The hotel is located near the Hurtigruten dock, and one of the airport bus services (there are several) stops just outside. The railway station is a 1 km walk away, there is a new bridge across the train tracks. The passenger boats also dock nearby, and the swimming facilities at Pirbadet are also within a short walk. However, walking to the town centre forces you to walk along some quite unpleasant streets. The hotel rents bikes (make sure you get one in good order) that makes this distance easier.
The hotel exterior is very modern special. It was not to my liking, but I guess tastes differ...
Inside, it is quite standard, the lobby is very spacoius and airy. I got an upgraded room (820), quite spacious with a very nice bed. Very good bathroom as well. Some migft not like the patterned windows that obscure the views somewhat.
The restaurant is quite good, but somewhat expensive. I guess you could get better offers downtown.
Staff was courteous and nice most of the time, but I have three criticisms towards the staff:
- I was attending a conference, at one occasion I needed to get a mobile charger I had left in the conference room. This was maybe one hour after the session had ended. The staff had just finished cleaning after us, I greeted them and went for the charger. One member of staff waslked briskly towards me asked quite sharply what I thought I was doing, this was a private room. Even if I explained he continued to be quite rude and looked like he wanted to throw me out. This was strange, as I wore my conference badge clearly visible. I do understand that the staff need to keep unwanted people out, but they should ask "how can I help you" or similar instead of assuming any person showing up after hours is a burglar or something.
- The reception was ALWAYS understaffed at peak hours - I never saw more than two people actually serving the guests, even if there were 4 or 5 staff counters available. The lines were very long at times.
- My last complaint is minor - the hotel has the standard "leave your towels on the floor if you want them changed" policy. I stayed four days and did not need new towels every day, thus I hung them on the towel rack. Nevertheless, ALL towels were changed EVERY day. It did not hurt me, but it sure defeats the hotels image as environmentally friendly.
Another quirk: You need to hold your key card against the control panel to activate the elevator (which is fine), but there is no indication (beep/flash) that the card has actually been read. Many guest struggled with this.
All in all, a nice hotel, especially if you don't need easy access to Trondheim's historical areas. I'd be happy to come back if the price is right.
- Official Description (provided by the hotel):
- One of the largest convention hotels in Scandinavia, the 400-room hotel will open on 27 April 2012. It features a convention area of 3,000 m2(32,000 square feet). The attractive harbour location is close to Pirbadet, the largest waterpark in Norway, as well as Rockheim - the national pop and rock expo centre. The hotel will be Trondheim's new meeting place, with a friendly atmosphere and exciting concepts in cuisine. The Sky Bar on the 9th floor has a roof terrace of a full 190 m2(2,045 square feet). Here, you can enjoy a spectacular view of the city centre and the Trondheim Fjord. Welcome! ... more less
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