Approach the front door and you pass through a door, badly needing some paint, glass cracked and door bell hanging off.
Once inside,the place is so uninviting with wall paper hanging off, lumps out of the woodwork and carpet which looked like they had buried the cat under it. I know it was Halloween but it looked like the cobwebs had been there for years. Don't forget to look out for the dead daddy long legs behind the door.
Nobody on Reception, so rang the bell, and rang the bell and rang the bell. Then set off to find someone. Surely there will be someone in the bar? I could hear voices so stood at the bar for a few minutes, the voices were coming from a back room. What a lovely welcome, listening to staff members swearing!
Finally got someones attention who checked us in. No information provided about meals or bar etc.
Up to the room and was unpleasantly surprised. Dirty carpets in the hall and more chipped paintwork, wallpaper hanging off and wallpaper which had been badly painted over.The room itself was not too bad as was spacious and had a lovely seaview accompanied by a very comfortable bed. The theme of the room is somewhat confusing as it appears to want to be Victorian but has really naff copy furniture. It was a freezing cold evening and the heating was not put on till 7pm. Should have taken my hot water bottle! Overall, the room appears to have been decorated/furnished on a very tight budget. These comments have been made several times before on reviews and nothing appears to be getting better.
Seperate spacious bathroom but little details like no toilet roll holder and Jacuzzi bath not working let it down.
Breakfast is served from 8 am. That's strange, we went down at 8 and the place was deserted. We waited and someone turned up for work at 8.05. No apologies.
Breakfast is served in Brassiere which, as someone else has stated is grubby and uninviting. No cereals out or juice out. Asked for toast at 8.10 and it arrived at 8.35. We waited that long for our breakfast that if we hadn't of already paid, we would have walked out. Clearly this was as the result of the staff member rolling in late.
Conclude that this establishment has an identity crisis. It doesn't know if it wants to be a fine restaurant, a hotel or a pub. It is trying to be something its not.Its trying to get 4* and in my opinion, it has a long way to go.
Shame really because I visit Llandudno every few weeks and was looking for a regular base. One shoddy experience and they have blown the opportunity for me to return over and over again and spend alot of money. No doubt they will have done this to many other guests.
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- Also Known As:
- The Lilly Hotel Llandudno
- The Lilly Llandudno, Wales