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“Relaxing Seaside Break” 5 of 5 stars
Review of Bay Burlington Hotel

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Bay Burlington Hotel
26-34 Royal Parade, Eastbourne BN21 3YN, England   |  
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Ranked #26 of 43 Hotels in Eastbourne
Kings Lynn
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Relaxing Seaside Break”
5 of 5 stars Reviewed May 28, 2013

Another good value, comfortable stay at the Burlington. We stayed for a long weekend for my husbands 50th birthday in 2006, and enjoyed it so much that we have been back every year since, yes there are better hotels in Eastbourne, but I don't think you can beat the Burlington for the location, the friendly staff, the choice of food, and the comfortable room, at a very affordable price. (Upgrade to a premier room if you can) although all rooms are comfortable, and VERY clean! I can't comment on the entertainment as we have never attended.
Eastbourne is great for walking and shopping, and enjoying the seafront.

Room Tip: upgraded rooms with a sea view are worth the extra.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, June 3, 2013
From a 3 star review back in 2010 to a great 5star review this visit. Thank you very much Traceykingslynn for the review always good to read our guests can see the improvements being made over the years and this review is a great example of this.I know many a happy Birhday celebration have been spent with us over the years and long may they continue.
Thank you once again for taking the time to post the review.
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500 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (241)
Date | Rating
  • English first
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English first
Bedfordshire, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 28, 2013

My friends and I have stayed at the Burlington 6 times in the last 3 years,and keep coming back as it a nice hotel in a very good location, The value for money is excellent, the food is very good, always lots of variety, great and quick service, all of the staff are efficient and friendly and the entertainment is good, ok it maybe geared to the older generation but it is still good and we have taken our 40 and 50 year old children, [I am in my {young!]
70s and the rest in their 60s] and they have all really enjoyed it all too.
The hotel is gradually getting refurbished, we have seen changes in the last year, with new lounge furniture etc, ok some of the bedrooms are a little tired but given time I think these will be done, considering the age of the building its not too bad.
We have already booked again for another weekend in October.
If you want an excellent location Hotel on a budget you cannot do better than visit the Burlington Hotel.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, June 3, 2013
Grecophophile thank you for your great informative review. After six visits I think its fair to say this reviewer knows their stuff and absolutely gets what we as a hotel are all about. Great staff brilliant location good food, comfortable accomodation and best of all value for money.Here's to October for that 7th visit.
Thank you once again Grecophophile for posting the review and for a great recommendation.
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Portsmouth England
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 27, 2013

Just returned from a 3 night stay at this Shearings Hotel. I had a single room on the top floor and couldn't fault it. Clean and warm with a seaview and the ensuite bathroom was modern and sparkling white. The food was good and the service was quick and efficient. This is a good budget hotel and I think a lot of the bad reviews are just nit picking. Three things I would pick up on although none of these are criticisms. Firstly it would be good if the hotel could put a card on top of the television in each room asking if guests would turn off their TVs between 11pm and 7am for the comfort of other guests. I have seen these in other hotels. My next door neighbor returned to his room at 11.30pm. Switched on the TV until 1am then woke me up at 5.30am with the TV again!!! I don't think some people realise that noise carries through walls and perhaps a notice would remind them. Secondly if you want a drink with your meal buy it beforehand at the bar and take it into the restaurant. There is only one wine waiter for the whole restaurant and the people on my table didn't get a chance to order a drink. Thirdly if you want to tip a waitress do it as you go along. I left it to the end and asked where to put tips so they are shared out and it seems there is no system. So I left no tip which was a shame as I would have liked to.
Thank you Shearings for an enjoyable stay. Especially nice as we had such fabulous weather over the Bank Holiday and saw Eastbourne and Beachy Head in all its glory

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, June 7, 2013
Thank you Suitcasee99 for your wondeful informative review. The suggestion regarding the TV's is great and it is certainly something we coud look into. The comments regarding the wine waiting have been passed on to the relevant department as this is something that should not be happening, as a rule there is a minimum of three wine waiters each evening to provide wine service and it would appear there may have been an issue on that particular eveing. So pleased to read you enjoyed your stay and it is always nice to read great new ideas that could be implemented at the hotel.
Once agin a huge thank you for the review.
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Blaenau Ffestiniog, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 23, 2013

This was my first stay in a hotel from the 17 to 20 of May and so this is my view that my third floor single room was clean tidy and roomy had a small TV, it was cleaned every morning by polite cleaning staff, a good choice of food at breakfast and evening meals and was served by polite helpful staff, my first stay at a hotel was a good one.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, June 7, 2013
Glyn J Thank you for the brilliant, short, concise says what its does on the tin review.
It would be a pleasure to welcome you a second and even a thrid time to the hotel. So pleased to read your first experience with us a good one.
Thank you for posting the review.
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S. Wales
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 23, 2013

The Burlington is a large old seaside hotel owned by Shearings Holidays. We arrived for our 3 day weekend break and were disappointed with the outdated appearance of the interior of the hotel, could do with some decorating and some of the areas were not very clean, especially the public toilet(ladies) in the entertainment area. However our room was ok at the front with a seaview(bonus) and towels and bedding clean bathroom also dated but clean. Food good, plain British fare but well prepared and served hot. The service in the dining room was excellent. The service at the hotel was very good in all parts of the hotel being a plus point for this hotel. Location excellent on seafront and near shopping centre, bus stop just opposite for local areas(Brighton,Hastings etc) Although this hotel could do with some updating and TLC it is however very good value for money. We are a couple in our 60's as were most other guests

Room Tip: ask for room at front of hotel for a seaview
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyldesley, Lancashire
Top Contributor
117 reviews 117 reviews
44 hotel reviews
Reviews in 67 cities Reviews in 67 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed May 20, 2013

The hotel is owned and run by Shearings Holidays and is a very large old hotel. Our party had been booked for some time, and the majority of us were staying in single rooms. Check in was straightforward although there was a bit of a problem in establishing that my car parking had been authorised and paid for. The room was at the back of the hotel and maybe because we were not part of a coach tour package, but to put it mildly the room had seen far better days. The carpet is of the "Wallace Arnold" era with the "WA" motif repeated in a staggered pattern, that is where it has not worn threadbare. The sash windows are showing signs of advanced wood rot, the bathroom being the worse of the two. Wallpaper is peeling from the ceiling and lifting at the edges on the walls. The drawer under the old TV will not close once opened owing to the wood bowing under the weight of the TV. The bathroom fittings are of the 1970's and are showing their age with the chrome plate wearing through on the taps. The washbasin had a number if cracks in it from previous accidents.
For guests of a younger age group, be warned the target market for the hotel appears to be the over 60's (I know I'm one of them), but if you still move quick, be prepared to slow down as there are people 70 and 80+ who don't enjoy freedom of movement like they used to. Consequent to this the "entertainment" is suited to the older end and would bore younger people out of their minds.
On the positive side, the food is excellent and there is a good choice of menu which is changed each day for the evening meal. The staff are also excellent, friendly and very efficient and pleasant. The location is ideal too, being almost opposite the pier and not too far from some very good shops, Eastbourne has very few shops which are empty and is a pleasant change from most other "High Streets".
One final note is that my room was not the exception, at least two of my party also commented on the state of their rooms, and whilst ackowledging thatthe price was very good there re standards which I expect, and sadly these fell well below expectations.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, June 7, 2013
What a great tag Aweighandappy!!!! Thanks for the review. Glad to report the rooms mentioned are some of the rooms now being refurbished and we have a second programme of works planned for later in the year. Always good to read our team came up trumps again and you enjoyed the meals. The comments regarding the entertainent are vital to us, as this does help when planning future entertainment for the hotel. We now cater for a large number of customers with a wide age profile so producing entertaniment to suit all tastes can be a bit of a challenge but one we enjoying trying to get right, so all feedback it greatly received.
Thanks once agin for finding the time to post the review
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Grimsby, United Kingdom
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed May 11, 2013

Many of my intended comments have been mentioned previously AND frequently most recently by "terribletuba" on 20th April so to avoid Plagiarism of the comments regarding the condition of the room/bathroom I would just like to add some photos to confirm them AND point out that they have NOT been rectified as they must refer to the same room. The much maligned small lifts were ignored after using each one only once, using the stairs as an alternative - BUT BEWARE. Some sections of the bannisters are loose/insecure and there are many missing/misplaced carpet stair rods as climb up & down. I am fortunate to be relatively fit & mobile but question the safety of these stairs for those less so. It has been said that there is a lot of negativity in the comments about this hotel - am I the first to question the negativity of the managements responses? Of the meals, breakfast was far better than evening but nothing to get excited about - or extract sustenance from. The location of this hotel and the views of the pier and carpet gardens in bloom were positives I will finish on - hoping the management will succumb to similar positivity.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, June 3, 2013
Thank you Esky60. For taking the time to leave the review. The comments regarding the stairs have been looked into and with the exception on one ornamental stair rod the stair case in question is perfectly safe and is used daily by both guests and staff. We do take health and safety very seriously so any issues will be dealt with as a matter of urgency. Pleased to report the refurbishment of bedrooms will commence on 27th May. So watch this space for the new photos’ of the new rooms. The comments regarding the food have been passed on to the chef however I would say reading lots of other reviews our customers are more than happy with our choice of food. Good to read the location was enjoyed and the views of the carpet gardens were appreciated. All reviews are greatly accepted and every effort is made to respond positively to all reviews.
Once again thank you for posting your comments
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Additional Information about Bay Burlington Hotel

Address: 26-34 Royal Parade, Eastbourne BN21 3YN, England
Phone Number:
Location: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #26 of 43 Hotels in Eastbourne
Price Range (Based on Average Rates): $
Number of rooms: 159
Official Description (provided by the hotel):
Boasting Grade 2 listing status, The Bay Burlington Hotel is a grand and impressive hotel, ideally situated on Eastbourne’s picturesque seafront. The hotel overlooks the spectacular Carpet Gardens and Victorian pier and is within comfortable walking distance of the town’s wide variety of shops and local theatres as well as the seafront. One of our largest hotels, the Burlington has 159 bedrooms including many with spectacular sea views and the opportunity to upgrade to a Superior or Premier room. The restaurant has been recently refurbished and there is also a well appointed bar and coffee lounge serving refreshments throughout the day. Located at the base of the beautiful South Downs, Eastbourne has enough to keep the most enthusiastic visitor busy with abundant history, numerous scenic castles and lots of places of interest to see. ... more   less 
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Also Known As:
Burlington Hotel Eastbourne

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