I'll start with the reasons I'm withholding the 5th star, because Quality Hotel Tønsberg is amazing and I wish we'd known about these things before:
1. Rooms in the red building directly behind the main hotel building seem to be smaller. We were initially given a room on the 5th floor on the red building (it's just across a little courtyard) and we were shocked at how tiny it was. To make matters worse, the slopping roof of the building cut into the ceiling of the room so dramatically that crouching was necessary over more than 50% of the floor space. This was our first hotel room in Norway, so we had no idea if this was standard of if we'd just been given a very poor room. It turns out that this was a very poor room (which is disappointing because like everyone else in Tønsberg that weekend, we were paying extremely highly rates because the Slottsfjell music festival was in town).
2. The very poor room situation was resolved by our 2nd issue with the hotel. Because of the aforementioned music festival in town (which we attended during the day), there were after parties hosted at the hotel's restaurant/bar each night. Our room looked down on the restaurant across the courtyard, and as the weather was warm we had our windows open at night. Even when we eventually shut our windows, the after party was so loud and continued so late (seemed like 3 in the morning...maybe we're just too old) that we lost a lot of sleep.
When we went down to complain, the young woman at the desk immediately offered to move us into a quieter room. Not only was the room now in the main hotel building on the other side of the property away from after party, it was easily three times the size of our previous room. Most importantly, the new room (300-something) had NO sloping ceiling intruding in the room. Lesson learned: if your room seems shockingly bad, it probably is. We were so happy with our new room that we really wish we'd said something on the first night (instead we moved during our 3rd day there so just had 1 day in the nicer room).
Onto the positives: amazing staff! Everyone was so friendly and helpful that we were sad to leave them. We loved a guy with glasses and beard who worked the night shift and made us to-go breakfasts on our last day (Scandinavian-style open faced sandwiches). When we told him how much we loved the hotel's sit-down breakfast, he assured us that it was the best in Tønsberg and he knew because he'd eaten them all! We also had a nice chat with Marius, who told us funny stories about working for EPCOT in Florida and shared his experiences at the music festival with us.
The other best thing about this hotel: the breakfast! It was the best hotel breakfast I've ever had. They host in a huge facility where I'm sure they also do business meetings/meals, so we never had a problem finding somewhere to sit. Breakfast featured row-after-row of goodies, including pancakes, eggs, waffles, bacon, sausage (of several types), cold meats, cheeses, fish products, bread products and, best of all, smoothies! I'm sure I consumed at least half of my daily calories on the smoothies alone. I had major breakfast-related depression when we had to leave too early to catch our train on our last morning in Tønsberg (but as mentioned, the staff made us to-go breakfasts so we didn't go hungry).
All in all, as long as you avoid the 5th floor of the red building (room numbers in the thousands, ours was 3000-something) and there's not a major music festival in town with lots of after parties, this hotel should be great for you.
- Also Known As:
- Quality Inn tønsberg
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