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“Five rusty stars” 4 of 5 stars
Review of The Grand Hotel Eastbourne

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The Grand Hotel Eastbourne
5.0 of 5 Hotel   |   King Edward's Parade, Eastbourne BN21 4EQ, England   |  
Hotel amenities
Ranked #6 of 43 Hotels in Eastbourne
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Five rusty stars”
4 of 5 stars Reviewed June 12, 2013

It was my first stay at a five-star hotel and if this is five-star then I am deeply disappointed. Mould on the window frames and a tick layer of dust awaited us in the room, not to mention the wallpaper falling down the walls. The worst was however when our children had to wait for 20 minutes to have fried eggs at breakfast when there were not more than 15 people in the restaurant at the time.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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847 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
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Guernsey
Top Contributor
99 reviews 99 reviews
69 hotel reviews
Reviews in 54 cities Reviews in 54 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed June 12, 2013

This hotel seems to be stuck in the 80s. Having said that, its not necessarily a bad thing. The service from all staff was excellent. The room was spacious and the bathroom more than adequately appointed. All in all, very comfortable. We were advised that WIFI was available throughout the hotel, but we were at the end of a (very long) corridor and the signal didn't reach us.
There was the standard buffet breakfast was served in the morning. It was fine. We didn't eat dinner here, so I can't comment on the evening service. However, I did see a sign that men dining were required to wear jacket and tie. Very pretentious!

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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london
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 10, 2013

Generally in need of a refurbishment. Agree that lack of fridge is annoying and no internet access in room was also poor. Also broken deckchairs by pool. Door staff very well organised with so many cars.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brentwood, United Kingdom
Top Contributor
192 reviews 192 reviews
53 hotel reviews
Reviews in 82 cities Reviews in 82 cities
392 helpful votes 392 helpful votes
5 of 5 stars Reviewed June 10, 2013

From the moment you drive up to the door and the Concierge takes your car away, you feel special here, the reception staff, the bar staff, the waitiers, all are a credit to the manager, and make The Grand a caut above the seaside type Hotels that Eastbourne has to offer. The building and Interior have been preserved to a very high standard, Our room was large and airy with a nice spacious bathroom, the sofa was comfy, the decor was dated, not tatty, just enough to keep that olde worlde ambience this hotel provides. We loved it so much,
The Food was of a very high standard, and the cocktails were as expected....brilliant!
We were fortunate enough for our room to be upgraded, which was very kind of them, and the flowers and Chocolates I had prearranged were fantastic, my wife was so impressed with them.

I wish Trip Advisor had an extra star for special places like this, we have been fortunate to have travelled and stayed at some wonderful places, but this place topped them all, The Grand takes you back in time, back to when Great Britian was Great!

Room Tip: They are all good......
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West sussex
Top Contributor
78 reviews 78 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 6, 2013

We only live in Worthing but had never been to this hotel at all until a year ago.... since then we have stayed four times. three of those times we have stayed in an executive seaview room... well worth the money especially if going in the summer as the view is fantastic. You are met at the door and your car is parked for you... nothing is too much trouble her unlike some places we have stayed at. The rooms are sumptious the bathrooms modern... yes carpet on the floor but everything is spotless. tea making facilities in the room which is always welcome.
The bed are really comfortable and we always have a good nights sleep when here.
We have eaten in both the Garden restaurant and the Mirabelle. Both are very good... the Mirabelle being our favorite and at £25 for a 3 course lunch do not think this is too pricy at all. all staff are very curtious, and we love the chatsworth lounge... so comfortable... lots of sofas and chairs and staff always on hand for yiur every need.
three nights a week they have a small band plus singer from 9.30pm for those who wish to dance,,, it is all very relaxing and we have a wonderful time when here... we will be back.

Room Tip: Pay the extra for a sea view
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Top Contributor
70 reviews 70 reviews
43 hotel reviews
Reviews in 35 cities Reviews in 35 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed June 5, 2013

Booked a champagne tea to honour some special guests. Well the service lef much to be desired. Actually had a waiter listen in on our private conversation and then interject! Other members of waiting team also lacked training. It is apparent that the Grand is using casual labour or foreign interns to staff. Being friendly is not an excuse for mediocre service. I actually had to chase down a waiter in order to settle my bill.Quality of food and tea was quite good but not copious. Nothing special and a little overpriced considering the pathetic service. Clearly standards are slipping. Nice setting let down by poorly supervised staff.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Service
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Sutton, United Kingdom
Top Contributor
98 reviews 98 reviews
25 hotel reviews
Reviews in 37 cities Reviews in 37 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed June 4, 2013

When we arrived at the hotel, we were met by the doorman who parked my car. The entrance and the whole hotel is very grand as the name describes. All the stuff from check in to taking our bags to our room were excellent, polite and genuine. We got into our room, the first thing you see is the bathroom. It's very modern and spacious, but then you walk into the bedroom and it's like something out of the 50's. It reminded me of my Nan's house. We did with it as it's not all about the room. Then we spent the evening out, came back and got to bed. The bed was really really soft, and we both had a bad nights sleep. My wife is pregnant which didn't help! In the morning we had breakfast, good choice, smoked salmon, full English, almost everything you'd want. The only thing they didn't have is hash browns, something i love with breakfast, but you can't have it all! Upon check out, i expressed me concerns, the manager was duly called, and i explained my concerns. He was again very apologetic and genuine, and gave us a discount on our stay. Our room with the discount was still £125, which i still think is a lot, but i am happy that he did that as he didn't need to. He also offered us a free upgrade next time, which i think we will probably take him up on some time soon.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Hotel Eastbourne

Address: King Edward's Parade, Eastbourne BN21 4EQ, England
Location: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Eastbourne
#4 Family Hotel in Eastbourne
#5 Romantic Hotel in Eastbourne
#6 On the Beach Hotel in Eastbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Grand Hotel Eastbourne 5*
Number of rooms: 152
Official Description (provided by the hotel):
England's only five-star seaside hotel, The Grand in Eastbourne is one of the UK's most magnificent hotels. Variously described as a 'White Palace' and 'Wedding Cake', the majestic landmark property occupies a prime spot on the town's seafront with panoramic views along the coast and towards the cliffs at Beachy Head.Facilities include 152 beautiful bedrooms, many with stunning sea views. 2 Award winning Restaurants. Indoor and outdoor heated swimming pools, fully equipped Gymnasium and 8 beauty rooms. ... more   less 
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Also Known As:
Eastbourne Grand Hotel

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