We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Such a let down .” 2 of 5 stars
Review of Panorama Restaurant and Bar

Panorama Restaurant and Bar
10 Oceanside Parade | Mullaloo Beach Hotel, Mullaloo, Joondalup, Western Australia 6027, Australia
(08) 9401 8411
Website
Improve this listing
Ranked #4 of 6 Restaurants in Mullaloo
Price range: $16 - $94
Cuisines: Australian
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
1 review
“Such a let down .”
2 of 5 stars Reviewed August 27, 2012

First time I have ever visited this establishment and will be my last.Ignored when we walked into the restaurant and then after trying for a long time to grab someone's attention for a menu or a drink finally got some service and ordered some share plates between four people only to be given the food minus plates,cutlery,napkins .After a long wait I finally got some grumpy old man who just about threw a few napkins at the table and walked off . Absolutely terrible service and its such a shame because there is no doubt that the views are outstanding .I guess they think that this is enough .

    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

128 reviews from our community

Visitor rating
    25
    48
    26
    20
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Perth, Australia
Senior Contributor
23 reviews 23 reviews
7 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“great view. highly priced everything”
3 of 5 stars Reviewed August 18, 2012

Great views, outstanding. Food and rooms average but not value for money . I would expect outstanding rooms and service for the prices we paid, but not so. been in better hotels for much less. Sort that out and it would be good.

Visited March 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
58 reviews 58 reviews
40 restaurant reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
“Delicious”
4 of 5 stars Reviewed August 10, 2012

We had the most amazing meal here. It is quite expensive but worth the high prices, you totally get what you pay for and it soo tickled our taste buds, we will be back

Visited August 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Top Contributor
75 reviews 75 reviews
41 restaurant reviews
Reviews in 36 cities Reviews in 36 cities
56 helpful votes 56 helpful votes
“Great view, average food”
3 of 5 stars Reviewed August 5, 2012

The view from here is lovely and if you are not after a first class dining experience, then you'll be happy. Last time I went here the food was not good enough to entice me to drive 20km or so to go back.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
24 reviews 24 reviews
17 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
“Very disappointing service!”
2 of 5 stars Reviewed August 4, 2012

This is our local restaurant. We have had a few really good lunches here. We decided to eat here for our wedding anniversary last night..

We started by having a drink in the bar next door while we waited for our table. It felt like the venue was unloved and the clientele were pretty rough. My husband and I couldn't wait to get out of there. The toilets were disgusting. The only redeeming feature was the bar staff, who were efficient and cheerful.

We went through to the restaurant and were swiftly shown to our table. The evening started quite well will great starters (squid and oysters) and the wine list is ok (although rather limited).. The service was attentive at the start of our meal.

However, during our main course (I ordered the fillet steak on eggplant mousakka) when I tried the eggplant it was bitter and inedible. The waitress came over to ask how our meals were and I politely explained that I was unhappy with my main course. Without a word she whisked my food away and took it into the kitchen.

After about 5 minutes (while my husband's steak was going cold) we wondered what was happening (as nobody came over to our table) my husband got up and spoke to the Manager to ask what was going on. He was curtly told that "we are just discussing that". After a few more minutes the chef came over to our table and apologised and offered to re cook our mains.
By this point, due to the lack of interest or service from the front of house staff we were disappointed as our celebratory dinner had been somewhat ruined. I settled for a salad and we finished our meals. We felt the front of house staff ignored us after we dared to give negative feedback regarding the food.

The worst thing about this experience was that it could have easily been sorted out by the manager or any member of the service team coming over and saying "we are sorry that your meal was disappointing, how can we sort this out?" Instead, the chef was hauled out of the kitchen on a busy saturday night as none of the front of house staff could face us after we gave honest feedback when they asked us for it!

I would possibly return here for lunch as it is our local restaurant and the food is normally pretty good. The service is usually OK, but on this occasion I would describe the service as very poor. I would certainly not return in the evening and I would not consider going here for a celebration.

  • Visited August 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Panorama Restaurant and Bar also viewed

 

Been to Panorama Restaurant and Bar? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Panorama Restaurant and Bar, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.