We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible Service and Ring 'disappeared' from my room.” 1 of 5 stars
Review of Tamarind by Elegant Hotels

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Tamarind by Elegant Hotels to your Saves list
Tamarind by Elegant Hotels
4.0 of 5 Hotel   |   PO Box 429, Paynes Bay, Barbados   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Ranked #1 of 2 Hotels in Paynes Bay
Certificate of Excellence
Marbella, Spain
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Terrible Service and Ring 'disappeared' from my room.”
1 of 5 stars Reviewed April 19, 2013

The very low rating I have given to this hotel is overwhelmingly based on the fact that my diamond ring disappeared from the hotel room on the one and only occasion that I forgot to put it in the safe. I had hoped that it would show up by the end of the week but it didn't and I can only assume that it was stolen. So if you use this hotel USE THE SAFE.

We have stayed many times in Barbados admittedly at hgher grade hotels (Coral Reef, Cobblers etc) and are therefore used to the relaxed Bajan way which is what attracted us to the island in the first place but The Tamarind takes this a step too far. Waiting over an hour for a cold salad is not uncommon and the food is really not very good compared to the other hotels or even Colony Club in the same group. When it did finally come the prawns were clearly pre cooked and not even the sign of a grill mark.

Thank goodness Daphne's is on site and after one lunch and one dinner experience we ate out every night. There are amazing restaurants nearby.

The beach is as good as any of the Paynes Bay hotels including Sandy Lane but for for some reason Tamarind suffers more than the others from aggressive selling by beach vendors for either crafts or watersports. I know the beaches are public but the more upmarket hotels seem to manage to keep them away 'unofficially' at least. If you are quick enough in the morning to get a beach sunlounger you will spend the day chasing these guys away. That said, the on site water sports team are very good once you get used to their rather abrupt manner. But they get the job done efficiently.

The rooms were OK. But be careful with terminology. We booked what we thought were adjoining room but they were only adjacent which is not ideal with kids.Check what you've got before you go.

In the Club Tamarind kids room most things are broken or unplayable when we were there. And parents let their little kids go in there and trash everything even though it is supposed to be for older kids.

Overall we had an amazing ten days but I would say it was in spite of the hotel. If you are used to the more upmarket offering don't be tempted. You get what you pay for. What you can do though is take a water taxi everyday along to the sister Colony Club hotel and have lunch and lounge. The whole experience (food, people, ambience) is more upmarket and indeed more Tropical. It's hard to remember you are in the Caribbean in the Tamarind.

If it wasn't for my ring I would probably not have been so harsh. It is an average hotel amongst some fabulous ones on the West Coast. I don't want to sound like a real spoiled B, but when something like that happens it really does sour the whole experience.

Outwith that I would say go for a cheaper room in the better hotels over a good room in Tamarind. You will get better food, better service, better clientele. You will be on the beach all day anyway and you won't be pestered as much by beach vendors.

Room Tip: ONE WITH A GOOD SAFE!!!! Don't be over the main pool. Noisy.
See more room tips
  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KgLewis, General Manager at Tamarind by Elegant Hotels, responded to this review, May 4, 2013
Dear Guest,

Thank you for returning to our beautiful island and for staying at the Tamarind hotel.

It is always disappointing when guests leave us dissatisfied with their stay.

The management and staff of the hotel sincerely apologize for the service issues you encountered. We have treated all of your comments as constructive and will endeavour to improve on our products and services being rendered to our guests.

I appreciate your detailed response to my email on the matter with regards to your diamond ring. This gives a new perspective on the matter, as all reports generated on the subject whilst you were at the hotel, differ from what is mentioned here on TripAdvisor. I can appreciate the fact that you have now realized having returned home, that this is not another case of you misplacing an item but currently believe otherwise.

Now that the matter has been brought to our attention in this light, I will launch an investigation to ensure that all of our security measures, are being adhere to the highest safety standards, which Elegant hotels prides itself on.

I also want to thank you for giving our hotel a chance but as you rightfully said in your TA review, we are not the caliber of hotel which you usually stay, to the likes of Coral Reef etc. One of the positive things about the Elegant Hotels group is we are structured to reach several segments of the market, therefore I was happy that you found Colony more appealing to your needs and that you used our exchange holiday experience free plan, to spend most of your days there.

Once again our apologies for all service issues mentioned. Please note that on your return visit to the island, I would like to extend a warm invitation to you and your family to visit us at Tamarind, so I can showcase the improvements we are embarking on for 2013 and beyond.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

762 reviews from our community

Traveler rating
    470
    214
    56
    12
    10
See reviews for
244
370
10
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 18, 2013

This was our third visit to Tamarind with our two daughters (aged 2 and 4) and we felt that we couldn't have asked for any more from this holiday. We had a ground floor ocean view suite which, in addition to having the luxury of gorgeous views of the ocean, proved relaxing and practical with the girls in tow as we were stumbling distance from the beach and could easily pop back to the room if needed. We also made use of the terrace as a nice place to sit and eat lunch (the room service menu was very good and the service infinitely more reliable than when we first visited four years ago). As well as being a beautiful place to stay, we were hugely impressed by the warmth, friendliness and professionalism of all of the staff at the hotel. Our four year old loved the Kids' Club: fantastic staff, great activities and the opportunity to play with other children (and yes, it gave us a bit of a break for some of the time as well!). Tamarind manages to strike an impressive balance of being a place that kids and adults can enjoy on their own terms - they loved it; we loved it; we all hope to come back!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorrach, Germany
2 reviews
5 of 5 stars Reviewed April 12, 2013

we stayed at Tamarind in March and April 2013 for our honeymoon. We had an Ocean View Suite. The hotel, the beach, the staff are really very nice. We visited the restaurant from the Tamarind several times and also the Daphne which is only two minutes beside the Tamarind hotel and is also part of the Elegant Hotels. Both restaurants are fantastic!
It is a hotel we always come back to!!!!

Room Tip: We stayed in an Ocean View Suite, which was very comfortable!!!
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 10, 2013 via mobile

We stayed at tamarind in may 2010 so a while ago now. We stayed just before it was refurbished. Great hotel, wonderful staff and wonderful surroundings. The location was good but quite far in my opinion to restaurants unless you wanted to eat at expensive restaurants. We ate in the hotel quite a bit and was great, especially the BBQ. Theirs a petrol station opposite hotel for the essentials such as crisps or chocolate.
There wasn't much evening entertainment at all just the occasional steel band which was nice to listen to.
The beach was lovely as was the sea. There are a lot of clear crabs that scuttle all over the beach which was a bit off putting. Water sports was good especially the jet skis.
Only a sort distance from airport.
Overall a great holiday just wished it was all inclusive.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed April 8, 2013

This was my wife and my first visit to Barbados. On the recommendation of our travel agent, we chose to stay at the Tamarind. It was exactly as described. Tasteful without trying too hard. Hotel was very clean, rooms reasonably sized (with functioning air conditioning), beaches were nice, pool was nice. We ate at the 246 restaurant on multiple occasions. The food was good and the menu rotation was pleasant. Overall absolutely no complaints with the property. The one thing to note is that the hotel was not in close proximity to a variety of dining.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 8, 2013

This hotel has a lovely beach, the rooms are very pleasant and it is maybe half-mile down the beach from the uber extraordinary Sandy Lane. One of the best things about the Tamarind is that it has 3 pools, so not everyone is sitting around one big pool--with noisy kids, etc.
The negative is that it doesn't have a large property, so some rooms are overlooking the road. Also there are not a lot of food options without taking a taxi (not terribly expensive). But the restaurant that is attached (but I think different management) while quite lovely is very expensive. Actually all the nice restaurants on B. are very expensive. So be warned.

Room Tip: Ask NOT to be on the road.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridge, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed April 8, 2013

A great Hotel, the staff, rooms and location are the best. To have a reef just off the beach within standing depth and large ray's swimming past you is awesome. I would recommend a B&B stay, and then use the yellow buses to travel the short distance for lunch or dinner. We are soon to visit there again. can't wait for Happy hour and the BBC cocktail.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near Paynes Bay
0.1 mi away
The House
The House
#2 of 26 in Saint James Parish
5.0 of 5 stars 387 reviews
0.3 mi away
Beach View
Beach View
#1 of 26 in Saint James Parish
5.0 of 5 stars 699 reviews
2.2 mi away
Colony Club
Colony Club
#1 of 3 in Porters
4.5 of 5 stars 273 reviews
Show Prices
Show Prices
Show Prices
8.3 mi away
Ocean Two Resort & Residences
Ocean Two Resort & Residences
#1 of 8 in St Lawrence Gap
4.5 of 5 stars 1,153 reviews
6.0 mi away
Hilton Barbados Resort
Hilton Barbados Resort
#3 of 8 in Saint Michael Parish
4.0 of 5 stars 2,166 reviews
1.7 mi away
Mango Bay All Inclusive
Show Prices
Show Prices
Show Prices

Been to Tamarind by Elegant Hotels? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Tamarind by Elegant Hotels

Address: PO Box 429, Paynes Bay, Barbados
Location: Caribbean > Barbados > Saint James Parish > Paynes Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Paynes Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Tamarind by Elegant Hotels 4*
Number of rooms: 104
Official Description (provided by the hotel):
Tamarind rests on a 750-foot crescent of premium West Coast white sand beach and is as family-friendly as it is an exclusive adult hideaway. Tamarind features contemporary guestrooms, an intimate spa and relaxation space and two restaurants. Contemporary sun loungers, day beds and decks, transform outdoor spaces into outdoor 'living rooms' providing flexible spaces for dining, drinking, relaxing and events. Complimentary features include: motorized and non-motorized watersports, daily buffet breakfast, WiFi in rooms and throughout property, fitness center and classes and water taxi to other Elegant Hotels' west coast properties. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Caribbean Online Mgt Corp., Hotels.com, Orbitz, HotelTravel.com and Jetsetter so you can book your Tamarind by Elegant Hotels reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Tamarind By Elegant Hotel Paynes Bay
Tamarind Cove Saint James
Tamarind Cove Barbados
Hotel Tamarind Cove
Tamarind By Elegant Hotels Barbados/Saint James Parish

Owners: What's your side of the story?

If you own or manage Tamarind by Elegant Hotels, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.