
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- Also Known As:
- Grand Hotel Llandudno
- Grand Llandudno
- The Grand Hotel - Llandudno Wales