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“Wolf in sheeps clothing” 4 of 5 stars
Review of The Grand Hotel Eastbourne

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The Grand Hotel Eastbourne
5.0 of 5 Hotel   |   King Edward's Parade, Eastbourne BN21 4EQ, England   |  
Hotel amenities
Ranked #6 of 43 Hotels in Eastbourne
London United Kingdom
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
40 helpful votes 40 helpful votes
“Wolf in sheeps clothing”
4 of 5 stars Reviewed June 28, 2014

When we arrived at hotel staff were very effient showed us to a room that was twice upgraded curtains and bedspread were old ragged did not like the room ask if we could see the room we booked it was the same but much smaller so decided to go backto the larger room opened all the curtains to get some light in the room, beds were very clean and dinner was excellent breakfast was the best ever afternoon tea. Was really good if you are expecting a 5star hotel with all modern trimming forget it if you are looking for 5 star service and food this hotel is for you I would love to go back

Room Tip: I think get a sea view
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  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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849 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Eastbourne
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed June 26, 2014

We celebrated a friend’s birthday with a girls’ afternoon tea at The Grand on 28th May. How delightful.

The sandwiches and cakes were tasty, the setting was lovely and the service attentive but not intrusive. We decided to treat ourselves to a glass of Prosecco too which made the occasion even more enjoyable!

We left two hours later content knowing we’d done justice to our treat and thoroughly enjoyed ourselves.

Not cheap but definitely worth the extra for the attention to detail.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 24, 2014

Entrance & public areas downstairs are fairly grand, felt that the rooms very dated in decor & not very grand at all, made use of the pool which was nice, unfortunately jacuzzi was out of order. The bar prices were expensive & so was the restaurant & wine, cannot complain about the food itself. Restaurant, although in a very large room was so hot & I had to step outside for a moment (being pregnant did not want to overheat or faint), the breakfast was very very good, although the hot food ordered from the menu unfortunately came out at different times for our party of 6. My overall view of this hotel is the dated rooms are overpriced, compared to The Grand at Brighton which was much more 'grand' & tastefully decorated & better value for money. I wouldn't stay at the Eastbourne Grand again.

  • Stayed April 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed June 24, 2014

Our initial expectations were certainly met upon arrival, the porters were excellent dealing with our car and luggage, Reception staff likewise dealt with our checking efficiently. We had arrived a little early and so had to wait 30 minutes for our room to be finished so went out onto the Terrace. Unfortunately no one appeared to be serving despite quite a few of the tables being occupied so we had to retreat inside to order. The decor was lovely but the head batman was, well just noisy! He was speaking far too loudly, so we heard all his gossip.
The hotel was at capacity as it was the finals of the tennis so the best room that we could get was one with a side sea view, despite that we did have a lovely view of the sea. But the room was disappointing. Although it was certainly big enough it had a very small double bed, barely bigger than a single. The bathroom could also do with a refit, carpet on the floor next to the toilet is never going to be hygienic and a plastic shower curtain??? Isn't this hotel supposed to be 5 star?
Breakfast was as you'd expect very busy but the staff coped well and we only had a brief wait for a table to be readied for us, the buffet, whilst not the best I've ever seen, was certainly good enough.
Would I return? Yes probably, the Receptionist suggested that she make a note under my name asking for a bigger bed next time, so I guess maybe I should.

Room Tip: Ask for a large double bed
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 22, 2014 via mobile

We went for a few days while the Tennis tournament was on, and really enjoyed the stay. The service was excellent from taking the car on arrival through every aspect of the visit. The outdoor pool was lovely, and we enjoyed being so close to the sea. Our room was comfortable and spotless, and the surprise was a live band and dancing on Friday evening which was great fun. We hope to go back for a weekend a bit later this summer to enjoy the experience all over again.

Stayed June 2014, traveled as a couple
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Gravesend, United Kingdom
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 18, 2014

I attended a surprise birthday/retirement party for a friend this week and had a brilliant time. The three course meal was superb, the organisation was spot on and could not fault it. Well done to everyone who helped to make it such a splendid evening.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 18, 2014

This hotel lives up to it's reputation in every way. I have just spent three days at the hotel with my 92 year old mother. The hotel staff were delightful and very well trained in dealing with an elderly person. The hotel itself,may not be the most modern but we were really looking for comfort and luxury, which is exactly what we got. My mother enjoyed a massage in the Spa and we sat by a lovely outdoor pool. Eastbourne is perfect - flat, clean and pretty. We ate in local Italian restaurants, which were very good indeed. The hotel dining room is quite formal...not our scene!To be recommended.

Room Tip: Overlooking the sea is best.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Hotel Eastbourne

Address: King Edward's Parade, Eastbourne BN21 4EQ, England
Location: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Eastbourne
#4 Family Hotel in Eastbourne
#5 Romantic Hotel in Eastbourne
#6 On the Beach Hotel in Eastbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Grand Hotel Eastbourne 5*
Number of rooms: 152
Official Description (provided by the hotel):
England's only five-star seaside hotel, The Grand in Eastbourne is one of the UK's most magnificent hotels. Variously described as a 'White Palace' and 'Wedding Cake', the majestic landmark property occupies a prime spot on the town's seafront with panoramic views along the coast and towards the cliffs at Beachy Head.Facilities include 152 beautiful bedrooms, many with stunning sea views. 2 Award winning Restaurants. Indoor and outdoor heated swimming pools, fully equipped Gymnasium and 8 beauty rooms. ... more   less 
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Also Known As:
Eastbourne Grand Hotel

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