My husband and I were very excited to spend our 4th wedding anniversary at the Garden restaurant yesterday evening. We have lived in Eastbourne for many years and always vowed that we would spend a special occasion dining at The Grand one day.
I am very disappointed to say that our high expectations were shattered. Throughout the evening we both went through the motions and almost pretended to each other that it was all wonderful, as i don’t think either of us wanted to let the other person down, however i would like to point out all of the following to you:
We asked the wine waiter for a description of the Chablis that my husband had chosen, to which our reply was “it is a dry wine”. Being a very high class hotel i think we expected him to know a little about the wine? Infact i think we would have expected a Sommelier to be serving us.
We then placed our order and i was very pleased that i was brought gluten free bread after stating that i was on a wheat free diet, however our starters did take an very long time to be served, and on thinking about the meal this morning i have realised that i didn’t even get my whole starter. I ordered the trio of salmon, and received three different types of salmon as described, however did not actually get the beetroot salsa or the lime creme fraiche.
My husband ordered the lamb for his main and the lamb was tasty, however the tiny piece of potato in the middle was stone cold. I had the pink loin of venison, which was the thinnest slices of venison i have ever seen, and not even actually pink. The whole dish was tasteless, except for the few mushrooms on top which were ok.
I had ordered green beans with pancetta to go with my venison, however these did not appear. The vegetables that were served with our main meal were totally uninspiring, with the mange tout cooked to within an inch of their lives, and the roast potatoes tasted like they had just been reheated.
I had the rhubarb soup with vanilla semi fredo for my dessert, the soup was lovely, however there was no semi in my fredo, it was rock hard, although tasty enough once melted in my mouth. My husband had the apple tarte tartin, which he was also really disappointed with. It looked like a bit of pastry with a few cooked apples on the top, a very poor effort.
After our meal we moved through to the great hall and sat by the fire to enjoy a gin and tonic and pay our bill, the setting was lovely, however when we received our bill we noticed that we had been charged for a 125ml glass of wine and a 175ml glass of wine which we had not ordered. This was rectified once pointed out.
I am sorry to say that we did not leave a tip, and on honest reflection between us this morning, we are both extremely dissatisfied with our experience dining at The Grand, especially considering how much of our hard earned money was spent on the evening.
On a positive note, the door and reception staff were very professional and welcoming.
The restaurant staff were very polite and pleasant, but was it a 5 star luxury hotel experience, most definitely not. I realise that it was a quiet January evening, but there really is no excuse for so many errors in a high class establishment.
I have sent a copy of this to the general manager at The Grand.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.