this is my 3rd time in eastbourne,beautefull place,quiet,amazing Nature sourounding,easy reach ble by foot or bus,I had for the first time been Miss leading by laterooms.com,i choosed my room twin or double standart!,after i finalized,paid+all my details and accepted all term+conditilaterooms.com had changed my original book and down grade me,withouth let me know,to a small single bed,and still charged me for double\1its against the law in europe,rang them,,they done nothing..! not honest!!the recepcionist very lovely+polite+helpfull yound lady,felt?saw my disapointement,and upgrade me out of charge.!the staff are wonderful..,definetelly would come back..
i first been given room no.19,just ordinary single,but they understood my drama with lateroom.com,!t...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for your feedback. We sincerely appreciate your compliments about our receptionist who provided a friendly environment during your recent stay with us and was able to resolve your room issue. We look forward to seeing you again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.