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“Quite possible the worst hotel I have ever stayed in!” 1 of 5 stars
Review of The Congress Hotel

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The Congress Hotel
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2.0 of 5 Hotel   |   31-41 Carlisle Road, Eastbourne BN21 4JS, England   |  
Hotel amenities
Ranked #17 of 43 Hotels in Eastbourne
London, UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
33 helpful votes 33 helpful votes
“Quite possible the worst hotel I have ever stayed in!”
1 of 5 stars Reviewed October 28, 2008

I paid £72 to stay one night at this hotel, it was absolutely awful. If you have any option do not stay here. The room was tatty, the bed was awful too soft. There were no basics you would expect even in a 2 star hotel such as this, ie. a fitting for the shower on the wall. One bar of soap provided to wash with. Only one small towel for two people! The decoration had not been updated I would say for 20 years - please do check out the photos attatched! DO NOT STAY HERE. Also the accomodation seems to be tailored towards the elderly population which visits Eastbourne - fair enough but if they also take bookings from other age ranges they need to make some sort of effort to ensure the accomodation is suitable for them also! NEVER AGAIN!!

  • Liked — Location was ok
  • Disliked — Overpriced - ie a complete rip off and the room itself was absolutely terrible
  • Stayed September 2008, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 reviews from our community

Traveler rating
    36
    37
    9
    2
    4
See reviews for
11
23
4
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
newcastle under lyme
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 29, 2008

This hotel was 2 star AA rated however the room was dirty with hair in the sink plughole ,dead flys in the bathroom light fitting , the ceiling light rose was hanging off, pillows and mattress were stained .We were on a bus tour but this should not be an excuse for what was poor accomodation . The food was only reasonable, with the full english breakfast being paticularly substandard.

  • Liked — the location
  • Disliked — The standard of room cleanliness
  • Stayed September 2008
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 25, 2008

Stayed at the hotel during the Eastbourne Ladies tennis week and thoroughly enjoyed everything! The hotel was very close to the courts, making the whole experience super easy.

The room was spacious and comfy, food and service was top notch, and the waitress was pretty cute too :). No faults at all. Have already made a booking for next year and hope that the weather will be even better next time.

  • Stayed June 2008, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bristol
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 22, 2008

stayed at this hotel in march as a seasoned traveler i could not fault it excelent food very comfortable rooms and everyone of the staff helpful and friendly

  • Liked — level of service
  • Disliked — nothing to dislike
  • Stayed March 2008, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 29, 2008

If you are looking for excellent service from staff that care, then this is the hotel to go to - they couldn't do enough for us.

The food was great and plentiful. The serving staff were cheerful, friendly and efficient.

The games room was perfect for the kids (that includes me).

I cannot commend them enough about the service. What a great experience.

  • Liked — Bright & airy room
  • Stayed February 2008, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Congress Hotel

Address: 31-41 Carlisle Road, Eastbourne BN21 4JS, England
Location: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #17 of 43 Hotels in Eastbourne
Hotel Class:2 star — The Congress Hotel 2*
Number of rooms: 63
Also Known As:
Congress Hotel Eastbourne

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