We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderland? Wondering who trained the cleaning staff and decorator” 2 of 5 stars
Review of The Lilly

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added The Lilly to your Saves list
The Lilly
4.0 of 5 Guest house   |   West Parade, Llandudno LL30 2BD, Wales   |  
Hotel amenities
Ranked #104 of 152 Llandudno B&B and Inns
Colwyn Bay, United Kingdom
Top Contributor
271 reviews 271 reviews
87 hotel reviews
Reviews in 71 cities Reviews in 71 cities
328 helpful votes 328 helpful votes
“Wonderland? Wondering who trained the cleaning staff and decorator”
2 of 5 stars Reviewed November 2, 2013

Approach the front door and you pass through a door, badly needing some paint, glass cracked and door bell hanging off.

Once inside,the place is so uninviting with wall paper hanging off, lumps out of the woodwork and carpet which looked like they had buried the cat under it. I know it was Halloween but it looked like the cobwebs had been there for years. Don't forget to look out for the dead daddy long legs behind the door.
Nobody on Reception, so rang the bell, and rang the bell and rang the bell. Then set off to find someone. Surely there will be someone in the bar? I could hear voices so stood at the bar for a few minutes, the voices were coming from a back room. What a lovely welcome, listening to staff members swearing!

Finally got someones attention who checked us in. No information provided about meals or bar etc.

Up to the room and was unpleasantly surprised. Dirty carpets in the hall and more chipped paintwork, wallpaper hanging off and wallpaper which had been badly painted over.The room itself was not too bad as was spacious and had a lovely seaview accompanied by a very comfortable bed. The theme of the room is somewhat confusing as it appears to want to be Victorian but has really naff copy furniture. It was a freezing cold evening and the heating was not put on till 7pm. Should have taken my hot water bottle! Overall, the room appears to have been decorated/furnished on a very tight budget. These comments have been made several times before on reviews and nothing appears to be getting better.

Seperate spacious bathroom but little details like no toilet roll holder and Jacuzzi bath not working let it down.


Breakfast is served from 8 am. That's strange, we went down at 8 and the place was deserted. We waited and someone turned up for work at 8.05. No apologies.
Breakfast is served in Brassiere which, as someone else has stated is grubby and uninviting. No cereals out or juice out. Asked for toast at 8.10 and it arrived at 8.35. We waited that long for our breakfast that if we hadn't of already paid, we would have walked out. Clearly this was as the result of the staff member rolling in late.

Conclude that this establishment has an identity crisis. It doesn't know if it wants to be a fine restaurant, a hotel or a pub. It is trying to be something its not.Its trying to get 4* and in my opinion, it has a long way to go.

Shame really because I visit Llandudno every few weeks and was looking for a regular base. One shoddy experience and they have blown the opportunity for me to return over and over again and spend alot of money. No doubt they will have done this to many other guests.

Room Tip: Shop around and if this place is cheapest, fine
See more room tips
  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

114 reviews from our community

Traveler rating
    48
    23
    23
    13
    7
See reviews for
12
62
8
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Any
English first
Oswestry, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 24, 2013

Stayed here bed and breakfast for £85 apparently reduced from £200 through Late Rooms. We had room 4. Although they are trying very hard its overall a little ill conceived. They have tried to put in a flashy bathroom but in reality it is not practical and looks a bit naff. It is not antique furniture but reproduction stuff which does not appear to be standing the test of time terribly well. The bedding felt cheap but was very clean. The breakfast was delicous!! But the brasserie where it was served was grubby and the coffee was instant. Overall we really enjoyed our stay but if i had paid the advertsed headline rate of £200 i would be very dissaponted. Also did not get our home made chocolates or bath robes. If they are aiming at the luxury market here i suggest they have a rethink on the refurbishments taking place. In conclusion its a bit too much style over substance and what makes a good hotel excellent is the little things like fresh coffee and sunday papers with breakfast and better attention to details such as cleaning the chairs in the dining room, Im sure this place will get there and all in all I look forward to trying them out again in a year or two.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
merseyside
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 1, 2013

Most reviews on here really compliment this so nearly 4 star guest house ,we we re so excited to get a room for £70 with breakfast.Almost half the rooms are getting a face lift but all the sea view ones are finished.We were shown to room 6 ,double with sea view,nice bed ,furniture all good but no room to swing a cat ,no bed side tables ,no lamps ,curtains hanging off ,dirty marked walls ,half painted ceiling,mould inside double glazing ?marks on bedding ,cushions shabby and tired.Bathroom is fantastic and sleekly done but no were to put your toiletries ,no shelve near sink or in shower,and our luck toilet flush button was broke.A big emphasis is on the restaurant and it looks fab .brasserie and bar smartly done too.Staff were great and helpful .All in all a gem on the horizon in great location but 3 star at present,more attention given to hotel side as food side ,this up coming guest house could be 5 star ..

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dover, United Kingdom
Top Contributor
57 reviews 57 reviews
26 hotel reviews
Reviews in 40 cities Reviews in 40 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed August 30, 2013

Our stay in the Lilly was o.k. We had room 4 with the red tiles and electric flashing shower but the bathroom lighting is very poor and almost impossible to see in the mirror to have a shave. The plumbing was suspect as the shower tray didn't empty and the w.c. had a very low level of water and I suspect that there is no air admittance valve fitted to the soil vent pipe as the w.c. is on an interior wall and cannot benefit from an exterior soil vent pipe! This problem could be cured relatively simply and their local plumber could install one fairly easily. The bathroom fitments are lovely but the way they have been fitted leaves a lot to be desired.
The young couple who have purchased the Lilly are lovely people and need to have a little time to get things sorted out and I hope for their sake that they do take on board some of our criticism in the positive way it is offered.
Overall this will be a very nice little establishment in a lovely position overlooking the sea in Llandudno and we wish every success to the owners.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 27, 2013

I would like to thank all the staff at the Lilly for making my 3 night stay with them perfect. The room was roomy & comfortable with a wonderful seaview ,comfortable bed & stunning bathroom. The bar & restaurant was smart but relaxed & the food was exceptionally good, especially the Sunday lunch & breakfasts. The sun shone on the front terrace all day , a perfect place to sit with a drink & watch the world go by. I will definitely return again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 26, 2013

Walked in but couldn't find any clear indication of what method of service it was, turned out to be order at the bar so we chose a table, one which looked the cleanest but turned out to be very sticky!
We ordered our mains which were brought to us after what seemed an eternity but everything did look freshly prepared so this could have been why... but it must have taken about 50mins after ordering for the food to arrive. It was okay but didn't have any wow factor about it. We. wanted to order a sweet but gave up waiting at the bar to order as nobody was serving when I went back up and i couldn't be bothered to keep on waiting again.
I do not think I would return if in the area...as its situated in such a beautiful catchment area and with such views I just expected more from it.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyde, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2013

My partner and I stayed here over the weekend (Fri-Sun) and had such a lovely weekend. We were in room 8. gorgeous decor, HUUUUGE bathroom with big tub, the most comfy bed in the land!! :)
Drinks were very reasonable and as the cocktails were BOGOF on a Friday, I thought I may as well give them a try. Queen of hearts was delish!
Breakfast on both mornings was excellent. Lots of choice. We had cereals, toast, french toast bacon, boiled eggs. Yum yum!
Staff were really friendly and helpful.
We went to the Lilly bar and grill on the Saturday evening and the staff were great there too.
The view of the sea from our room was beautiful.
Llandudno is my favourite place and I cannot wait to book The Lilly again!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to The Lilly? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Lilly

Address: West Parade, Llandudno LL30 2BD, Wales
Location: United Kingdom > Wales > North Wales > Conwy County > Llandudno
Amenities:
Restaurant
Hotel Style:
Ranked #104 of 152 B&Bs / Inns in Llandudno
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Lilly 4*
Number of rooms: 18
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, LateRooms, Odigeo and Agoda so you can book your The Lilly reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Lilly Hotel Llandudno
The Lilly Llandudno, Wales

Owners: What's your side of the story?

If you own or manage The Lilly, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.