The hotel and facility are adequate for the type of facility this is however having stayed there for just 1 night, I would never return.
The hotelier was rude to myself and my partner and we were insulted by comments made throughout breakfast. I was also referred to as "not normal" when I asked to use a toilet in the hotel an hour before check in (not to check in!). After a 3.5 hour journey, this is not the welcome you would expect as paying guests at any hotel!
To make matters even worse, on departure, the hotelier then tried to charge us for breakfast, even though our reservation confirmation clearly stated this was included. After we challenged this, a refund was made however this was after a lot of discussion and we were made to feel in the wrong which is not the way customer service should be.
The hotelier told us "never to stay at that hotel again! which quite frankly was not advise that needed to be given. Going away for the weekend should not leave you feeling upset and distressed.
- Official Description (provided by the hotel):
- Opposite the congress theatre, the Towner art gallery, and winter gardens, nearest to the Devonshire tennis courts, also very near to Darley road, Brighton universities. Parkview has its own private car-park for 9 cars, Victorian and traditional decor, all rooms en-suite, access to internet in all rooms ,free.....also a lift, Within walking distance from the centre and the sea-side, room service available for breakfast. Full English breakfasts, also smoked salmon with poached eggs and Hollandaise sauce, if you like, and continental, cheeses, cold meats, jams and English honey. Breakfast from 7.30-9.30 ... more less
- Reservation Options:
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