Having booked as part of a group and paid a deposit, the full cost of the stay was demanded on arrival (with no allowance for the previously paid deposit!) Our room was disgraceful, the worst faults being the sink and bath panel (which was almost touching the toilet pan) being filthy and stained. The hangers fell off the supports as clothes were placed on them. The headboards were so badly stained they should have been destroyed. The TV remote did not work and the only channel available was not tuned in. We demanded another room and this one had at least been surface cleaned although there were unsightly stains, the nature of which we didn't want to think about on the bed base. The wardrobe doors didn't slide properly and one of them was stoved in, the hole penetrating the door completely. Trim was loose and missing on the furniture and the windows were filthy. Most of the milk pots on the courtesy tray were out of date, some by over six months, which I didn't discover until I added one to a cup of tea. The missing light in the bathroom took three requests and eight hours to resolve.
At dinner, the portions were small and we could not all have our first choice from the menu choice of three main courses. This was repeated on the second night of our stay and on that occasion we refused to eat the few vegetables on offer as it was clear from the unpleasant smell from them that they had been cooked and reheated at least once.
My wife asked for scrambled eggs at breakfast and waited 20 minutes by the buffet by which time all the other items had run out so she waited a further five minutes before giving up and leaving the now cold egg on the side. By this time, she did not want breakfast but when we advised the owner of this situation, he claimed that this was the fault of the other guests eating too much and that he did not have the authority to deduct the cost of a breakfast from our bill.
I have known things to go wrong in hotels on plenty of occasions and I have always found that a polite request will ensure that an effort is made to put things right but every request seemed to cause a reaction which did not even address, let alone solve, the basic problem. This management actually makes Fawlty Towers look like like a model of efficiency. The owner's response to the cleanliness of the place was that the cleaners had assured him they'd cleaned so what more could he do! The head waiter tried so hard but he was very embarrassed and spent most of his time apologising for the failings in the food service.
The hotel website cleverly gives the impression that the hotel is 4 Star - during our stay, the 2 Stars outside the front door were taped over and I have since learned from the Tourist Information Office that it now ungraded.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.